Upon researching the complaint, the customer was inquiring about the purchase of a Blu-Ray version of Guardians of the Galaxy Vol. 2. We received 5 emails, the first of which was received on August **, 2017. Marvel is not the distributor of this title. We responded to the customer...
on the morning of September **, 2017 directing him Walt-Disney Home Entertainment, the party that is responsible for distribution of this title.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
At this time, I have been contacted directly by Marvel Entertainment LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I never received official confirmation that the issue was resolved.
In order for the Revdex.com to...
appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Customer emailed our online support at 1:31 pm on July [redacted]. We responded to the customer's email at 4:28 pm that same day, properly canceled the customer's account, and voided the charge. Customer acknowledged receipt of our message at 4:45 pm.
Upon researching the complaint, the customer was inquiring about the purchase of a Blu-Ray version of Guardians of the Galaxy Vol. 2. We received 5 emails, the first of which was received on August **, 2017. Marvel is not the distributor of this title. We responded to the customer...
on the morning of September **, 2017 directing him Walt-Disney Home Entertainment, the party that is responsible for distribution of this title.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
At this time, I have been contacted directly by Marvel Entertainment LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I never received official confirmation that the issue was resolved.
In order for the Revdex.com to...
appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Customer emailed our online support at 1:31 pm on July [redacted]. We responded to the customer's email at 4:28 pm that same day, properly canceled the customer's account, and voided the charge. Customer acknowledged receipt of our message at 4:45 pm.