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Memphis Neurology

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Memphis Neurology Reviews (2)

Partial amount for account sent to [redacted] removed.My husband spoke with[redacted], who assured us if a payment was made over the phone, she would remove the full charge sent to collection from [redacted]. I called back within minutes and cleared the debt of 493.00. We received the letter clearing the balance but received a call today from [redacted] requesting an additional 149.60 for Memphis Neurology processing fees.Desired SettlementIf we received reassurance the account would be removed, the TOTAL should be removed, not the amount paid as STATED by the rep. Please do as stated when we spoke with[redacted].Business Response Revdex.com3693 Tvndale Dr Memphis TN 38125 Memphis Neurologv 7645 Wolf River Circle Ste,100 Germantown, TN 38138 Representative;[redacted] Re: Case; 400981002 [redacted] Dear My name is[redacted]; I am the Patient Account Representative at Memphis Neurology.By writing this letter it is evident that a ''Good Deed went Bad.”.[redacted] husband Michael[redacted] set up payment plan on his account with a closed checking account. When our office tried to contact both parties by several phone calls and later there was no response. After 10 months of no payment, his account was transferred to Universal Collection Agency on 10/2003. On, 02/28/14 Mrs.[redacted] called our office wanting to set up payment arrangements to pay the balance. I advised Mrs.[redacted] Collection fee $226.79 plus principal amount owned is $453.48 total $680.27, she was upset and I offered her a settlement $453.48 I went above and beyond good customer service. I offered to remove Mr.[redacted]s, debt with our office off her husband credit report and waive the collections fees $226.79. Advising her Memphis Neurology still has to split the payment with collection agency.She agreed to pay principal and made full payment of $453.28 on 2/28/14. I then notified Universal to remove account from collection and all 3 Credit Bureaus.On 7/25/14 Mts.[redacted] left message on my voice mail stating Mr.[redacted]s account was still being reported to the credit bureaus. I called Universal and was informed it was reported to be removed for the 2nd time on 07/25/14 and if she has further questions to call the credit bureau.If you have further question please contact me at the number below.Thanks.[redacted]-Patient Account RepresentativeMemphis Neurology(901) 405-0275

I received a bill for 89.00 and they said it was a charge for referral but my doctor office said there was no charge for referring.When I went for appt. I was told my bill was $148.00 and asked if I needed payment arrangements I said no I wanted to pay entire bill. I arrived at 12:40 for appointment at 1:00 was not seen until 2:15 and I left about 2:35 and received a bill for $89.00 some time later. I called their billing department and was told receptionist gave me incorrect payment total and this bill was part for referral. I then called my insurance company they told me to call back and speak to their supervisor and maybe they can waive fee. I did and she was not much more help and said same thing the other woman said. She said if I had this balance then I would not be seen for my next appointment so I told her to cancel because I was not responsible for receptionist giving wrong total and I was not not referral charge from them.Desired SettlementTake the $89.00 charge off my file Business Response It appears that this patient was told by their Doctor office that there was no charge for referring. However once the patient was referred to our Provider there is a charge incurred with the Initial Visit. The Insurance company was contacted and the patient was given an "estimated amount" to be collected for the visit that day. When the patient was seen the Provider actually charged a higher code due to the time spent and the complexity of the visit. Therefore the amount due from the patient was higher than previously anticipated. The services were rendered on the date of visit and the claim was filed with the Insurance Carrier. Unfortunatley we can not write off the amount due as that would constitute Insurance fraud on our part since we have a contract with the Insurance Carrier to collect the patient amount due. We are very sorry for any miscommunication between the referring provider, the patient, and our Front Desk and Billing Staff. We strive to provide the highest quality of medical care and customer service to all of our patients and their families. We apologize for any inconvenience that may have been caused in this particular situation.

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Description: Physicians & Surgeons

Address: 7645 Wolf River Circle, Germantown, Tennessee, United States, 38138

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