Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my dispute The main reason I am upset is because Sterling McCall Hyundai conducted SIX hard pulls on my credit, some unauthorized. The manager mentioned that he was having issues with the computer system so he "tried" my credit with other vehicles I had not seen. This incident occurred on a Saturday. On Monday morning I decided to take my business to another dealer and discovered my score had lowered 10 points since the incident at Sterling McCall. I had no issues getting approved for an even newer, higher priced vehicle at the other dealer. It is ridiculous that Sterling McCall claims that the issue is that my consigner is "out of the country" - my consigner lives in Puerto Rico and is an American citizen with a social security number and verifiable identity and assets. I didn't receive a call from Sterling McCall until Monday at 4:00 pm, even though they promised to call me "on Monday as soon as the banks are open" because they submitted my credit application on Saturday at 10:15 pm. The call was from someone who identified himself as a manager. He called and said they could get me approved for the car but the bank had "some more stipulations" - so I was never really approved for the car like they say in their reply to the Revdex.com. I said that I had alread purchased a car, and mentioned that my credit had been negatively affected by the nonsense they pulled on Saturday. The gentleman became very agitated and said that "it wouldn't make a difference because your credit was already bad". My credit was never "bad" - I just have a short history because I am in my early 20s. I told him I would like for them to contact the credit bureaus or financing institutions and ask to have those hard inquiries removed. He became even more angry and raised his voice while telling me that would be "impossible waste of time".I did receive a call from the salesman, Mr Iloye Braide, apoligizing for the situation. He shared that he did not know what was happening with my credit in the financing office either and that he felt uncomfortable seeing the way we were treated, particularly my elderly aunt and uncle who were kept at the dealership for 6 hours straight. This was a more positive conversation.
Regards,Carolina E. Fragoso
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Sterling McCall has resolved the complaint in a satisfactory manner by repairing my car without further charge. [redacted]
Sorry for the late response. Since the customer has inquired the refund has been processes and customer pick it up. We originally mailed the check to the customers address on file, once he alerted me that he had not received the check we cancelled that check and reissued another one. Thanks, Stephen...
I have been out of town for three weeks. I will respond upon my return Monday Feb5. If my plane arrives on time.ir better yet give me until Wed please.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Sent: Wednesday, June 14, 2017 1:03 PM Subject: RE: hyundai complaint[...]Now I will just wait and see what happens.[redacted]
[redacted] This has been resolved and since then, we have sold the customer another vehicle and taken her out of this Nissan she purchased.A[redacted] Val...
Revdex.com:
This letter is to inform you that Sterling McCall Hyundai has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/17/2017 and assigned ID [redacted]
Regards,
Mr and Mrs [redacted],Let me first start out by introducing myself. My name is Stephen [redacted], General Manager at Sterling McCall Hyundai. In the Revdex.com complaint attached you made a lot of references about me and how I spoke to you, there must be some confusion. Up until this point you and I have not had...
any conversations with each other. I did receive your email and letter. After receiving both I attempted to reach you by phone and was unsuccessful. After that I responded to you email asking you, why, if we agreed to repair the vehicle you were still wanting to try and back out of the vehicle purchase. That email was sent to you on June 15th and I have not heard back from you until this point. There must be a level of misscommunication somewhere since you and I have never spoke. I would be happy to discuss this in detail in person or over phone. If you would like to contact me directly please do so at [redacted] I await your phone call so we can come to some type of resolution. Sincerley,Stephen [redacted]General Manager
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I want to know what they going to do about this and how they going to stop this kinda of thing happening in the future to others ?
-----Original Message----- From: P[redacted], Stephen [mailto:[redacted]@sterlingmccallhyundai.com] Sent: Monday, October 12, 2015 4:33 PM To: [redacted] Subject: RE: Regarding complaint that was filed on Sterling McCall Hyundai on 7/14/15 "Mrs. [redacted], I first would like to...
apologize for your inconvenience and struggles during your visit in July. Unfortunately due to management changes and proper contact info not being set up this is the first opportunity I am having to address your concerns. I am sure at this point you have had the opportunity to correct the issues with your vehicle. However, I would like to speak with you regarding your experience at our store and make sure that we did corrected the problem in the correct manner. If you could please contact me at [redacted] I would greatly appreciate it. Thanks, Stephen P[redacted] General Manager [redacted]@sterlingmccallhyundai.com"
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me when I receive a call at [redacted] (home) or [redacted] (cell) to pick up the replacement floor mats. I still reside in Houston.
Mr. [redacted] I will be happy to have our service department order you a new set of floor mats. Are you still in the Houston area so you can pick up or will we need to ship them? Sorry for any inconvenience. Sincerely, Stephen [redacted] General Manager
I acknowledge receipt and will begin an internal investigation to ascertain what has happened. Please give me some time to communicate with the dealership, and we will be in touch with you with an update. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Sent: Tuesday, August 22, 2017 11:18 AM My deal is, what if I never wrecked the car and I went and trade it in? The dealership would have run the vin and found out that the car has already been in an accident before I purchased it, meaning that it isn't worth what the blue book value cause of the accident. So sterling mccall sold me a vehicle that's been in an accident and I should be ok with that. That false advertising and that alone is against the law.
Sent: Monday, November 20, 2017 9:28 AMSubject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] We have talk to the customer. We have her gift card here at the dealership. She was supposed to be here at 2 o’clock Saturday to pick it up and has not shown....
Anthony [redacted] | Group 1 Automotive General Manager Sterling McCall Genesis Sterling McCall Hyundai
We have retrieved the title from the company that we bought it from and processed everything through DMV. Customer should be receiving a letter in the mail shortly.
We were able to get the customer approved. Due to her needing a co-signer that was out of the country, it took a little bit longer to get the approval. We called her once the approval came in and the customer was no longer in interested in purchasing a car from us due to the length of time it...
[A default letter is provided here which indicates your acceptance of...
the business's response. If you wish, you may update it before sending it.]
Revdex.com:I was contacted by the service manager, Tim [redacted], who said that he reviewed my service history, apologized and agreed to mailing me a $270 reimbursement for the rental car.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my dispute The main reason I am upset is because Sterling McCall Hyundai conducted SIX hard pulls on my credit, some unauthorized. The manager mentioned that he was having issues with the computer system so he "tried" my credit with other vehicles I had not seen. This incident occurred on a Saturday. On Monday morning I decided to take my business to another dealer and discovered my score had lowered 10 points since the incident at Sterling McCall. I had no issues getting approved for an even newer, higher priced vehicle at the other dealer. It is ridiculous that Sterling McCall claims that the issue is that my consigner is "out of the country" - my consigner lives in Puerto Rico and is an American citizen with a social security number and verifiable identity and assets. I didn't receive a call from Sterling McCall until Monday at 4:00 pm, even though they promised to call me "on Monday as soon as the banks are open" because they submitted my credit application on Saturday at 10:15 pm. The call was from someone who identified himself as a manager. He called and said they could get me approved for the car but the bank had "some more stipulations" - so I was never really approved for the car like they say in their reply to the Revdex.com. I said that I had alread purchased a car, and mentioned that my credit had been negatively affected by the nonsense they pulled on Saturday. The gentleman became very agitated and said that "it wouldn't make a difference because your credit was already bad". My credit was never "bad" - I just have a short history because I am in my early 20s. I told him I would like for them to contact the credit bureaus or financing institutions and ask to have those hard inquiries removed. He became even more angry and raised his voice while telling me that would be "impossible waste of time".I did receive a call from the salesman, Mr Iloye Braide, apoligizing for the situation. He shared that he did not know what was happening with my credit in the financing office either and that he felt uncomfortable seeing the way we were treated, particularly my elderly aunt and uncle who were kept at the dealership for 6 hours straight. This was a more positive conversation.
Regards,Carolina E. Fragoso
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Sterling McCall has resolved the complaint in a satisfactory manner by repairing my car without further charge. [redacted]
Sorry for the late response. Since the customer has inquired the refund has been processes and customer pick it up. We originally mailed the check to the customers address on file, once he alerted me that he had not received the check we cancelled that check and reissued another one. Thanks, Stephen...
[redacted]
I have been out of town for three weeks. I will respond upon my return Monday Feb5. If my plane arrives on time.ir better yet give me until Wed please.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Sent: Wednesday, June 14, 2017 1:03 PM Subject: RE: hyundai complaint[...]Now I will just wait and see what happens.[redacted]
[redacted] This has been resolved and since then, we have sold the customer another vehicle and taken her out of this Nissan she purchased.A[redacted] Val...
Verde | Group 1 AutomotiveGeneral ManagerSterling McCall HyundaiSterling McCall Genesis10505 Southwest Freeway, Houston, TX. 77074Office 713.981.3952
Revdex.com:
This letter is to inform you that Sterling McCall Hyundai has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/17/2017 and assigned ID [redacted]
Regards,
Mr and Mrs [redacted],Let me first start out by introducing myself. My name is Stephen [redacted], General Manager at Sterling McCall Hyundai. In the Revdex.com complaint attached you made a lot of references about me and how I spoke to you, there must be some confusion. Up until this point you and I have not had...
any conversations with each other. I did receive your email and letter. After receiving both I attempted to reach you by phone and was unsuccessful. After that I responded to you email asking you, why, if we agreed to repair the vehicle you were still wanting to try and back out of the vehicle purchase. That email was sent to you on June 15th and I have not heard back from you until this point. There must be a level of misscommunication somewhere since you and I have never spoke. I would be happy to discuss this in detail in person or over phone. If you would like to contact me directly please do so at [redacted] I await your phone call so we can come to some type of resolution. Sincerley,Stephen [redacted]General Manager
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I want to know what they going to do about this and how they going to stop this kinda of thing happening in the future to others ?
-----Original Message----- From: P[redacted], Stephen [mailto:[redacted]@sterlingmccallhyundai.com] Sent: Monday, October 12, 2015 4:33 PM To: [redacted] Subject: RE: Regarding complaint that was filed on Sterling McCall Hyundai on 7/14/15 "Mrs. [redacted], I first would like to...
apologize for your inconvenience and struggles during your visit in July. Unfortunately due to management changes and proper contact info not being set up this is the first opportunity I am having to address your concerns. I am sure at this point you have had the opportunity to correct the issues with your vehicle. However, I would like to speak with you regarding your experience at our store and make sure that we did corrected the problem in the correct manner. If you could please contact me at [redacted] I would greatly appreciate it. Thanks, Stephen P[redacted] General Manager [redacted]@sterlingmccallhyundai.com"
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me when I receive a call at [redacted] (home) or [redacted] (cell) to pick up the replacement floor mats. I still reside in Houston.
Mr. [redacted] I will be happy to have our service department order you a new set of floor mats. Are you still in the Houston area so you can pick up or will we need to ship them? Sorry for any inconvenience. Sincerely, Stephen [redacted] General Manager
I acknowledge receipt and will begin an internal investigation to ascertain what has happened. Please give me some time to communicate with the dealership, and we will be in touch with you with an update. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Sent: Tuesday, August 22, 2017 11:18 AM My deal is, what if I never wrecked the car and I went and trade it in? The dealership would have run the vin and found out that the car has already been in an accident before I purchased it, meaning that it isn't worth what the blue book value cause of the accident. So sterling mccall sold me a vehicle that's been in an accident and I should be ok with that. That false advertising and that alone is against the law.
Sent: Monday, November 20, 2017 9:28 AMSubject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] We have talk to the customer. We have her gift card here at the dealership. She was supposed to be here at 2 o’clock Saturday to pick it up and has not shown....
Anthony [redacted] | Group 1 Automotive General Manager Sterling McCall Genesis Sterling McCall Hyundai
We have retrieved the title from the company that we bought it from and processed everything through DMV. Customer should be receiving a letter in the mail shortly.
We were able to get the customer approved. Due to her needing a co-signer that was out of the country, it took a little bit longer to get the approval. We called her once the approval came in and the customer was no longer in interested in purchasing a car from us due to the length of time it...
took for the final approval.
[A default letter is provided here which indicates your acceptance of...
the business's response. If you wish, you may update it before sending it.]
Revdex.com:I was contacted by the service manager, Tim [redacted], who said that he reviewed my service history, apologized and agreed to mailing me a $270 reimbursement for the rental car.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.