Mendia Contracting Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me though as of this date January 14, no funds have been received I consider this complaint unresolved until all funds have been received Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am glad that this is finally resolved, even though, their response make it seem like that my complaint was about the payment My complaint was about their resistance to close my account I just want to make sure that is understood out of this complaint Regards, [redacted]

Good Morning,We have cancelled the DSL services in question and waived any penalties as per the clients requestAccount is closed and no further action is required.Thanks!Christina L [redacted] Primus Business Services, Escalations

Hello, Our Network Security /Fraud Specialists previously investigated Ms***’s concerns and provided the following information: On February 26th, Primus noticed suspicious calling activity and suspended your long distance capability, we notified your office and advised you of this activity You advised our fraud team you had secured your phone equipment Then again on March 3, there was further fraudulent activity Primus again shut down your long distance capability and contacted your office Again you advised Primus Canada you had secured your phone equipment The hack was the result of weak passwords set on your voice mail system, the hackers where able to call your office and call forward your phone lines internationally because of the weak password you had in place Password security is your responsibility Your office is responsible for toll Our terms and conditions are very clearWith respect to fraudulent use of service clause Theft of Service You agree to notify Lingo immediately, in writing, by electronic mail or by calling Lingo Customer Care, if the Device is stolen or if you become aware at any time that your Service is being stolen or used fraudulentlyWhen you call or write, you must provide your account number and a detailed description of the circumstances of the Device theft or fraudulent use of ServiceFailure to do so promptly after discovery of the improper use may result in the termination of your Service and additional charges to youYou will be liable for all use of the Service if your Device is stolen from you and any and all stolen Service or fraudulent use of the ServiceNotwithstanding anything herein to the contrary, credits will not be issued for charges resulting from fraud that arises out of third parties hacking into your Equipment, other equipment used by you, or the InternetThis includes, but is not limited to, modem hijacking, wireless hijacking, or other fraud arising out of a failure of your internal or corporate proceduresLingo will not issue credit for invoiced charges for fraudulent use resulting from your negligent or willful acts or those of an authorized user of your Service Please note: Primus network security is an internal department within Primus In this capacity, we monitor our network solely for the protection of Primus Network security has no obligation to provide security to our clients It is only as a courtesy that we may identify and communicate unusual call volumes, tolls, and traffic to our client Primus is not obligated by contract or any other means to provide fraud protection training or services to clients related to phone equipment Primus is also not obligated by contract or other means to determine clients call pattern and ensure communication when said call pattern changes, again as a courtesy that we will communicate this information to our clients We give you confirmation that the disputed charges are the responsibility of the customer and will therefore not be credited by Primus Thank you Cindy R [redacted] Primus Network security ###-###-####

Hello, We wish to confirm [redacted] ***'s account is closed, it was cancelled on June 16th 2015, and we waived the balance owing in the amount of $ A message was left with [redacted] with our contact telephone number should he wish to discuss this matter further We consider this matter resolved Sincerely, Natalie M [redacted] Executive Response Representative ###-###-####

Hello, The charges on the last two invoices are finance (late) fees Our position in this matter remains Sincerely, Don P [redacted] Executive Response Representative Lingo Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Lingo provide the the bill is not accurate, Because I didn't use there services in month of April 2016.The bill shows April 1st,2nd,3rd and 4th, but those date Lingo was out of Service, Even there headquarter no does not workif lingo has no service at all, how am I used there service.Therefore this bill is not accurate, without any Notice they were out of service, and lingo jeopardize my and my family life, and I believe, Lingo fail to do there fiduciary duty with the customerSince than I am not using there services, and I used different company service, and Lingo cannot charge me for April service, And I believe, if we discovery all this years my bill, definitely will find lots of over charge lingo charge me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Why were May and June invoices added when the account was canceled in March????I returned the equipment to you with the shipping label you supplied me with.Again, my position stands and this has also been referred to the Attorney General of VA
Regards,
*** *** ***

Hello,
*** *** sent us an email earlier today in which she requested confirmation that her account was cancelled and that she would not be responsible for a $reactivation fee
As you can see in the copied email correspondence below, *** *** confirmed that she made a final
payment was made today as a final settlement on the account
We again give you confirmation that the account is closed and will not be reactivated
*** ***'s payment will completely close the account
Sincerely,
Don P***
Executive Response Representative
Lingo Inc
•Oct 2015 2:48PM ***
as per cust emailupdate AR for PP
From: *** *** [mailto:***@***.com]
Sent: Thursday, October 22, 2:PM
To: John V***
Subject: Re: Primus Account # ***
John,
A final payment of $has been made online,payable to Primus today, on 10/22/This payment will settle any outstanding obligation and does not give rights to current and/or future service reinstatement.
Again,
I do not want to re-activate this account and it should be permanently closedPhone number ###-###-#### is disconnected and no longer exists.
Thank you
•Oct 2015 1:40PM ***
recieved email response from cust sent email response back from cust
From: John V***
Sent: Thursday, October 22, 1:PM
To: '*** ***'
Subject: RE: Primus Account # ***
Hi *** ***
I would like to confirmed that yourPrimus account is already cancelled since Sept 28th and just to clarify you will only be charge $Reactivation if you request to reinstate your service with us and since you clearly stated that you don't want to reactivate the service, this is to cofirm that we will not charge you for the $reactivation fee. I have attached payment authorization forms so you can settle the payment for the final bill of $Thank you!
Best Regards,
John
John *** V***
Primus/Lingo Payment Cente r
###-###-####
Email address: ***@ptgi.com
From: *** *** [mailto:***@***.com]
Sent: Thursday, October 22, 1:PM
To: John V***
Subject: Re: Primus Account # ***
John,
I would like to inform you thatI reported this problem with Revdex.com and your company will receive my complaint. I am willing to further and talk to media about this if nobody addresses my account soon

Hello,We wish to confirm we will process a refund in the amount of $ to cover the payments processed in December ($ 36.93) and January ($ 13.19) to the customer's credit card. Since the customer's account was closed before the new provider sent a port request, the telephone
number is no longer available.We extended our apologies for the inconvenience created as a result of this matter.Sincerely,Natalie M***Executive Response Representative

Hello,
Mr*** contacted our Customer Service on April 28th to dispute the billing. He was claiming that the service was down the first week of April and consequently, he was requesting a credit for the total amount of the invoice
As it was explained by our Customer Service Associate,
we have confirmed that there are several long duration calls made the first week of April and that as a result, we could not justify a credit for the full amount. Mr*** was offered a courtesy credit of $10.00, which he declined
We have attached the invoice displaying the calls made during the first week of April. In order to resolve this complaint and demonstrate good faith, Lingo will be happy to apply the $credit as a goodwill gesture (if Mr*** accepts), however based on the aforementioned information, no further credits are warranted
Sincerely,
Don P***
Executive Response Representative
Primus Canada

Hello,
We have reviewed Mr***’s comments and hereby provide the following information:
Lingo cannot bill calls that do not take place. In order for a call to appear on the invoice, a connection has to be made. Mr*** alleges that his service was not working in early April, however there is no documentation on his account to indicate that he called us to report a problem.
In order to resolve this issue, Lingo previously offered a goodwill credit of $10.00. Unfortunately, Mr*** declined this offer
Mr*** indicated that he is now using another company and claims he is not responsible for the April billing. We have confirmed that his account is still active and consequently, Mr*** will be responsible for all charges up to the effective date of cancellation of the account. We hereby refer you to our Terms and Conditions, where it states that:
All cancellations will be effective on the date that you call Lingo’s Account Management Department and cancel with an Account Management RepresentativeLingo’s Account Management Department can be reached at the toll-free number listed on the first page of your invoice and is open from Monday to Friday between a.mand p.mEST, and Saturday and Sunday between a.mand p.mESTCancellation requests by mail, e-mail, fax, equipment return, or any other form of non-telephonic communication requests will not be acceptedCancellations will be effective on the date that you cancel your service with a Lingo Representative and receive a cancellation confirmation numberLingo does not accept cancellations scheduled for a future dateThe disconnection of the Service can take up to three (3) business days from the time of the cancellation, and the Customer will be responsible for paying and the Customer’s credit card will be billed for service usage in any part of that period that follows the end of the initial thirty (30) day (MONEY BACK GUARANTEE) period
Sincerely,
Don P***
Executive Response Representative
Lingo Inc

Hello,
We give you confirmation that a refund of $was requested today and will be processed shortly
We also confirm that the account is now closed and no further bills will be sent
We trust that this satisfactorily resolves this complaint
Lingo considers this matter
resolved
Sincerely,
Don P***
Executive Response Representative
Lingo Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me though as of this date January 14, 2016 no funds have been received.   I consider this complaint unresolved until all funds have been received. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I am glad that this is finally resolved, even though, their response make it seem like that my complaint was about the payment.  My complaint was about their resistance to close my account.  I just want to make sure that is understood out of this complaint. 
Regards,
[redacted]

Hello,
 
Our Network Security /Fraud Specialists previously investigated Ms. [redacted]’s concerns and provided the following information:
 
On February 26th, 2015 Primus noticed suspicious calling activity and suspended your long distance capability, we notified your office and advised you...

of this activity.  You advised our fraud team you had secured your phone equipment.  Then again on March 3, there was further fraudulent activity Primus again shut down your long distance capability and contacted your office.  Again you advised Primus Canada you had secured your phone equipment.
 
The hack was the result of weak passwords set on your voice mail system, the hackers where able to call your office and call forward your phone lines internationally because of the weak password you had in place.    Password security is your responsibility.    Your office is responsible for toll.   
 
Our terms and conditions are very clear. With respect to fraudulent use of service clause
 
Theft of Service You agree to notify Lingo immediately, in writing, by electronic mail or by calling Lingo Customer Care, if the Device is stolen or if you become aware at any time that your Service is being stolen or used fraudulently. When you call or write, you must provide your account number and a detailed description of the circumstances of the Device theft or fraudulent use of Service. Failure to do so promptly after discovery of the improper use may result in the termination of your Service and additional charges to you. You will be liable for all use of the Service if your Device is stolen from you and any and all stolen Service or fraudulent use of the Service. Notwithstanding anything herein to the contrary, credits will not be issued for charges resulting from fraud that arises out of third parties hacking into your Equipment, other equipment used by you, or the Internet. This includes, but is not limited to, modem hijacking, wireless hijacking, or other fraud arising out of a failure of your internal or corporate procedures. Lingo will not issue credit for invoiced charges for fraudulent use resulting from your negligent or willful acts or those of an authorized user of your Service.
  
Please note:  Primus network security is an internal department within Primus.  In this capacity, we monitor our network solely for the protection of Primus.   Network security has no obligation to provide security to our clients.  It is only as a courtesy that we may identify and communicate unusual call volumes, tolls, and traffic to our client.  Primus is not obligated by contract or any other means to provide fraud protection training or services to clients related to phone equipment.  Primus is also not obligated by contract or other means to determine clients call pattern and ensure communication when said call pattern changes, again as a courtesy that we will communicate this information to our clients.
 
We give you confirmation that the disputed charges are the responsibility of the customer and will therefore not be credited by Primus.
  
Thank you
Cindy R[redacted]
Primus
Network security
###-###-####

Hello,
The charges on the last two invoices are finance (late) fees.
Our position in this matter remains.
Sincerely,
Don P[redacted]
Executive Response Representative
Lingo Inc.

[To assist us in bringing this matter to a close, you must...

give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:This company has been contacting me with more tickets as these are they're cheap attempts to make it look like they're doing something to fix the problems they constantly give.  I had sent the modem and material back and they did not cancel my business account until they received it instead of when they cancelled my internet connection, which was 2 weeks ago.  I have received a bill in the mail for $130 and the woman below who's dealing with the compliant has said they're are going to send a final bill (what the hell are they talking about).  I'm reading to sue this company if I get billed for anything at this point.  I have lost university tenants and now they're harassing and making me pay for servies I yet again, didn't receive.  I'm not sure if there is a regulator in this industry but I would suggest closing this shame company down before they victimize anymore hard working middle class people.  I do not wish to personally close this company by a lawsuit, I will let them decide their next move.  I will sue them to the stone age, exactly where they belong.ClownsRegards,
[redacted]

Good Morning,We have cancelled  the DSL services in question and waived any penalties as per the clients request. Account is closed and no further action is required.Thanks!Christina L[redacted]Primus Business Services, Escalations