Mentor Media

We received a bill for advertising services that we did not order.After just starting work at my company, I received a phone call from Mentor Media asking me to verifying the address and for authorization to send an invoice. They stated that the previous bookkeeper and the general manager had order a two-year service, received the first year free, and this invoice was for the second year. I told them that they could send me the invoice. I discussed with my general manager and he inform me that he did not ever order this service. I ignored the first invoice and when I kept receiving them I called the number listed and told them we would like to cancel the service. I was informed that the service did not need to be cancelled as it was a one-year thing. Since that time I have received many invoices and our marketing coordinator has contacted them asking if they can provide us with a contract or agreement between our company and them to which she received a very rude response. The owner of the company also attempted to contact them shortly after but received no answer. Desired SettlementWe would like to stop receiving invoices and phone calls. Business Response Our records indicate that on the four occasions that our accounts receivable department spoke with [redacted] after the invoice was sent, she assured us of a forthcoming check. At no point during those conversations was it mentioned that [redacted] had an issue with the order in question. Then, on September 9, almost 5 months after the original invoice was sent, a woman who failed to give us her name called to cancel the invoice, a request we honoured. We haven't called them, or sent them another invoice, since. [redacted]

Received an invoice for product that is not wanted - high pressured sales call claiming prior contact.Contacted by telephone on Monday, July 28, 2014. Individual claimed that our organization had a prior association with this company and that they had been advised to call before issuing an invoice for the product named as Canadian Business Index. No explanation of product - pressured sales tactics - transferred to "shipping" to issue invoice. Representative aware that I was covering in another area so used that to her advantage to push this through. Not interested in this product - not paying the invoice that was received. Desired SettlementCancel invoice. Remove contact information from their database. Do not make any further contact. Business Response Allow us to say that we have no problem with [redacted]'s decision to not acquire our service, but we do take exception to her allegation that we pressured her to take it. [redacted] Our records indicate that Ms [redacted] approved the service willingly and never complained to us directly, before or after receiving the invoice. As such, it is our assumption that Ms [redacted] simply decided she didn't want our service, and thought it easier to cancel it through the Revdex.com than through us. This is, of course, her prerogative, but we wish to assure all involved that had Ms [redacted] contacted us directly to cancel the order, we would have done so, just as we have done so on this occasion. Our invoice #[redacted] has been credited in full and we wish Ms [redacted] the best in her future endeavors.

We do NOT have an account with company for advertising, but we received a bill for $669I had received a call saying that we have an account with them for advertising market. [redacted]. Told them to send my the bill so I can see what it was. Got the invoice today and our business has NO SUCH account with Mentor Media and therefore refuse to pay for this [redacted] invoice for $669 for services that were never received. [redacted]. I ask that you remove our name from your calling list and delete this invoice in which we are not obligated to pay. You have no written/signed contract stating of our services. [redacted] Desired SettlementDelete Invoice and remove us from their calling listBusiness Response We called [redacted] to offer our services at the price indicated on our invoice, with the understanding that there was no obligation to pay the invoice if the services were refused. ([redacted] confirms to having told us to send the invoice to see what it was.) For this reason, we are at a loss to understand why [redacted] decided to cancel our service via the Revdex.com rather than contact us directly to do so. Regardless, we have canceled our invoice as per our initial agreement. [redacted]

Billing for services we never orderedWe had had issues with Mentor Media in the past, they always send a bill and say we ordered advertising that we did not. We have told them we will not be paying and they are not to call again. This time they sent 3 DVD's in the mail for $669 each plus tax. When I phoned and said we did not order these and won't be paying the receptionist mentioned we had ordered them on June 25th from Eric. That is simply not the case, and we did not order anything of the sort. I have mailed back the packages return to sender and will not be paying for any of these DVD's that we did not order.Desired SettlementI do not want Mentor Media to send any further invoices or products. I want these invoices removed from their system, we do not owe them anything. Packages were mailed back July 8th 2014. Business Response We regret any misunderstanding that may have occurred between our company and [redacted], but we would like to point out that our records show that we had an understanding with [redacted]'s [redacted] to supply the Indexes in question, at a cost quoted to Ms [redacted] prior to every shipment. We understand, of course, if [redacted] doesn't wish to continue its relationship with us and we have credited our invoices #[redacted] and #[redacted] as per [redacted]'s wishes. We will also refrain from contacting [redacted] in the future, and we wish them the best in their future endeavors.

Complaint[redacted] from mentor media keeps calling for payment of invoice for 669.00 +tax....We have never used this service nor do we intend to...Desired Settlementreverse invoiceBusiness Response Please note that it was not our intent to sell our service to [redacted] if it was not wanted. According to our records, we spoke with [redacted], whom we were advised was the company's general manager and purchaser. We regret any misunderstanding that may have occurred and will refrain from contacting [redacted] again. Also, as requested by [redacted], we have credited our invoice #[redacted]. [redacted]

Invoices and phone calls received for unused and unwanted services.I have received numerous emails for an Invoice [redacted] for $669.00 since 11/6/14. Now am receiving phone calls stating it is past due. This was not a purchase authorized by our company. This is not a service ever used. We have no username or password to this service. [redacted].Desired SettlementWe would like this invoice reversed and no longer be on any sort of contact list from these people.Business Response We regret that [redacted] has found no use for our service. We would like to point out, however, that the service in question was given the go-ahead by [redacted] in November, 2014, and that at no point did we receive a call back from his company to dispute it or our invoice #[redacted]. This Revdex.com complaint is the first we've heard of a problem, or at least an unwillingness to pay. Had we been advised prior that our service was of no use to [redacted], there would have been no reason to contact the Revdex.com. Also, Ms [redacted]'s claim that they had no username of password to access the service is untrue - both were clearly indicated on the invoice. Regardless, we have, as per Ms [redacted]'s request, credited our invoice and trust this resolves the matter to her satisfaction.

Complaint[redacted] After several attempts calling them to cancel whatever membership we apparently have, we were sent an invoice for 722.39. this invoice was not authorized but they insist that we pay it or they will send us to collections. [redacted]Desired SettlementI want them to leave my company alone and credit back the invoice that they say we owe even though it was on authorized.Business Response Although our records indicate that the order in question was indeed authorized by the recipient, our company has already informed [redacted] that it would credit its invoice #[redacted] upon the return of its merchandise, which it has yet to receive. [redacted] Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted] The invoice was not authorized by anyone at our business and therefore will not be sending payment. [redacted] we have not recieved any merchandise from you. Final Business Response In our initial response, we already agreed to credit our invoice so we're not sure why Ms [redacted] again states that they won't pay the invoice when we're not asking her to. [redacted] we have honoured Ms [redacted]'s desired resolution - that we leave her company alone and credit our invoice - and, as such, consider this matter closed.