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Men's Trendz Barber Shop

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Men's Trendz Barber Shop Reviews (1)

In response to the Revdex.com complaint filed against us in regards to a client serviced through a [redacted]purchase.The client purchased a [redacted] deal advertised as one Keratin Treatment. All Dolled Up uses [redacted] straighten system, a professional...

straightening system from [redacted]. [redacted] is an excellent product our salon has had nothing but successful results and reviews with. Most cempanies and products no-longer call their straightening systems 'keratin treatments' because of the negative association with the previously used ingredient formaldehyde. [redacted] straightening system does not contain formaldehyde but does include Hydrolyzed Keratin in a section of the treatment. The client called a day prior to her appointment with concerns about the treatment. We informed her that we had not received any complaints with this treatment, that we were confident in the products we use and that her stylist would provide a consultation and upon further review of the state of her hair decide if the treatment was right for the client. On the day of the client's appointment for her treatment with our stylist, she received a consultation that determined that the clients color treated hair was fit to receive the straightening treatment and it could help smooth the damage. The product was applied following all instructions thoroughly and the client left happy with silky smooth hair. The client paid and tipped the stylist without hesitation. The initial appointment was Friday November 7, 2014. Wednesday November 11, 2014, the client called All Dolled Up and left a voicemail regarding concern for the state of her hair. We called the client back and reviewed what had happened and what had been done to the client's hair within the last few days. The client stated she washed her hair after 3 days and conditioned. When asked what shampoo and conditioner was used she could only tell us that it was 'good'stuff. As professionals we give our clients specific instructions after each treatment to not pull their hair back, bobby pin or wash or condition their hair for 48 hours and to only use sulfate free shampoo and conditioner. She said her hair was 'brittle' and 'crunchy' and 'damaged'. We offered for her to come in so we could assess the problem and so called 'damage' and give her a deep conditioning treatment. The client stated that she lived over an hour away and it would be too far, that she would go to another salon for a conditioning treatment. On Thursday November 13, 2014 All Dolled Up received a message from the client. We called the client back to try to resolve the problem and again offered a deep conditioning treatment. The client told us she had visited her stylist the night before and was told her hair was severely damaged and received a conditioning treatment at the other salon. The client had asked about a refund and per All Dolled Up's agreement with [redacted], all refunds had to be dealt with through [redacted]. We directed the client to contact [redacted] for her refund and again offered for the client to come to the salon and receive a deep conditioning treatment. The client stated that she may be able to come in but she wasn't sure. The client also stated that we were falsely advertising our - keratin treatment. As stated before [redacted] straightening system is a straightening system which does contain hydrolyzed keratin within the steps. The client called back again to inform us she had received the refund and that she would not be returning to the salon. All Dolled Up also received a negative review about our Straightening System on Social media shortly thereafter from the client's account stating that we had false advertising and ruined her hair. At this point, All Dolled Up fées that we are not responsible for what has happened to the clients' hair because we were unable to view the State of the hair before she visited with another salon. We were not able to confirm the products the client used on her hair after she left our salon. All Dolled Up offered various times for the client to come in for a further assessment of the client's hair and any treatment that would be necessary. The client refused our services and went elsewhere to receive treatments including products which resulted in out of pocket expenses on her part. All Dolled Up could and would have supplied anything necessary, upon assessing the client's hair to resolve whatever issue she had with the treatment All Dolled Up has always gone above and beyond f3.ro!!r clients, their happiness and their satisfaction with our services. Again, All Dolled Up does not feel that we are responsible for any further costs the client has incurred because we were not able to validate any of the claims of damaged hair nor can we be responsible for any product that were used once she left our salon.

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Address: 1144 Street Rd, Southampton, Pennsylvania, United States, 18966

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