G&L LOCKSMITHS Center Street Mentor, Ohio Ph (440) 974-Fx (440) 974-Revdex.com Euclid Ave., 4th FlCleveland, OH Complaint To whom it may concern, We have reviewed the copy of the complaint Mrs [redacted] and her son came into our shop on Wednesday (10/26/16) with a plain metal head key and a [redacted] original transponder key, stating the metal headed key would not run the vehicleThey were informed that the car would in fact not run without the transponder (chip) in the head of the keyMrs [redacted] claimed that we made the metal head key for her instead of a transponder key, but did not have a receiptTransponder keys are clearly discernable from non-transponder keys, as they generally have a bigger rubber head to accommodate the chipThe metal head key would still open the door and clients customarily have those made for 'wallet keys' in case of locking the transponder key in the carWe make it a policy to inform customers that the 'wallet key' would not start the vehicle at the time they are cutHer son later dropped of a canceled check dated ½ years ago (3/11/2015) Our return policy is daysI am attaching a picture of our return policy as posted next to our registerOn Monday (10/31/16) Mrs [redacted] 's son came into our shop accusing us of defrauding his mother and generally acting in an agitated manner once it was pointed out how long it had been since the original purchaseAs to the allegations of improper conduct and our inability in producing a duplicate transponder keyWe can in fact copy transponder keysWe are able to clone the electronic chip information onto a blank chip in one of our key blanksThe car is not required to be present for this procedureThe fact that a person is in possession of the vehicle key is sufficient proof to make a copy, just as the possession of a regular key is enough to be able to make a copy of it in any hardware store, etc., no proof of residency/ownership requiredWe are sorry Mrs [redacted] is having problems with her vehicle, but believe we have acted in a professional matter throughout this incidentOur condolences on the passing of her husbandRegards Anna H***
G&L LOCKSMITHS Center Street Mentor, Ohio Ph (440) 974-Fx (440) 974-Revdex.com Euclid Ave., 4th FlCleveland, OH Complaint To whom it may concern, We have reviewed the copy of the complaint Mrs [redacted] and her son came into our shop on Wednesday (10/26/16) with a plain metal head key and a [redacted] original transponder key, stating the metal headed key would not run the vehicleThey were informed that the car would in fact not run without the transponder (chip) in the head of the keyMrs [redacted] claimed that we made the metal head key for her instead of a transponder key, but did not have a receiptTransponder keys are clearly discernable from non-transponder keys, as they generally have a bigger rubber head to accommodate the chipThe metal head key would still open the door and clients customarily have those made for 'wallet keys' in case of locking the transponder key in the carWe make it a policy to inform customers that the 'wallet key' would not start the vehicle at the time they are cutHer son later dropped of a canceled check dated ½ years ago (3/11/2015) Our return policy is daysI am attaching a picture of our return policy as posted next to our registerOn Monday (10/31/16) Mrs [redacted] 's son came into our shop accusing us of defrauding his mother and generally acting in an agitated manner once it was pointed out how long it had been since the original purchaseAs to the allegations of improper conduct and our inability in producing a duplicate transponder keyWe can in fact copy transponder keysWe are able to clone the electronic chip information onto a blank chip in one of our key blanksThe car is not required to be present for this procedureThe fact that a person is in possession of the vehicle key is sufficient proof to make a copy, just as the possession of a regular key is enough to be able to make a copy of it in any hardware store, etc., no proof of residency/ownership requiredWe are sorry Mrs [redacted] is having problems with her vehicle, but believe we have acted in a professional matter throughout this incidentOur condolences on the passing of her husbandRegards Anna H***