Memory Lane Memorial Park and Funeral Home

Complaint: [redacted] I am rejecting this response because:The vehicle was not in flawless condition because when I tried to get it inspected, it failed because the tire rods as well as the tired was shot, and there was a slew of other issues totaling almost 4, in repairs in order for them to pass itI had to take the car back to Auto Holdings where they had the vehicle for a month getting the parts that was needed for the car to pass inspectionShortly after getting the car back, I had a conversation with a manager in regards to getting the car repaired because as Audi said on the invoice from the diagnostic, the car was tripping codesI went ahead and paid for the various items thinking that it will be fixed, but it has been one thing after another with the carAt this point, I do not know what to do as the car has not been driven in over a month, because I do not want to continue to erode what was already wrong with the carI thought that I would have a decent car, and not have all of the stress related to purchasing a car, as it stands, I just want Auto Holdings to compensate me for the damaged vehicleI am in the process of looking into purchasing a new car, but I cannot get a decent price for the car with all of the issues that the vehicle has Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The only negative equity would have been $I paid $by check the car balance was The amount Auto Holding said they would give me for my car is $I was instructed to put down $( which was paid by check and cashed by auto holding) therefore wiping out the balance -$left on the carWith that being said the only negative balance on the car would have been $Per the documentation I attached previouslyI am currently working with the DMV because the License Plate the New BMW Xwas registered under actually belongs to a Saab 9-ARC In turn I will have to pay to re-register my vehicle along with paying for another plate which I plan to do tomorrow AM Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Auto Holding is saying they will buy the car back at a fair price, but Auto Holding knows that I am still financing this vehicle, buying the car back at a reasonable price will not solve my issue if I am still paying for a car that I no longer have in my possessionThere is currently a note left on this car at almost 15,Is Auto Holding saying that they will pay off the loan that is still on the car? Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:It is now a week later and I still do not have the registration or plate for the car and I have not gotten an update on when I could possibly expect them Regards, [redacted]

[redacted] Your registration packet has been submitted to the DMV brokerWe expect the tags and reg done by MondayThere is a small chance it will be Friday, however, due to the holiday I do not want to guarantee it -Gene

Complaint: [redacted] I am rejecting this response because: The bill of sale that I have shows Dealer fees of $not $and it there is nothing on the bill is sale that says there is a restock feeThe dealership did not provide me with any other paperwork Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The issue of the key NOT working, Fob electric start on vehicle NOT working , I paid $Extra for this! I was OVERCHARGED on the registration fee ....Did NOT receive the difference returned The vehicle was suppose to be able to pass state inspection....It DID NOT!!!!!!!! FACT: Was lied to Bad Business! Business does NOT make things right Regards, [redacted]

With all due respect, you are being unreasonableThe Owner, myself, and all related to this sale are fully aware of everythingThe problem is that you cannot agree with the fact that your trade in that we sold and even provided your attorney with a copy of that bill of sale did not cover all the negative equity you had in that vehicleThe title to the [redacted] you purchased was without any defects or issuesA copy of which everyone sawThat vehicle was purchased directly from [redacted] ***, not some tiny third party venderWe offered to get you out of that vehicle, which as you can tell is in outstanding condition, but that is besides the pointWe offer you to choose from any identical type of car and an extended warranty on topYou requested a newer model worth significantly moreWe then offered to completely terminate the transaction, take the car back, cover all related expensesHowever you demanded we cover the thousands of dollars of negative equity you had due to your tradeWhy would we ever want to create a headache for someone? Besides the fact that would be without moral, it would not be good for business by any meansSo when you type that we "fraudulently obtained a loan" it makes it all but impossible to resolve this matterWe want to get this resolved for you to the best of our ability, but we need you to be nothing more than fair and reasonableUntil that happens, we will keep going back and forthThe only thing more important than health and money is timeLet's get this squared away and move on to use the time we waste disagreeing on something more positive and enjoyable

Complaint: [redacted] I am rejecting this response because: Can you please send a break down of the contract and the fees so I can review before coming to your office Once that is sent and it satisfactory as for I have talked to the company I have financed through [redacted] and they don't see the credit of $for my trade inOnce this is received we will be able to close out this case Regards, [redacted]

No water which way we try to explain it comes to no availPlease stop in at your convenience so that we can go over everything in person.Thank you

No games hereA check was mailed outIf you did not receive it, we have no problem to void it and send anotherYou are welcome to call TOM at [redacted] and he will confirm once a new check has been mailed

Complaint: [redacted] I am rejecting this response because:As I mentioned previously, I was not made aware of dealer fees being added to the purchase price of $49,There were other complaints made by other customers regarding fees being added after negotiationsAll of us did not misunderstandThey mentioned reducing the total price but did not specify the amount of the reduction or provide any detailDoes this entail removing the $3,of dealer fees as well as reducing the price of the vehicle? I would like them to be clear in their offered resolution Regards, [redacted]

We have spoke to the client and had resolved the issueShe traded the vehicle to another dealer as per our salespersonShe requested a refunded for the warranty purchased, and we notified the bank to do soShe has not contacted us directly since which leads us to assume all issues have been resolvedShould that not be the case, we look forward to communicating with the client to ensure this dispute is resolved immediately

Sir, We strive to satisfy each and every customer to the best of our abilityHowever, there has to be a mutual understandingWhat I mean by that is you cannot request s reimbursement while at the same time ask the Revdex.com to take some sort of action against usYou are welcome to contact me directly to work out a solutionIf you wish to keep asking the Revdex.com, you are free to do that as wellI hope this is understandableI can be reached at [redacted] Sincerely, Gene K [redacted] / GSM

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

To Whom It May Concern,Please note that whenever our firm sells a vehicle, we always go over all the information with the buyer during and after the purchaseIn your case it was no differentWhen you began to sign contracts with Paul in our finance office you were given a break down of the informationBesides that you were shown everything on the printed contracts broken down in detailAfter you were given the time to review and approve everything you saw, including all amounts listed, you signed all the paperworkPlease do call me anytime to discuss this matter furtherI am here to helpGene [redacted]

To Whom It May Concern, As per any transaction that we do with our customers, we negotiate a total and complete priceFollowing this we present all documents for review to the buyer outlining all chargesFollowing that, the buyer reviews and signs all paperworkIf you have any questions about anything stated on your bill of sale and/or contract please come in at your convenience or contact us via email so that we can again go over everything with you in detailSincerely,Gene K**

Complaint: [redacted] I am rejecting this response because: I was told by the saleman there was NOTHING wrong with the vehicle and everything workedThat is NOT the case The key and Key fob will be mailed out tomorrow to Auto Holding The car did NOT pass inspection! All the vehicles are suppose to pass inspectionthis one did NOT because of the back brakes They were Not truthful when selling this car.Nothing was stated as is! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have put OVER $1,into this car within the last daysthat "WAS NOTHING WRONG WITH IT" that would not even pass Inspection The darn oil wasn't even changed on it!For a nice, high end Car dealership, I was shocked that they did this! Lied to me about the car.......Lied to me about the finance rate.......Could not even change the oil! Was down a quart when we checked it AT the dealership! Come on people! This is crazy.....I'm returning the key and Fob that isn't working......That I was charged a extra $(Which I want a refund on) The key does NOT turn and the electric start isn't working Sending the key and Fob out tomorrow.....Been working extra hours to pay for all the repairs on this car! Regards, [redacted]

All of our cars are advertised with a full disclaimer of the price not including things like fees, taxes, etcUpon agreeing on the selling price the finance manager went over the entire deal line by line, dollar by dollarUpon which a contract is printed and given to the buyer to review prior to signingThe client, verbally confirmed that all items broken down on the agreement were to her understanding and signed the contract as well as other documentsAfter the sale took place, the client claimed she did not understand/agree/want to pay the price she signed forWhile not required to do so, we voided the deal and refunded the buyer in fullWith all dealer fees included, our vehicle is still the cheapest on the marketThe client has the option to purchase the vehicle at the original terms of agreementWe would even be willing to reduce the total price as a courtesyThis is the only offer we haveThank You