unfortunately , this customer authorized Lexus of Massapequa to check out her car and knew that there was a fee involvedwe did everything we could to help out, diagnosed the problem , the customer declined the work that need to be done and Lexus of Massapequa even went as far to give her quarts
of oil for NO CHARGE!this car has a problem because the customer never maintained it as per Lexus maintenance schedule
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have received no communication from LEXUS in weeks after this transactionOnly when I started to complain did LEXUS try to call me Today, I provided LEXUS with my credit card info, by email I do want to talk to anyone at Lexus, especially after a month. All I want is my $ Now that they have this info, let's see how long it takes for them to process my refund
*** ***
Please note that this customer is taking the dealership to Small Claims CourtTherefore, there is no reason to discuss a resolution through the Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I had no recourse but to sign for the car to be looked at when I brought it into Lexus They would not proceed without a signed authorization They NEVER diagnosed the problem They told me it would take 2-additional hours to find the problem at a cost of $per hour The problem could have been resolved in minutes by first putting oil in my car A diagnostic test did not have to be performedPutting 1/quarts of oil in my car is not acceptable This was done because I was originally told be Lexus that the car should not be driven *** put oil in the car "to get me home" I would not be intimidated by them and leave my car at a big expense to me I advised service that I did oil changes at another station due to their high prices at Lexus and offered to show them proof If necessary, I will give you all the dates and times I left messages for the *** ***, *** ***, *** *** and the *** *** and note how many times they did not call me backI feel this was handled very unprofessional I was a loyal customer, and WANT A REFUND Thank you *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
unfortunately, this customer is not entitled to a refund because we diagnosed the problem and they denied the work to be done.we did everything to help the customereven went so far to add oil parts and labor at no charge to the customerwe told the customerthat this engine will have future problems because of the neglect of not changing the engine oil ever
[redacted] has been in contact with [redacted] and has agreed to replace (not repair) the windshield and in an effort of customer satisfaction will provide [redacted] with 4 free years of scheduled maintenance. Maintenance contract will be send over night via [redacted].
We have received and reviewed [redacted]’s (the “Customer”) complaint. Atlantic Lexus of 110 (the “Dealership”) would like to inform you that we had immediately corresponded with the Customer. Yesterday (September **, 2017), the Customer dropped off the vehicle at the Dealership and was...
provided a Loaner Car. Though the Dealership is not obligated, the Dealership has will and is performing the Body Work and supplying a Windshield to the Customer in Good Faith. Robert J. T** Legal Assistant General Counsel’s Office Atlantic Lexus of 110
We have received and reviewed [redacted] (the “Customer”) complaint and we concluded that Atlantic Lexus of 110 (the “Dealership”) has done no wrong. The Dealership has tried multiple phone numbers for the customer in connection with this return of funds. The Dealership cannot process this...
refund until the Dealership receives the Customer’s Credit Card information. Please have the call the Dealership and leave the information requested to process this refund. Robert J. T** Legal Assistant General Counsel’s Office Atlantic Lexus of 110
In an effort of customer satisfaction Lexus of Massapequa will be honoring the original agreed upon price for a vehicle with more equipment. [redacted] has been notified and is scheduled to take delivery of his new vehicle on 2/**/16 6pm.
In an effort of customer satisfaction the disputed amount of $49 has been refunded to the client via check through [redacted] Tracking # [redacted] - Delivered 7/**/2015.
unfortunately , this customer authorized Lexus of Massapequa to check out her car and knew that there was a fee involvedwe did everything we could to help out, diagnosed the problem , the customer declined the work that need to be done and Lexus of Massapequa even went as far to give her quarts
of oil for NO CHARGE!this car has a problem because the customer never maintained it as per Lexus maintenance schedule
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have received no communication from LEXUS in weeks after this transactionOnly when I started to complain did LEXUS try to call me Today, I provided LEXUS with my credit card info, by email I do want to talk to anyone at Lexus, especially after a month. All I want is my $ Now that they have this info, let's see how long it takes for them to process my refund
*** ***
Please note that this customer is taking the dealership to Small Claims CourtTherefore, there is no reason to discuss a resolution through the Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I had no recourse but to sign for the car to be looked at when I brought it into Lexus They would not proceed without a signed authorization They NEVER diagnosed the problem They told me it would take 2-additional hours to find the problem at a cost of $per hour The problem could have been resolved in minutes by first putting oil in my car A diagnostic test did not have to be performedPutting 1/quarts of oil in my car is not acceptable This was done because I was originally told be Lexus that the car should not be driven *** put oil in the car "to get me home" I would not be intimidated by them and leave my car at a big expense to me I advised service that I did oil changes at another station due to their high prices at Lexus and offered to show them proof If necessary, I will give you all the dates and times I left messages for the *** ***, *** ***, *** *** and the *** *** and note how many times they did not call me backI feel this was handled very unprofessional I was a loyal customer, and WANT A REFUND Thank you *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
unfortunately, this customer is not entitled to a refund because we diagnosed the problem and they denied the work to be done.we did everything to help the customereven went so far to add oil parts and labor at no charge to the customerwe told the customerthat this engine will have future problems because of the neglect of not changing the engine oil ever
[redacted] has been in contact with [redacted] and has agreed to replace (not repair) the windshield and in an effort of customer satisfaction will provide [redacted] with 4 free years of scheduled maintenance. Maintenance contract will be send over night via [redacted].
Atlantic Lexus of 110 in Farmingdale as an effort of customer satisfaction will provide Roy Forbes a check for $889 within 10 days.
We have received and reviewed [redacted]’s (the “Customer”) complaint. Atlantic Lexus of 110 (the “Dealership”) would like to inform you that we had immediately corresponded with the Customer. Yesterday (September **, 2017), the Customer dropped off the vehicle at the Dealership and was...
provided a Loaner Car. Though the Dealership is not obligated, the Dealership has will and is performing the Body Work and supplying a Windshield to the Customer in Good Faith. Robert J. T** Legal Assistant General Counsel’s Office Atlantic Lexus of 110
Lexus of Massapequa has been in contact with the client and has refunded the deposit and over nighting the clients personal information as requested.
We have received and reviewed [redacted] (the “Customer”) complaint and we concluded that Atlantic Lexus of 110 (the “Dealership”) has done no wrong. The Dealership has tried multiple phone numbers for the customer in connection with this return of funds. The Dealership cannot process this...
refund until the Dealership receives the Customer’s Credit Card information. Please have the call the Dealership and leave the information requested to process this refund. Robert J. T** Legal Assistant General Counsel’s Office Atlantic Lexus of 110
In an effort of customer satisfaction Lexus of Massapequa will be honoring the original agreed upon price for a vehicle with more equipment. [redacted] has been notified and is scheduled to take delivery of his new vehicle on 2/**/16 6pm.
In an effort of customer satisfaction the disputed amount of $49 has been refunded to the client via check through [redacted] Tracking # [redacted] - Delivered 7/**/2015.