Memphis Home Improvement Company, Inc.

[redacted] I apologize for the delay getting back to you, we for some reason did not get the e mail, and finally got notified by mail. I would like to assist with your concern on the hood opener. I am available by phone at [redacted], or by e mail [redacted]@markleymotors.com.What ever is convenient for...

you just let me know when I can inspect your vehicle and get your hood opener repaired. Again I'm sorry for the delay, and look forward to getting this resolved.Thank YouTerry B[redacted]Fixed Operations Manager[redacted]

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Wanted to let you know we were able to get the problem resolved this morning 1/8/16. The service manager Mick called me this morning and made a nice compromise...

offer to finish the repair and get the work completed, and I accepted.Thank you for the help,[redacted]

We have inspected Mr. [redacted]'s Civic several times for the noise he is experiencing. We have consulted with Honda Technical Advisers, and completed the instructions given to us. On the last visit we arranged for the Honda Representative to come out and driveMr. [redacted]'s Civic to inspect, and to...

listen for any abnormal noise. After inspecting and driving Mr. [redacted]'s  vehicle, and the brand new Civic he was driving for the day, they were exactly  the same. Honda is aware of Mr. [redacted]'s concern, however there is nothing additional Honda or Markley Motors can do to decrease the noise at this time..

[redacted]How can I change my complaint to resolved?Thanks

I have reviewed the complaint filed by Mrs. [redacted] first off all I would like to express how difficult it is to know we have made someone's new car purchase , less than wonderful. We have been in business over 78 years and pride ourselves as an outstanding customer service dealership. ...

After reviewing Mrs. [redacted]s purchase process I found that while we had followed our process , filled  out all legal documents, however  there was information provided  that was difficult to verify. The end result has been  a dissatisfied customer based on a breakdown of communication. I would like to personally reach out to  Mrs.. [redacted] to arrange a time to meet and explain each step in detail in an effort to clarify the confusion which resulted in this unfortunate experience. Thank YouCarrie B[redacted]C. O. O.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]