Men's Trendz Barber Shop

In response to the Revdex.com complaint filed against us in regards to a client serviced through a [redacted] purchase.The client purchased a [redacted] deal advertised as one Keratin TreatmentAll Dolled Up uses [redacted] straighten system, a professional straightening system from [redacted] [redacted] is an excellent product our salon has had nothing but successful results and reviews withMost cempanies and products no-longer call their straightening systems 'keratin treatments' because of the negative association with the previously used ingredient formaldehyde [redacted] straightening system does not contain formaldehyde but does include Hydrolyzed Keratin in a section of the treatmentThe client called a day prior to her appointment with concerns about the treatmentWe informed her that we had not received any complaints with this treatment, that we were confident in the products we use and that her stylist would provide a consultation and upon further review of the state of her hair decide if the treatment was right for the clientOn the day of the client's appointment for her treatment with our stylist, she received a consultation that determined that the clients color treated hair was fit to receive the straightening treatment and it could help smooth the damageThe product was applied following all instructions thoroughly and the client left happy with silky smooth hairThe client paid and tipped the stylist without hesitationThe initial appointment was Friday November 7, Wednesday November 11, 2014, the client called All Dolled Up and left a voicemail regarding concern for the state of her hairWe called the client back and reviewed what had happened and what had been done to the client's hair within the last few daysThe client stated she washed her hair after days and conditionedWhen asked what shampoo and conditioner was used she could only tell us that it was 'good'stuffAs professionals we give our clients specific instructions after each treatment to not pull their hair back, bobby pin or wash or condition their hair for hours and to only use sulfate free shampoo and conditionerShe said her hair was 'brittle' and 'crunchy' and 'damaged'We offered for her to come in so we could assess the problem and so called 'damage' and give her a deep conditioning treatmentThe client stated that she lived over an hour away and it would be too far, that she would go to another salon for a conditioning treatmentOn Thursday November 13, All Dolled Up received a message from the clientWe called the client back to try to resolve the problem and again offered a deep conditioning treatmentThe client told us she had visited her stylist the night before and was told her hair was severely damaged and received a conditioning treatment at the other salonThe client had asked about a refund and per All Dolled Up's agreement with [redacted] , all refunds had to be dealt with through [redacted] We directed the client to contact [redacted] for her refund and again offered for the client to come to the salon and receive a deep conditioning treatmentThe client stated that she may be able to come in but she wasn't sureThe client also stated that we were falsely advertising our - keratin treatmentAs stated before [redacted] straightening system is a straightening system which does contain hydrolyzed keratin within the stepsThe client called back again to inform us she had received the refund and that she would not be returning to the salonAll Dolled Up also received a negative review about our Straightening System on Social media shortly thereafter from the client's account stating that we had advertising and ruined her hairAt this point, All Dolled Up fées that we are not responsible for what has happened to the clients' hair because we were unable to view the State of the hair before she visited with another salonWe were not able to confirm the products the client used on her hair after she left our salonAll Dolled Up offered various times for the client to come in for a further assessment of the client's hair and any treatment that would be necessaryThe client refused our services and went elsewhere to receive treatments including products which resulted in out of pocket expenses on her partAll Dolled Up could and would have supplied anything necessary, upon assessing the client's hair to resolve whatever issue she had with the treatment All Dolled Up has always gone above and beyond f3.ro!!r clients, their happiness and their satisfaction with our servicesAgain, All Dolled Up does not feel that we are responsible for any further costs the client has incurred because we were not able to validate any of the claims of damaged hair nor can we be responsible for any product that were used once she left our salon

In response to the Revdex.com complaint filed against us in regards to a client serviced through a ***purchase.The client purchased a *** deal advertised as one Keratin TreatmentAll Dolled Up uses *** straighten system, a professional
straightening system from *** is an excellent product our salon has had nothing but successful results and reviews withMost cempanies and products no-longer call their straightening systems 'keratin treatments' because of the negative association with the previously used ingredient formaldehyde*** *** straightening system does not contain formaldehyde but does include Hydrolyzed Keratin in a section of the treatmentThe client called a day prior to her appointment with concerns about the treatmentWe informed her that we had not received any complaints with this treatment, that we were confident in the products we use and that her stylist would provide a consultation and upon further review of the state of her hair decide if the treatment was right for the clientOn the day of the client's appointment for her treatment with our stylist, she received a consultation that determined that the clients color treated hair was fit to receive the straightening treatment and it could help smooth the damageThe product was applied following all instructions thoroughly and the client left happy with silky smooth hairThe client paid and tipped the stylist without hesitationThe initial appointment was Friday November 7, Wednesday November 11, 2014, the client called All Dolled Up and left a voicemail regarding concern for the state of her hairWe called the client back and reviewed what had happened and what had been done to the client's hair within the last few daysThe client stated she washed her hair after days and conditionedWhen asked what shampoo and conditioner was used she could only tell us that it was 'good'stuffAs professionals we give our clients specific instructions after each treatment to not pull their hair back, bobby pin or wash or condition their hair for hours and to only use sulfate free shampoo and conditionerShe said her hair was 'brittle' and 'crunchy' and 'damaged'We offered for her to come in so we could assess the problem and so called 'damage' and give her a deep conditioning treatmentThe client stated that she lived over an hour away and it would be too far, that she would go to another salon for a conditioning treatmentOn Thursday November 13, All Dolled Up received a message from the clientWe called the client back to try to resolve the problem and again offered a deep conditioning treatmentThe client told us she had visited her stylist the night before and was told her hair was severely damaged and received a conditioning treatment at the other salonThe client had asked about a refund and per All Dolled Up's agreement with ***, all refunds had to be dealt with through ***We directed the client to contact *** for her refund and again offered for the client to come to the salon and receive a deep conditioning treatmentThe client stated that she may be able to come in but she wasn't sureThe client also stated that we were falsely advertising our - keratin treatmentAs stated before *** straightening system is a straightening system which does contain hydrolyzed keratin within the stepsThe client called back again to inform us she had received the refund and that she would not be returning to the salonAll Dolled Up also received a negative review about our Straightening System on Social media shortly thereafter from the client's account stating that we had advertising and ruined her hairAt this point, All Dolled Up fées that we are not responsible for what has happened to the clients' hair because we were unable to view the State of the hair before she visited with another salonWe were not able to confirm the products the client used on her hair after she left our salonAll Dolled Up offered various times for the client to come in for a further assessment of the client's hair and any treatment that would be necessaryThe client refused our services and went elsewhere to receive treatments including products which resulted in out of pocket expenses on her partAll Dolled Up could and would have supplied anything necessary, upon assessing the client's hair to resolve whatever issue she had with the treatment All Dolled Up has always gone above and beyond f3.ro!!r clients, their happiness and their satisfaction with our servicesAgain, All Dolled Up does not feel that we are responsible for any further costs the client has incurred because we were not able to validate any of the claims of damaged hair nor can we be responsible for any product that were used once she left our salon

I am writing to say that I do not accept All Dolled Up's response to me.I am in disagreement with them because I believe 100% that it was advertisementThey were selling a service that was not as advertisedI am attaching a picture of what I purchased from ***, it was advertised as a “keratin treatment.” Before going in their salon, I had called two times to inquire about the serviceI was told both times that is was indeed a keratin treatment and was safe to do on my hairThe day I went in, I had the stylist evaluate my hair as well, and she said it was in good shape and that I would be receiving a keratin treatmentAs she was doing it, I questioned her technique since it was different than other keratin treatments I had received in the past (from other salons)She was surprised I asked anything about it and told me it was “their” way of doing itI followed her directions to not wash for at least hours, and to wash with sulfate free shampooAfter I washed it, I noticed severe dryness, strawlike hair, and sections where hair broke offI went to a local salon to have it checked out and stylists and the owner were shocked at what my hair looked likeThey said they have been doing keratin treatments for years and that looked nothing like a keratin treatmentSo, that made me investigateI called All Dolled Up a few times and was told that it WAS a keratin treatmentI was given the name and number of the product so I called them myselfBy a representative of that company, I was told that it was NOT a keratin treatment at all, it was a straightening system and it did not contain any keratin in the productI called All Dolled Up again and they still stood by their statement from the beginning saying it was a keratin treatment, and they could call it that b/c it had some keratin in itThe owned did offer a conditioning treatment for me but honestly, I was extremely hesitant to trust anything they say and to ever use their products since trust was lostI was very upset because they did not admit their wrongdoing and in the meantime I had to suffer with severe chemical damage all over my headI also had consultations at other salons to look at my hair to see what I can do to help the damageI had to buy conditioning treatments and the best products to help my hairTwo months later, I am still suffering with damaged hairI called *** to complain as wellI want the public to know that this is NOT a keratin treatmentA keratin treatment, when done the right way is safe for hairThey gave me a straightening system which NEVER would have done on my hairI think they know that most women today are not out to buy a Straightening system because of the damage it can doSo, they advertise as a keratin treatment to get customers
I am actually looking into hiring an attorney to investigate this salon and see what can be doneIt is not fair to me and it is not fair to any other woman out there who think they are getting a certain service but being deceived