I have reviewed the complaint filed by Mrs [redacted] first off all I would like to express how difficult it is to know we have made someone's new car purchase , less than wonderfulWe have been in business over years and pride ourselves as an outstanding customer service dealership After reviewing Mrs [redacted] s purchase process I found that while we had followed our process , filled out all legal documents, however there was information provided that was difficult to verifyThe end result has been a dissatisfied customer based on a breakdown of communicationI would like to personally reach out to Mrs [redacted] to arrange a time to meet and explain each step in detail in an effort to clarify the confusion which resulted in this unfortunate experienceThank YouCarrie B [redacted] COO
I have reviewed the complaint filed by Mrs [redacted] first off all I would like to express how difficult it is to know we have made someone's new car purchase , less than wonderfulWe have been in business over years and pride ourselves as an outstanding customer service dealership After reviewing Mrs [redacted] s purchase process I found that while we had followed our process , filled out all legal documents, however there was information provided that was difficult to verifyThe end result has been a dissatisfied customer based on a breakdown of communicationI would like to personally reach out to Mrs [redacted] to arrange a time to meet and explain each step in detail in an effort to clarify the confusion which resulted in this unfortunate experienceThank YouCarrie B [redacted] COO