Menace Sport

At this time, I have been contacted directly by Menace Sport regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I still have one practice jersey that needs to be replaced I am told that this is in progress The remained of our order has been completed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for the delaysWe offered the customer to deliver the items as well we informed them we would also send a check, as wellSomething that was omitted from their initial complaint. Since their initial complaint, all the items have been delivered and received by customerAs
we prepared to send a check back to their program we discovered that their program had $in open invoices that have not been paid since AugustSo we have marked these open invoices as paidThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The organization is Erie Youth Hockey. There are multiple teams in this organization - based on birth year of the players. Each team has its own budget not tied to the organization. To say that the organization stills owes $is not accurate. All invoices for the team (which I manage and placed the orders involved with this complaint) were paid within hours of getting the invoice. That Menace is still owed $is not from this team or our orders and has nothing to do with this complaint. *** *** should collect that from the team/individual that placed those orders. If the $is being forgiven as a peace offering for the delay in the teams order, this does not benefit the team in any way. All it does is give money back to a team that did not have the problem with the order.As far as being promised delivery and a refund, on 1/*/I gave ** *** days to deliver a refund before I filed with Revdex.com. On 1/**/2015, I filed a complaint with Revdex.com since I did not have a refund. On 1/**/all sweatshirts were delivered. On 1/**/the hockey bag was delivered. I am still missing a practice jersey and have been told all practice jerseys will be replaced - I really only need the one. I will close the complaint once that has been resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

At this time, I have been contacted directly by Menace Sport regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I still have one practice jersey that needs to be replaced.  I am told that this is in progress.  The remained of our order has been completed.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Placed orders with [redacted], [redacted] of Menace Sports in May 2014, August 2014, and October 2014. Paid all invoices.

From October * - invoice #[redacted] - amount $1250.00. Never received 40 hoodies.

From August 14 - invoice #[redacted] - 11 hoodies were incorrect ( 11 x 31 = $341), one set of warm ups never received($56), one bag never received ($56). Total $453

From May ** - invoice [redacted] - incorrect practice jersey(missing logo) - $20. Multiple socks were promised to be replaced - never done.

Total refund due $1723. 00

I have been given multiple excuses why there has been a delay: flood at the factory and 15 wokers died (October); Flood at the factory and 17 workers died (December); [redacted] was stuck "by an 18 wheeler just before Christmas and just returned to work" (January *,2015), suffering from "post concussion" andd just back to work (January **,2015). These items are for a hockey team. Our season started in August 2014 and will finish March *, 2015. We no longer want the items - its too late. Requested a refund 8 days ago and was told I would get one. Today I received an email that items will be in soon (same story for months). I am always being told they will arrive within the week "from the factory" but no results.Desired Settlement: I would like a check for $1723.00 (total amount due). Shipping was pre-paid and is included in the total amount.

Business

Response:

We apologize for the delays. We offered the customer to deliver the items as well we informed them we would also send a check, as well. Something that was omitted from their initial complaint. Since their initial complaint, all the items have been delivered and received by customer. As we prepared to send a check back to their program we discovered that their program had $1700 in open invoices that have not been paid since August. So we have marked these open invoices as paid. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The organization is Erie Youth Hockey. There are multiple teams in this organization - based on birth year of the players. Each team has its own budget not tied to the organization. To say that the organization stills owes $1700 is not accurate. All invoices for the 2000 team (which I manage and placed the orders involved with this complaint) were paid within 72 hours of getting the invoice. That Menace is still owed $1700 is not from this team or our orders and has nothing to do with this complaint. [redacted] should collect that from the team/individual that placed those orders. If the $1700 is being forgiven as a peace offering for the delay in the 2000 teams order, this does not benefit the 2000 team in any way. All it does is give money back to a team that did not have the problem with the order.As far as being promised delivery and a refund, on 1/*/2015 I gave [redacted] 7 days to deliver a refund before I filed with Revdex.com. On 1/**/2015, I filed a complaint with Revdex.com since I did not have a refund. On 1/**/2015 all sweatshirts were delivered. On 1/**/2015 the hockey bag was delivered. I am still missing a practice jersey and have been told all practice jerseys will be replaced - I really only need the one. I will close the complaint once that has been resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Menace Sport regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I still have one practice jersey that needs to be replaced. I am told that this is in progress. The remained of our order has been completed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We ordered two full sets of hockey jerseys from Menace jersey company in May 2011 spending over $5200.00 and they received payment for this original order on 6/**/13. We were told they would be ready for the start of our season which was 9/**. The weeks leading up to 9/** we still had not received our order nor have I heard any updates. I reached out to the "[redacted]" [redacted], multiple times with no response. Finally I received a response saying they were "swamped" and they would get them out soon. One set of jerseys arrived just in time for our game. However when received the first set of white jerseys, which were supposed to have Navy and orange trim but had orange and black trim. A couple weeks later we received our second set of blue jerseys but when they arrived and were missing two of the jerseys. [redacted] apologized and said his company would replace/fix the white jerseys and send the remaining two blue jerseys. We dealt with the wrong colored jerseys for the season. Once the 2011-12 season ended I contacted [redacted] again, multiple times, (July * and **) to see if/when he would replace the white jerseys that were the wrong color. He got back to me on 7/** and said they would simply replace because it would be the easiest. Throughout the summer I checked in with [redacted] to see what the status was on our fix order. No response. Finally got the following response from [redacted] in August: "Everything is fine. I am sorry, I have been swamped, but just know things are under control LOL. I need the push though, keep checking in with me!" At the end of August I received this response from him: "All in production. How's the team looking?" Checked with him multiple times again in mid-september with no response and once again our season started without the order. Finally got an out of office response at the end of September: "Thank you for reaching Menace Sport. I am currently out of the Country until Sunday the [redacted]. I will have very limited access to emails. Rest assured, the factory is still operating 22 hours per day and your items will be completed very shortly if not already. I will get back with you as soon as I return"

In January 2013 I sent [redacted] one final email saying we would need to take our business elsewhere if we did not receive a response. Finally received the following response:I hope the season has gone well. I am so sorry I have not been in touch with you. I am glad you reached out to me again. I am sure you are unaware of this but both our facilities were destroyed in storms. We are back up and running in full capacity but lost a lot of equipment and such.

I know you have done this before but a HUGE assistance to us, please re-submity the order, as I am sure with everything, I have a few different copies and want to make sure we replace what is correct. At this point, let's think of what you will need replaced for this coming season in 2013-14."

It is understandable if operations were destroyed by the hurriccane, so I agreed to wait until the end of the season for our new order. I resent him the order in April 2013 for additional blue jerseys and our replacement white jerseys as they lost the order due to the hurricane. Received this response from [redacted]: "These will be delivered in July. When does season start, Sept?" July came and went with no order. Received another response at the end of July: "Hi [redacted],

Sorry. All in progress. Already started. We will deliver prior to the season starting. Towards end of August" August came and went. We even made another payment for our additional blue jerseys we ordered on top of our replacement order (975.00).

Once again our season was slated to start in September and I once again sent communication (please note there is no phone number that is listed or will be returned for this company so all communication is via email) and received the following response on September **: "If I dont ship this week, I will ship next week." Today is September [redacted] and we still do not have our additional order or our replacement order which was slated to be sent to us in 2012!

The customer service and productivity of this company is terrible and once we receive our order we will no longer be doing business with them and we will be sure to spread the word in the hockey community to never use them.Desired Settlement: We want our order sent to us ASAP.

Business

Response:

Jerseys have been delivered. Delivery times can range from 3 to 8 weeks and due to manufacturing issues, developments etc are unpredictable. We do the best we can to get everything out the door as fast as possible but everything is always delivered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have not received my hockey pant shells. I asked when they would be delivered and got a response of either this week or next week, so we shall see if the order is completed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Shells have FINALLY been delivered. Thankfully! Go Gettysberg!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,