Mental Health Association of South Central Kansas

Mr [redacted] purchased a recliner on September 14, that was delivered on September 30, On January 27, 2015, the customer requested service for leaning The technician tightened the recliner on February 5, On March 3, the customer requested service for his recliner On March 25, the technician found that parts were needed to restore the frame and mechanism Parts are in process of shipment to the technician We apologize for the inconvenience and have offered the customer an additional six-month extension on his manufacturer’s warranty Mr [redacted] accepted the offerPlease do not hesitate to contact me at ###-###-####, extension ***, or [redacted] should you have any questions or concernsSincerely, [redacted] Director of Customer Service

Please accept this letter as a response to the claim filed by Barbara *** Ms [redacted] purchased furniture on November 11, that was delivered in December The finance offer required a deposit Ms [redacted] used her [redacted] account to finance the depositLevin apologizes for any confusion on the finance plan Levin had left a message on April 9, 2015, advising of a new plan extension for the inconvenience Unfortunately the message was not received Levin was able to reach Ms [redacted] on April 23, 2015, and advised that we have given an extension on the financed depositMs [redacted] was satisfied with the resolutionPlease do not hesitate to contact me at ###-###-####, extension ***, or [redacted] should you have any questions or concernsSincerely, [redacted] Director of Customer Service

May 3, Re: Case ID #*** *** *** Dear *** ***, Please accept this letter as a response to the claim filed by *** ***. *** and *** *** purchased two chairs on April 11, 2015. Levin has contacted *** *** on April 28, 2015,
regarding the order arrival status and apologized for the shipping delay The store manager will be monitoring the arrival and will provide Mrand *** *** with updates and a discount for the delay after the order is delivered Please do not hesitate to contact me at 8*** *** *** ** *** should you have any questions or concerns Sincerely, *** *** Director of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. ***,Problem resolved We have our furniture and the manager promised a discount He said that they were having problem with strikes, etc., but he thought we received our furniture in a decent amount of time I know that you probably don’t care, but I just want to make clear that the delay wasn’t the problem, as much as communication with their customers, and being told different things and downright lies Dishonesty was the problem.I appreciate you keeping this open until it was fully resolved.Thank you
Regards,
*** ***

Please accept this letter as a response to the claim filed by Barbara [redacted].  Ms. [redacted] purchased furniture on November 11, 2014 that was delivered in December 2014. The finance offer required a deposit.  Ms. [redacted] used her [redacted] account to finance the deposit. Levin apologizes for any...

confusion on the finance plan.  Levin had left a message on April 9, 2015, advising of a new plan extension for the inconvenience.  Unfortunately the message was not received.  Levin was able to reach Ms. [redacted] on April 23, 2015, and advised that we have given an extension on the financed deposit. Ms. [redacted] was satisfied with the resolution. Please do not hesitate to contact me at ###-###-####, extension [redacted], or [redacted] should you have any questions or concerns. Sincerely, [redacted] Director of Customer Service

Mr. [redacted] purchased a recliner on September 14, 2014 that was delivered on September 30, 2015. On January 27, 2015, the customer requested service for leaning.  The technician tightened the recliner on February 5, 2015. On March 3, 3015 the customer requested service for his recliner. ...

On March 25, the technician found that parts were needed to restore the frame and mechanism.  Parts are in process of shipment to the technician.  We apologize for the inconvenience and have offered the customer an additional six-month extension on his manufacturer’s warranty.  Mr. [redacted] accepted the offer. Please do not hesitate to contact me at ###-###-####, extension [redacted], or [redacted] should you have any questions or concerns. Sincerely, [redacted]   Director of Customer Service