Memory House Inc

I had order merchandise from this *** which was fulfilled by Memory House I did not like the product, was advised by Memory House to return the product, The product was received by them on *** by ***, confirmed by ***
To date I have not received the refund of my order*** has also written to them
We've been contacted by a customer regarding the order identified below
Item: ***
Reason: ***
Details: The customer has returned this item and it has been received by you per tracking.The customer has not received the refund and would like it to be processed as soon as possiblePlease research the issue and contact the customerNote: The customer's preferred language for communication is ***