Men's Health Boston

We have spoken with this former patient many times and he has refused to pay his contracted amount owed after his insurance company paid. We offered him discounts and payment plans, but he refused to engage in any of the extraordinary compromises we offered. By insurance company contract, we can't...

legally offer him any further discounts. He acknowledges he received notices from his insurance company after each visit to his owed amount, but never attempted to pay any balance. He was called at work because that was his primary contact number he placed on his intake paperwork and once he asked us not to call him there, we ceased immediately. Multiple employees have spent hours discussing his bill and options. In fact, he is employed by a local hospital in their insurance billing department and fully understands the workings of his policy. He also has posted very ugly, untrue, and disrespectful posts on review websites about our office. Simply put, he thinks he should not be held responsible for co-pays on his insurance plan and believes taking drastic measures will somehow absolve his debt. We contacted him recently and he continued to argue, even when we reduced his owed amount by 90%. He is being an abrasive and difficult person to deal with and is no longer welcome to our practice. His supervisors at the hospital, which we are a part of, have been notified of his extreme behavior and unwillingness to follow his contracted insurance plan's guidelines.