Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I can be contacted for resolution via post at: [redacted]Bremerton, WA98310 Sincerely,
[redacted]
We'd like to apologize for the gift card misunderstanding. As of November 2014 we were the new owners of the Men's Club Barber Shop in Silverdale. During the purchase process gift cards was not mentioned therefore we as new owners had no knowledge that the prior owners sold gift...
cards. We had no way to check if the card if it was still valid besides Mr. [redacted] word and could not contact the previous owners. We are willing to honor and accept Mr. [redacted] refund request of: $19.50 (service), and $20.50 (gift card balance) via check. Mr. [redacted] is welcome to come by the shop to pick up the check or he can request it to be mailed. For consolation we want to give him our gift card ($50.00) free of charge. We appreciate Mr. [redacted] stepping forward on his complaint which brings up our awareness and enables us to serve all clients better. We believe we are here in our business because of the clients. If not for the clients, we cannot be here. We are very thankful for our clients that come to our shop and Mr. [redacted] is one of them. We thank you very much Mr. [redacted] and Revdex.com from the bottom of our hearts. Again, we humbly apologize for the misunderstanding and how it was conducted. P.S. We are late in responding to this complaint due to we did not check the mail box. Once we discovered the complaint, we immediately responded. Sincerely, Esther & Gene P[redacted] Men's Club Barber Shop Silverdale Owners
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I can be contacted for resolution via post at: [redacted]Bremerton, WA98310 Sincerely,
[redacted]
We'd like to apologize for the gift card misunderstanding. As of November 2014 we were the new owners of the Men's Club Barber Shop in Silverdale. During the purchase process gift cards was not mentioned therefore we as new owners had no knowledge that the prior owners sold gift...
cards. We had no way to check if the card if it was still valid besides Mr. [redacted] word and could not contact the previous owners. We are willing to honor and accept Mr. [redacted] refund request of: $19.50 (service), and $20.50 (gift card balance) via check. Mr. [redacted] is welcome to come by the shop to pick up the check or he can request it to be mailed. For consolation we want to give him our gift card ($50.00) free of charge. We appreciate Mr. [redacted] stepping forward on his complaint which brings up our awareness and enables us to serve all clients better. We believe we are here in our business because of the clients. If not for the clients, we cannot be here. We are very thankful for our clients that come to our shop and Mr. [redacted] is one of them. We thank you very much Mr. [redacted] and Revdex.com from the bottom of our hearts. Again, we humbly apologize for the misunderstanding and how it was conducted. P.S. We are late in responding to this complaint due to we did not check the mail box. Once we discovered the complaint, we immediately responded. Sincerely, Esther & Gene P[redacted] Men's Club Barber Shop Silverdale Owners