MemoStorage

This is regarding the complaint made by our mutual client Laura ***, Complaint ID ***Mrs*** claims there was an un-authorized charge made on her account in the amount of $We see in our records an online form was submitted to us on January 11, requesting to participate in
our 30-day free trial offer of our PC storage promotionIf the client does not call us, or submit via e-mail a request to cancel the service within the 30-day trial period, then a monthly charge of $will apply to their checking accountMrs*** 's checking account number ending in with the Chase Bank was submitted as method of payment.Mrs*** has not contacted our Customer Service Department, had she done so we would have arranged a cancellation for her, which we have done.Her file with us has been cancelled as of today's date, no further charges will applyA refund in the amount of $will be submitted as an ACH credit back to her Chase account within - business or working days time

This message is regarding the complaint made by our mutual client *** ***, Complaint ID ***.Mr*** claims the charge of $ made on his account was not from himWe see in our records an online form was submitted to us on July , requesting to
participate in our 30-day free trial offer of our Cloud storage promotionIf the client does not submit via e-mail a request to cancel the service within the 30-day trial period, then a monthly charge of $will apply to their checking accountMr***'s checking account number ending in was submitted as method of paymen t.Mr*** contacted our Customer Service Department on Aug 27th 2015, requesting to cancelWe advised him all the above information, he asked to cancelWe cancelled his file and advised a refund would post $back to his account within - business daysWe have no idea where the hostility is coming from, we have not heard back from Mr*** since Sept 3rd, his communication with us has always been amicable.Thank you for your time in this matter, Sincerely*** *** Client AffairsIf you would like additional information about our services, feel free to visit our website at www.MemoStorage.com.com Ifyou have an.y further questions and would like to speak with a representative, you can e-mail us at *** ** *** *** *** *** *** ** ***

This is regarding the complaint made by our mutual client [redacted], Complaint ID [redacted]
Mrs. [redacted] is asking for the return of funds charged to her account for a 9 month period as un-authorized. Our records show, our company has charged her 3 times in the last year. We see in...

our records an on.line form was submitted to us on July 22, 2016 requesting to participate in our 30-day free trial offer of our PC storage promotion. If the client does not call us, or submitvia e-mail a request to cancel the service within the 30-day trial period, then a monthly charge of $35.50 will apply to their checking account. Mrs.[redacted] 's checking account number ending in 0467 with the Bremer Bank was submitted as method of payment.Mrs. [redacted] contacted our Customer Service Department on March 21st 2016 requesting to cancel the service. As we advised when she called, we are able to refund any charge made to her account 30 days prior to her call date. A refund in the amount of $35.50 was submitted as an ACH credit back to her Bremer account, she should have received that no later than April 1st 2016.Thank you for your time in this matter, Sincerely[redacted] Client Affairs

Mrs.[redacted] called us on April 11 2016 asking to cancel her service. We provided her with a cancellation number of 847432 , advising that no further charges would take place. She had requested that her records be removed from our database, which we have done.This in itself ensures no further charges...

would be possible. For the matter of the charge,we received a web based request containing Mrs. [redacted]'s information regarding our On Line Storage service.This would have been 30 days prior to the charge in her account, as we have a 30 day free trial before the charge is sent to the clients payment method, that was provided on the on line form. As Mrs. [redacted]'s file no longer exists, we can generically provide information on this. We have a website where prospective clients can register, or our service may be a tag a long offer made on other websites. Again without her file, we cannot provide specifics.

Review: Memo Storage has taken $35.50 from my bank account. I have no idea who or what this company is. They were not authorized to take an automatic payment from my bank. I contacted USAA to dispute the withdraw and they are investigating it. I made multiple attempts to contact this company after receiving information from USAA. Their website address is [redacted] however they do not list where they do business from. There are 2 email addresses listed [redacted], both of these e-mail addresses are fictitious. The telephone number listed as [redacted], you can leave a message but as of this filing no return call has been received. I have reported this company to IC3, FTC and fraud.org. I have been able to locate the following regarding other individuals as well at [redacted]Searching the Revdex.com this company isn't listed anywhere that I can find so I'm not sure what needs to be done.

Product_Or_Service: Nothing purchased

Order_Number: none

Account_Number: noneDesired Settlement: DesiredSettlementID: Refund

I want this company to be investigated for fraud, put out of business if they can be located and I want my money refunded since I did not authorize this and I do not want it.

Review: On two occasions, Memo Storage generated an on-line check and deducted $35.50 from my bank account. I had to call 2 times to request a refund. The first time, the could not find my name. She asked for the last 4 digits of my bank account. I refused. I asked to speak to a manager and was put on hold for 3 minutes. I was then told the manager was not available. I asked for a direct phone number for the manager and was told [redacted] would be told I would be calling again and would be asking to speak to him/her. The customer service rep then hung up. I then called back and spoke to a different customer rep, named Victoria. I told her what had just transpired. She put me on hold for a minute and my name was suddenly found. She told me my complaint would be "investigated." She gave me a confirmation number of [redacted]. I was given no assurances that my money would be refunded. Neither rep provided an explanation of how they gained access to my bank account.Desired Settlement: I want an explanation of how the gained access to my bank account with copies of any documents they have of my signature authorizing this. I also want a refund of $71.00. Thank you.

Business

Response:

Mrs. [redacted] called us on June 11 2015 asking to cancel her file and receive a refund for $71.00. We provided her with a cancellation number of [redacted], advising that a refund would be requested for her. Due to a typo, our Customer Service Dept at first had difficulty locating a file for Mrs. [redacted]. Her file was located, and we asked her to confirm the mailing address we showed on file. Everything we had was correct, except for her apartment number, which she refused to provide.As we are going to send out a check as her refund, we need to have that information to ensure that Mrs. [redacted] receives her refund. As soon as she can contact our Customer Service Dept to provide us with that number, we will then be able to submit her refund to the mail.

Review: I checked my bank accout today and found that someone hacked my account from this # [redacted] and took $35.50

Beware check your accounts daily. After contacting the company, they said it was for a trial service they were offering and was never cancelled. I have never signed up for any trial services with this company.Desired Settlement: I would like for my $35.50 be returned to my bank account with no further contact or withdrawals from my bank from this company. I have also filed a dispute from with my bank about this company.

Business

Response:

This message is regarding the complaint made by our mutual client [redacted], Complaint ID [redacted]Mr. [redacted] claims there was an un-authorized charge made on his account in the amount of $35.50. We see in our records an online form was submitted to us on July 07, 2015. requesting to participate in our 30-day free trial offer of our PC storage promotion. If the client does not submit via e-mail a request to cancel the service within the 30-day trial period, then a monthly charge of$35.50 will apply to their checking account. Mr. [redacted]'s checking account number ending in 6702 with the Barksdale AFB Credit Union was submitted as method of payment.Mr. [redacted] contacted our Customer Service Department on Aug 10th 2015, requesting to cancel. We cancelled his file and advised a refund would post $35.50 back to his account within 7 - 10 business days. Apparently that wasn't good enough for him, as he filed a dispute •with his bank. We show anR-10 code on that. Mr. [redacted] has authorized his bank to obtain the refund, which he now has. We have not heard back from Mr. [redacted] to date.Thank you for your time in this matter,If you would like additional information about our services, feel free to visit our website at www.MemoStorage.com.com If you have any further questions and would like to speak with a representative, you can e-mail us at [redacted]

Review: having only using my debt card once today for a purchase from a company (car parts in Florida) I was looking at my on line checking for the charge from the company I did business with, This is when I noticed a $35.50 dent hold on my account from MemoStorage LLC in Delware... how they we able to charge this fee to my checking account.. I didn't authorize this charge.. I contacted them twice and left messages.. no call back...Desired Settlement: This company needs to be shut down, and I would like a full refund of the charges they made to my account...

Business

Response:

This message is regarding the complaint made by our mutual client [redacted], Complaint ID [redacted].Mr. [redacted] claims the charge of $ 35.50 made on his account was not from him. We see in our records an online form was submitted to us on July 26 , 2015. requesting to participate in our 30-day free trial offer of our Cloud storage promotion. If the client does not submit via e-mail a request to cancel the service within the 30-day trial period, then a monthly charge of $35.50 will apply to their checking account. Mr. [redacted]'s checking account number ending in 3975 was submitted as method of paymen t.Mr. [redacted] contacted our Customer Service Department on Aug 27th 2015, requesting to cancel. We advised him all the above information, he asked to cancel. We cancelled his file and advised a refund would post $35.50 back to his account within 7 - 10 business days. We have no idea where the hostility is coming from, we have not heard back from Mr. [redacted] since Sept 3rd, his communication with us has always been amicable.Thank you for your time in this matter, Sincerely[redacted] Client AffairsIf you would like additional information about our services, feel free to visit our website at www.MemoStorage.com.com Ifyou have an.y further questions and would like to speak with a representative, you can e-mail us at [redacted]