Mentor Nissan

Ms [redacted] bought a Quest from Mentor Nissan on 11/23/We photographed the vehicle on the truckIt didn't appear to have any damage on the lower door panel when it left the dealershipHowever the shipping invoice that was provided by Ms [redacted] showed that a Mentor Nissan employee signed and acknowledged the damageI have sent a checkto Ms [redacted] to cover the cost of the repair as requested[redacted]

I have talked with [redacted] Because of his understanding and customer service I will drop the complaint once the check has been recievedHowever, the managers should be held accountable for the lack of communication with their customersThis is not the first time they have ignored a customer complaint The photos sent while the vehicle was on the delivery trailer DOES show the lines of damage to the vehicle before leaving the Nissan Mentor lot The managers lack of honesty, poor customer service and lack of communication should be notated Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Ms [redacted] leased a vehicle from us on May 13thWe were able to lower her monthly payment substantiallyThe paperwork had already been filed electronically when she came back the next day to return the carThere is not a day cooling off period for motor vehiclesThat vehicle would now be considered pre-owned and would have to be treated accordinglyIf Ms [redacted] wants to trade it back in or sell it she can do so at its current market value [redacted] General ManagerMentor Nissan

Ms*** was emailing multiple Nissan dealerships in her quest to find the best lease price on an AltimaWe had a special one day only Holiday Sale on Saturday the 23rd of May and were very busy taking care of all the customers that were in the dealership to purchase vehicles that
afternoon. Offers and incentives change very often in our industryUnfortunately Ms*** didn't make it in that day, and had missed multiple previous appointmentsBecause of the situation Mentor Nissan will sell or lease Ms*** an Altima at dealer cost minus any incentives available on the day she comes into the store to purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]At no time, either in the original email I received with their offer, nor when I spoke to the salesperson on the day off the offer, was I informed that it was a 1 day only offer. Had I been advised of such, I would have certainly gone out to the dealership that day.  Additionally, at no time did I ever have an appt with them, so the statement about my missing several appts is an absolute lie.
Regards,
[redacted]

Ms.. [redacted] leased a vehicle from us on May 13th. We were able to lower her monthly payment substantially. The paperwork had already been filed electronically when she came back the next day to return the car. There is not a 3 day cooling off period for motor vehicles. That vehicle would now...

be considered  pre-owned and would have to be treated accordingly. If Ms. [redacted] wants to trade it back in or sell it she can do so at its current market value. [redacted]General ManagerMentor Nissan

I have talked with [redacted]. Because of his understanding and customer service I will drop the complaint once the check has been recieved. However,  the managers should be held accountable for the lack of communication with their customers. This is not the first time they have ignored a customer complaint.  The photos sent while the vehicle was on the delivery trailer DOES show the lines of damage to the vehicle before leaving the Nissan Mentor lot.  The managers lack of honesty, poor customer service and lack of communication should be notated.  
Revdex.com
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory     to me. 
Regards,
[redacted]

Ms. [redacted] bought a 2011 Quest from Mentor Nissan on 11/23/2015. We photographed the vehicle on the truck. It didn't appear to have any damage on the lower door panel when it left the dealership. However the shipping invoice that was provided by Ms. [redacted] showed that a Mentor Nissan...

employee signed and acknowledged the damage. I have sent a checkto Ms. [redacted] to cover the cost of the repair as requested.[redacted]