Memphis Veterinary Specialists, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]As I have mentioned previously I was told by [redacted] of M&J marine to take my business elsewhereSo I will not be returningAlso,I will not let their unskilled and careless employees cobble on my pontoon ever againThey had plenty of opportunities to fix this problem when it first aroseAll I want is the money I have invested into a fish locatorThis is nonnegotiable Regards, Yvonne [redacted]

If desired, we will reimburse the $we charged for installation of the unit we installed.OrIf the unit we installed is not working, we will inspect it free of chargeIf the problem is related to our installation, we will repair it free of chargeIf there is a internal failure, we will remove the unit and send it to Humminbird for inspectionWe will then provide a estimate for repairs before repairs are made

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As I have mentioned previously I was told by [redacted] of M&J marine to take my business elsewhere. So I will not be returning. Also,I will not let their unskilled and careless employees cobble on my pontoon ever again. They had plenty of opportunities to fix this problem when it first arose. All I want is the money I have invested into a fish locator. This is nonnegotiable. 
Regards,
Yvonne [redacted]

Regarding Fish Locator installation, [redacted] reports problems started with a unit we installed on 4/15/2015, that the problem occurred on 04/15/15, and they talked with the Company on 04/15/15, 06/04/15, and 08/10/15.   After reviewing or records, we had not...

installed a unit for this customer until 11/17/15.  Is this complaint regarding a unit we installed?On 10/24/15, we received the boat for Winterize, Storage, and Sonar install.   On 11/17/15,  we installed a Helix 5 Sonar and additional components approved by [redacted]. Sonar Install was billed on invoice #[redacted].  $322.63 for the Sonar and extra parts that were pre-approved, and $95.00 Labor.We then returned the boat to storage.Boat was removed from our storage Spring of 2016.Later in the 2016 boating season, our service department responded to a phone call that the Locator was not working. We sent one of our Service Department Employees to inspect the locator at the location of the boat. When we left the location the unit was working. That Fall, 10/01/16, the boat was the returned to us for Storage, Winterize, and Check & Clean Carpet. There is no report of the Sonar not working on the Work Order that contains [redacted]s signature. This service and storage was paid on 11/26/16,  Invoice #[redacted]. The boat was picked up from storage Spring of 2017.We are happy the assist this customer.If the Sonar is not working, we will inspect the boat at our dealership location free of charge. If repairs are needed, we will provide an estimate for repairs.