Mephisto USA

Mephisto claims to have a no hassle return policy which they are not honoringAdding insult to injury, my foot gas a sore as result Mephisto claims to have a no hassle return policy which they are not honoringAdding insult to injury, my foot gas a sore as result

Shoes look differentGold was not apparent in the black on the image; shoes are bigFurther, no shipping label was provided for a return The Order #XXXXXXXXNorma-Black Suede/Paris 3600/XXXXX Firstly, the image of the shoes was onlineWhile there was a gold buckle, the amount of gold woven into the black was not at all apparent, giving the shoes a gaudy lookSecondly, while the size is correct, the size of these shoes is bigLastly, when the box was shipped to me, no shipping label was includedPoor service on all countsI am disappointed by Mephisto

Non response to my inquiry of my resole shoe mailed out on 21december I called Mephisto on 11february and today 16february to inquire status of my resole shoes no call back I also emailed them saturday 13februaryno response See below- as far as I know its sitting on a shelf in california Tracking Method Tracking Number: [redacted] Tracking NumberXXXXXXXXXXXXXXXXXXXXXXXXXXX Reference NumberXXXXXXXX StatusDelivered DestinationSan Diego, CA XXXXX Date Time Description Location 12/30/06:PM Delivered to Mephisto San Diego, CA 12/28/09:PM In transit to Mephisto Sparks, NV 12/26/01:PM Arrived at Newgistics Facility Sparks, NV 12/24/02:PM In transit to Mephisto Fishers, IN 12/24/04:AM Arrived at Newgistics Facility Fishers, IN 12/23/10:AM Received at first returns checkpoint ATLANTA, GA 30349- 12/21/10:PM Processed by USPS JACKSONVILLE, FL Their turnaround time is mis

I purchased a pair of Mephisto women shoes, but they were defective in its design damaged my feet causing health concernsI am seeking customer care
I purchased a pair of Mephisto shoes (Beauty women sandals, size 6, suede black), but found them to be very uncomfortableThe stitches and leather that go across the toes cut my skins causing lots of bleeding and painThe design and material for these particular pair of shoes were incredibly poor fit despite the advertisement of comfortThey costed me $plus taxesI did not keep my receiptI purchased from either Amazon or the Walking Company, both stores asked that I contact the brand company for manufacturing defectsI believe the poor make of leather and stitches were manufacture defectI contacted Mephisto customer service, but it offered no help except directing me to its sole repair officeI sent the shoes to that unit in San Diego, CA, but received no response after one month of contacting the company for a few times

Mephisto claims to have a no hassle return policy which they are not honoringAdding insult to injury, my foot gas a sore as result
Mephisto claims to have a no hassle return policy which they are not honoringAdding insult to injury, my foot gas a sore as result

Mephisto charged my credit card above what the purchase price was in the online 'cart'
I accessed the Mephisto website and made a purchase for a pair of boots On the checkout page I put my credit card information in, the total was $ Note that word: "TOTAL" About a week and a half later the item posts to my credit card at $
$is the amount that I authorized on my credit card, not a penny more Mephisto's explanation was that they decided to ship the shoes from a retail store in my home state of New York and therefore assessed sales tax, AFTER THE PURCHASE
This is bordering on fraudHow does Mephisto have the technology to re-access my credit card and tack on additional monies?? There is NO warning on the checkout page that Mephisto can hit you up for more money down the road on this purchase; it is unheard of in the online retail world for a company to do this Imagine placing an online order at a reputable company like *** and then a couple wee

Non response to my inquiry of my resole shoe mailed out on 21december
I called Mephisto on 11february and today 16february to inquire status of my resole shoes no call back I also emailed them saturday 13februaryno response
See below- as far as I know its sitting on a shelf in california
Tracking Method
Tracking Number: *
Tracking NumberXXXXXXXXXXXXXXXXXXXXXXXXXXX Reference NumberXXXXXXXX StatusDelivered DestinationSan Diego, CA XXXXX
Date Time Description Location
12/30/06:PM Delivered to Mephisto San Diego, CA
12/28/09:PM In transit to Mephisto Sparks, NV
12/26/01:PM Arrived at Newgistics Facility Sparks, NV
12/24/02:PM In transit to Mephisto Fishers, IN
12/24/04:AM Arrived at Newgistics Facility Fishers, IN
12/23/10:AM Received at first returns checkpoint ATLANTA, GA 30349-
12/21/10:PM Processed by USPS JACKSONVILLE, FL
Their turnaround time is mis

Shoes look differentGold was not apparent in the black on the image; shoes are bigFurther, no shipping label was provided for a return
The Order #XXXXXXXXNorma-Black Suede/Paris 3600/XXXXX
Firstly, the image of the shoes was onlineWhile there was a gold buckle, the amount of gold woven into the black was not at all apparent, giving the shoes a gaudy lookSecondly, while the size is correct, the size of these shoes is bigLastly, when the box was shipped to me, no shipping label was includedPoor service on all countsI am disappointed by Mephisto