Mendoza Marble and Granite

Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because:Mendoza Marble and Granite will not proceed unless they are paid in advance of completion of the project I have offered to pay an extra $for the installers to return and complete the job REJECTED BY MENDOZA I have offered final payment at project completion via certified check REJECTED BY MENDOZA I have offered a proof of funds statement from my bank REJECTED BY MENDOZAI fully intend to have my countertops installed and will pay for same REJECTED BY MENDOZA I would like Mendoza to sell me the remaining stone, previously cut for my countertop and virtually useless to them, except as a remnantI will have it installed by another company qualified to do soThe price of the stone and the cost of installation by another company will be deducted from the remaining $on the contract, and paid to Mendoza If Mendoza rejects this offer, but still refuses to complete the job unless they are paid in full "up front" it will be clear to any reasonable person that their "my way or the highway" approach is neither good customer service nor good business practice.Thank you Regards, [redacted]

We have been very professional with Ms [redacted] ever since we first started working on her project on June 22, 2015, which exceeds the turn-around of 7-business daysWe have been extremely helpful and understanding with all issues that arose from Ms [redacted] ’ projectWe have gone over the signed contract with [redacted] that states final payments are due at the time of installation, not the DATE of installationTherefore, the time of the installation was scheduled and payments were requestedAlthough this is true, we originally did make exceptions to our contract including us agreeing to install before Ms [redacted] paid in full but then many issues started to ariseIn reference to the comment made about our installation crew, our crew is always prepared with all the proper tools needed to address any minor cabinet issue, but Ms [redacted] refused for that to occurShe demanded that our crew stopped the installation so her contractor could return to fix the minor cabinet issuesMs [redacted] was never told that the cabinets were in perfect condition to install by any Mendoza employeeMendoza has installed over thousand countertops and has yet to see cabinets in perfect conditionMoreover, after numerous conversations over the phone, Ms [redacted] made two statements that have resulted in Mendoza refusing to bend any more rules for herShe first threaten to not pay if she did not like the final installation via a phone conversation, and a couple of days after that, emailed us threatening to find another company to finish her installation after pressing chargesMendoza is eager to finish this project for Ms [redacted] , and will complete the installation as soon as Ms [redacted] pays in full as it is stated in our contract that she has signedMendoza is a family-owned Spanish-American company that has grown to be a very well-known company in North JerseyAfter being very professional with Ms [redacted] , and only expected to receive the same level of professionalism from Ms [redacted] Surprisingly enough, Ms [redacted] did not act the same way, and insulted Mendoza when she sent a Spanish translation to one of her emails, as if we did not comprehend English Supporting documents have been attached

Mendoza Marble and Granite will stand by all previous comments madeReiterating and responding to rejection;All of our customers pay up front, prior to installationWe have installed more than 2/of Ms*** ***'s project and have not received anything payment for installationWe have been extremely flexible with Ms*** ***We are at full disagreement with this claimMendoza's installation crew was told to leave the job site by Ms*** ***They were fully equipped to finish the installationWe stand by our comment that Ms*** *** was never told that her cabinets were in perfect conditionAlthough, Mr*** *** did mentioned that Mendoza's installation crew is equipped to fix any minor cabinet issue. We are entitled to request full payment of Ms*** ***'s project, especially since we have already installed 2/of itAs per our attorney, we are not violating any laws. We are unsure of why Ms*** *** has put in so much effort to write this complaintWe are a great company that holds a strong customer service reputationMajority of her project has already been installedThis complaint and numerous other complaints (stated in our last response) gives the impression that Ms*** *** does no plan to payThis is the main reason why Mendoza will stand strong by their contract terms

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because:Mendoza Marble and Granite will not proceed unless they are paid in advance of completion of the project.  I have offered to pay an extra $250 for the installers to return and complete the job.  REJECTED BY MENDOZA.  I have offered final payment at project completion via certified check.  REJECTED BY MENDOZA.  I have offered a proof of funds statement from my bank.  REJECTED BY MENDOZA. I fully intend to have my countertops installed and will pay for same.  REJECTED BY MENDOZA.  I would like Mendoza to sell me the remaining stone, previously cut for my countertop and virtually useless to them, except as a remnant. I will have it installed by another company qualified to do so. The price of the stone and the cost of installation by another company will be deducted from the remaining $2000. on the contract, and paid to Mendoza.  If Mendoza rejects this offer, but still refuses to complete the job unless they are paid in full "up front" it will be clear to any reasonable person that their "my way or the highway" approach is neither good customer service nor good business practice.Thank you.
Regards,
[redacted]

We have been very professional with Ms. [redacted] ever since we first started working on her project on June 22, 2015, which exceeds the normal turn-around of 7-10 business days. We have been extremely helpful and understanding with all issues that arose from Ms. [redacted]’ project. We have gone...

over the signed contract with [redacted] that states final payments are due at the time of installation, not the DATE of installation. Therefore, the time of the installation was scheduled and payments were requested. Although this is true, we originally did make exceptions to our contract including us agreeing to install before Ms. [redacted] paid in full but then many issues started to arise. In reference to the comment made about our installation crew, our crew is always prepared with all the proper tools needed to address any minor cabinet issue, but Ms. [redacted] refused for that to occur. She demanded that our crew stopped the installation so her contractor could return to fix the minor cabinet issues. Ms. [redacted] was never told that the cabinets were in perfect condition to install by any Mendoza employee. Mendoza has installed over 40 thousand countertops and has yet to see cabinets in perfect condition. Moreover, after numerous conversations over the phone, Ms. [redacted] made two statements that have resulted in Mendoza refusing to bend any more rules for her. She first threaten to not pay if she did not like the final installation via a phone conversation, and a couple of days after that, emailed us threatening to find another company to finish her installation after pressing charges. Mendoza is eager to finish this project for Ms. [redacted], and will complete the installation as soon as Ms. [redacted] pays in full as it is stated in our contract that she has signed. Mendoza is a family-owned Spanish-American company that has grown to be a very well-known company in North Jersey. After being very professional with Ms. [redacted], and only expected to receive the same level of professionalism from Ms. [redacted]. Surprisingly enough, Ms. [redacted] did not act the same way, and insulted Mendoza when she sent a Spanish translation to one of her emails, as if we did not comprehend English.  Supporting documents have been attached.

Review: The company is demanding the final payment in full, prior to the completion of the job. I paid the first installment of $2k on 6/22/15. The installation was set for 8/26/15. The 2 month delay was my fault because of the contractor that did a poor job on my cabinets. I asked for a second template because cabinets were moved. The owner did the template and told me that the cabinets were ready for the install and that any problems could be handled by the installers.I was not charged for the return, even though it is stated in the contract.The installers partially installed all but approx.13 sq.ft. because a base cabinet was not level and they could not fix it because they did not bring the proper tools. Rather than go back to get the tools, they aborted the install. I was told that that I would be charged $250 for the final install, which I initially refused to pay because the owner assured me that the installers could handle and complete the job. I changed my mind because the company had been very easy to work with up to that point, even though the owner had assured me that the cabinets were fine and that any issues would be handled by his crew. The $250 fee was then waived by the company. It was then that they demanded full payment up front in violation of the contract. I countered with payment of the remaining $2K+$250+$75 for a sink in a certified check at the time of installation. I even offered a proof of funds statement from my bank! I told them that if they continued with the demand for up front payment, they would void and nullify our contract and I would pay them $0. I am presently very sick, a fact known by the owner's wife. It seems as though the company believes that I am so desperate to get this work done that I will agree to anything. NOT SO! What contractor is NJ demands payment in full before the job is finished, in violation of their own contract? I sent them an email outlining my position in early September. They have not responded.Desired Settlement: I WANT THE COMPANY TO ACCEPT FINAL PAYMENT PER OUR CONTRACT.

The company did not request payment in full when the workers initially came to install the granite BECAUSE THE JOB WASN'T FINISHED. The workers stated that THEY could not complete the job. It was the installers decision to leave, not mine. If they did not have the proper tools, they should have retrieved them from their shop and returned. I want the company to accept final payment per our contract. I do not understand why they believe that they can impose additional requirements after the contract is signed and accepted by both parties. I think that this outcome is in the best interest of both parties.

REALLY, WHAT CONTRACTOR EXPECTS FINAL PAYMENT IN ADVANCE OF THE COMPLETION OF THE JOB?

Business

Response:

We have been very professional with Ms. [redacted] ever since we first started working on her project on June 22, 2015, which exceeds the normal turn-around of 7-10 business days. We have been extremely helpful and understanding with all issues that arose from Ms. [redacted]’ project. We have gone over the signed contract with [redacted] that states final payments are due at the time of installation, not the DATE of installation. Therefore, the time of the installation was scheduled and payments were requested. Although this is true, we originally did make exceptions to our contract including us agreeing to install before Ms. [redacted] paid in full but then many issues started to arise. In reference to the comment made about our installation crew, our crew is always prepared with all the proper tools needed to address any minor cabinet issue, but Ms. [redacted] refused for that to occur. She demanded that our crew stopped the installation so her contractor could return to fix the minor cabinet issues. Ms. [redacted] was never told that the cabinets were in perfect condition to install by any Mendoza employee. Mendoza has installed over 40 thousand countertops and has yet to see cabinets in perfect condition. Moreover, after numerous conversations over the phone, Ms. [redacted] made two statements that have resulted in Mendoza refusing to bend any more rules for her. She first threaten to not pay if she did not like the final installation via a phone conversation, and a couple of days after that, emailed us threatening to find another company to finish her installation after pressing charges. Mendoza is eager to finish this project for Ms. [redacted], and will complete the installation as soon as Ms. [redacted] pays in full as it is stated in our contract that she has signed. Mendoza is a family-owned Spanish-American company that has grown to be a very well-known company in North Jersey. After being very professional with Ms. [redacted], and only expected to receive the same level of professionalism from Ms. [redacted]. Surprisingly enough, Ms. [redacted] did not act the same way, and insulted Mendoza when she sent a Spanish translation to one of her emails, as if we did not comprehend English. Supporting documents have been attached.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

Mendoza Marble and Granite will stand by all previous comments made. Reiterating and responding to rejection;1. All of our customers pay up front, prior to installation. We have installed more than 2/3 of Ms. [redacted]'s project and have not received anything payment for installation. We have been extremely flexible with Ms. [redacted].2. We are at full disagreement with this claim. Mendoza's installation crew was told to leave the job site by Ms. [redacted]. They were fully equipped to finish the installation.3. We stand by our comment that Ms. [redacted] was never told that her cabinets were in perfect condition. Although, Mr. [redacted] did mentioned that Mendoza's installation crew is equipped to fix any minor cabinet issue. 4. We are entitled to request full payment of Ms. [redacted]'s project, especially since we have already installed 2/3 of it. As per our attorney, we are not violating any laws. We are unsure of why Ms. [redacted] has put in so much effort to write this complaint. We are a great company that holds a strong customer service reputation. Majority of her project has already been installed. This complaint and numerous other complaints (stated in our last response) gives the impression that Ms. [redacted] does no plan to pay. This is the main reason why Mendoza will stand strong by their contract terms.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: [redacted]I am rejecting this response because:Mendoza Marble and Granite will not proceed unless they are paid in advance of completion of the project. I have offered to pay an extra $250 for the installers to return and complete the job. REJECTED BY MENDOZA. I have offered final payment at project completion via certified check. REJECTED BY MENDOZA. I have offered a proof of funds statement from my bank. REJECTED BY MENDOZA. I fully intend to have my countertops installed and will pay for same. REJECTED BY MENDOZA. I would like Mendoza to sell me the remaining stone, previously cut for my countertop and virtually useless to them, except as a remnant. I will have it installed by another company qualified to do so. The price of the stone and the cost of installation by another company will be deducted from the remaining $2000. on the contract, and paid to Mendoza. If Mendoza rejects this offer, but still refuses to complete the job unless they are paid in full "up front" it will be clear to any reasonable person that their "my way or the highway" approach is neither good customer service nor good business practice.Thank you.

Regards,