On their website I was able to opt in for overdraft protectionI didn’t find out I wasn’t covered until they returned a check for $because my account balance had $available and $pendingI received a “hold notice” for the check I deposited in the mobile app on 11/saying they were holding the check until 11/It was a business check not a personal check but they arbitrarily hold checks on “my type of account “ for daysEven if (as in one instance) the check has cleared before thenAlso, because of their shady/arbitrary practices, I check the mobile app oftenI checked yesterday after work and there were no issuesThe $was available with $pendingAbout hours later, I check again and a check for $was accepted and returnedUsually when a check comes in it’s pending for a few hours then accepted or returnedI called the # first thing this morning and was told that even though I was able to “opt in” the service wasn’t on my account because of
My husband and I spent a couple of hours gathering our information and filed an application online intending to deposit figure into MemoryBankThe next day I received a call from Alex Casking for additional documentation which I submitted the same dayThis morning I was told by Alex that they couldn't approve the application because they need to see a new driver license even though we had submitted an official extension approval from California DMVI informed Alex Cthat I didn't want to cancel the application (we already spent that much time my husband has an appointment with DMV next week) and will put the application on hold till we receive a new DLHowever to my surprise, I got emails within a couple of hours to let us know 1) our application is rejected2) our application is declined! Alex Clater sent me an email response to my inquiry saying he understood our earlier phone conversation differently!
It is shocking that in today's competitive world, a new online bank created to offer customers efficiency and better experience conducts in such way to undermine its own businessThey certainly lost us as customersThere are plenty of other banks to do business with
Denied me a money market account for no reason even though I had deposited 10K from *** to open an accountAfter I submitted the application I got an email that they had been receiving too many applicationsSeems like they couldn’t handle the extra accounts
On their website I was able to opt in for overdraft protectionI didn’t find out I wasn’t covered until they returned a check for $because my account balance had $available and $pendingI received a “hold notice” for the check I deposited in the mobile app on 11/saying they were holding the check until 11/It was a business check not a personal check but they arbitrarily hold checks on “my type of account “ for daysEven if (as in one instance) the check has cleared before thenAlso, because of their shady/arbitrary practices, I check the mobile app oftenI checked yesterday after work and there were no issuesThe $was available with $pendingAbout hours later, I check again and a check for $was accepted and returnedUsually when a check comes in it’s pending for a few hours then accepted or returnedI called the # first thing this morning and was told that even though I was able to “opt in” the service wasn’t on my account because of
My husband and I spent a couple of hours gathering our information and filed an application online intending to deposit figure into MemoryBankThe next day I received a call from Alex Casking for additional documentation which I submitted the same dayThis morning I was told by Alex that they couldn't approve the application because they need to see a new driver license even though we had submitted an official extension approval from California DMVI informed Alex Cthat I didn't want to cancel the application (we already spent that much time my husband has an appointment with DMV next week) and will put the application on hold till we receive a new DLHowever to my surprise, I got emails within a couple of hours to let us know 1) our application is rejected2) our application is declined! Alex Clater sent me an email response to my inquiry saying he understood our earlier phone conversation differently!
It is shocking that in today's competitive world, a new online bank created to offer customers efficiency and better experience conducts in such way to undermine its own businessThey certainly lost us as customersThere are plenty of other banks to do business with
Denied me a money market account for no reason even though I had deposited 10K from *** to open an accountAfter I submitted the application I got an email that they had been receiving too many applicationsSeems like they couldn’t handle the extra accounts