Men At Heights Inc Window Cleaning

The color combination is unavailable at this timeWe reserve the right to institute seasonal pricing minimumsNo further discussion on this matter is needed as we refuse to serve this rude customer

Final Consumer Response /* (2000, 7, 2016/06/15) */
Full refund provided ([redacted] transfer) on June 14 2016
Case may now be closed

This is not an accurate description of events. Men at heights is not responsible for color changes nor can we control suppliers availability. No contract or agreement was in place to exchange the lights for an alternate color. We made several attempts to satisfy the customers desire for a particluar...

color to no avail. Men at heights is in no way obligated to provide service to this individual as we reserve the right to institute minimum installation charges for our work. The paid installation of 2015 was completed perfectly & the customer is demanding work be done for free in lieu of a color change.

Complaint: [redacted]
I am rejecting this response because:The business has provided no additional information in their response to support the facts supported in the emails I have supplied.  A reasonable person reading the emails would come to the same conclusion that this business promised verbally and in writing, they were to swap out to red/green this year and also quoted an install price of $200 for this year, and then suddenly increased this to $1000.  This business is operating in bad faith which can only be further demonstrated by their "rude" comment in their most recent Revdex.com reply.  I continually tried to disuss this matter with the business in person, but the business would not return my phone calls, but would only respond via email.  Email is a difficult communication method to discuss issues such as this which is why I wanted to talk with the business to come to an acceptable resolution.   The facts are:1) Last year the business showed up at my house with the wrong colour lights without calling me first to discuss this.2) At my house last year the business verbally agreed to swap to red/green this year, so I ok'd the install of the wrong colour so lights would at least go up on my house.  Various later emails confirm this in writing.3) The business quoted a $200 install price for this year that I agreed to, and then changed it to $1000.4) The business has not made a reasonable effort to obtain the red/green lights as promised.  They have suggested a source for the lights, but themselves refuse to buy them from this source and supply them to me as promised and install them at the agreed install price of $200.I would think that a business who respects their customers would go out of their way to honour their promises without causing themselves an unexceptable financial burden, but this does not seem to be the case here.  They simply change the facts put in writing by themselves and call the customer "rude"?  I can't understand what I have done to be called "rude" other than ask them to honour their commitments, which any reasonable consumer would expect.       
Sincerely,
[redacted]