Meramak Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We cancelled all three accounts by phone, by email, and by fax on Oct 14th 2014. They continued to charge our bank accounts the minimum monthly charges months later
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company (Meramak) illegally withdrew funds from our business bank account to satisfy what they believe was a breach of contract We attempted to cancel our account properly and their administration staff (*** ***) gave incorrect information on how to do so If Meramak wanted to dispute this fact they should have done so with proper communication to our company either via phone or email Neither of which they had the decency to do They simply illegally withdrew funds from our account to pay off the contract This is unacceptable and illegal Our company is considering legal and criminal action at this time
Regards,
*** ***

Attn: *** **Revdex.com of San Diego, Orange and Imperial Counties*** *** *** ***
*** *** ** ***RE: *** *** *** ***Early Term Fee ChargeComplaint ID: ***To whom it may concern:This merchant was set up on a year contract for credit card services and after only a few
monthscancelled.The merchant chose a year term where all the fees were waived so having both established theiraccount for free and also providing free processing equipment we could not waive the cancellationfee.Sincerely,*** ***Meramak, Inc.Bus *** ***Fax *** ***

To whom it may concern:This merchant was set up on a 3 year contract for credit card services, and after a fewmonths canceled.The Merchant chose a 3 year term program where all the set up fees were waived and theequipment was provided at no charge. For this reason we cannot waive their cancelationfees for early termination.[redacted]Meramak Inc.[redacted]

To whom it may concern:We provide and take the liability to provide credit card servioe for al 3 accounts as Indicatedwith the understanding they would provide a 30 day notice to cancel.Since it is a monthly service not prorated If any portion of the month of service is providedthe merchant is...

charged for the whole month. Having 3 accounts just compoundedadditional fees. However Meramak closed all 3 accounts In a timely manner.Sincerely,[redacted]Meramak, Inc.

Review: I sent Meramak a 30 day notification that I was terminating their services with them on 09/15/2013.On Oct. 15, 2013 I sent another letter along with the terminal stating that I was ending business with them. I should have not been charged anything after Oct. 15. Come to find out in January 2014, that they had been taking service fees out for Nov., Dec., and Jan.. When I made them aware of this, they looked into it and told me my account was closed. I was still charged for Feb. March and April for a total of $327.03! Not a single transaction was processed during that time, since I didn't even have the terminal. I also have delivery confirmation from the USPS that the terminal was received by Meramak on Oct. 16, 2013.I have been on the phone with them for going on 5 months now with no satisfactory results.[redacted], has been the middle person between myself and [redacted], who in the past has always been helpful, but apparently had no time for me now.Every time I am told someone will call me back, it doesn't happen.[redacted] called me on a Friday to tell me that [redacted] would be calling me the next Tuesday. That never happened, and whenever [redacted]s she is going to call, she never does.This company has made lot's of money over the years with my business, and the stressful and unfair treatment I have received over the past 5 months has been difficult to say the least. It;s only been 9 months since I had a double mastectomy, and I'm supposed to avoid stress. This situation has caused me undue stress and anxiety, and I just want my money returned to me and I will never do business with Meramak again.I have been telling them for months that I had had it, and they only thing they are prompt about is ignoring me. They have not been able to tell me why any of this is happening, other than to guess. Very unprofessional.Meramak seems to have no problem stealing $327.00 from small struggling business's.Desired Settlement: I would like to receive back into my bank account the 6 months worth of service fees that were taken out of my account when I closed the account on October 15, 2013.I have termination notice, delivery confirmation of terminal and bank statements showing the funds were taken from my account.

Business

Response:

Attn: [redacted]888 of San Diego, Orange and Imperial Counties[redacted]

RE: [redacted]Complaint ID: [redacted]

To whom it may concern:

We provided this merchant with credit card services for many years with no complaints. Ourrecords don't show the account was ever properly terminated and the terminal returned wasbroken. We can't provide a refund for a service that had already been provided. Especiallysince that service Is provided by a third party and neither was even notified. We don't checkor require that people process any minimum number of transactions it Is not a prerequisitefor service.

The account has been closed and no further money is owed.[redacted]Meramal, Inc.Bus[redacted]Fax [redacted]</

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] Hello,

Thank you for responding. However I am very disappointed in Meramak's response, but not surprised.

Review: We have three separate credit card processing accounts with Meramak. We cancelled all three accounts on 10/8/2013 by phone, email, and fax. We called to get confirmation and we were told it would take a week or so for someone to get back to us to confirm the the cancellations. No one ever did. We called at least five more times to get the confirmation. They assured us they received are correspondence about the cancellations. In the mean time they continued to automatically debit our band accounts for the monthly minimum billing charge. We called them to stop and they always said someone would contact us and of course no one ever did. We finally put a stop payment on our business checking accounts to stop their illegal debits. Incredibly they attempted to charge our bank accounts again today (January 6th, 2015), three months after we told them to stop. Do not do business with these shysters / scam artists.Desired Settlement: Stop attempting to charge our bank accounts and issue a formal receipt of account cancellations that were promised us back in October of 2014.

Business

Response:

To whom it may concern:We provide and take the liability to provide credit card servioe for al 3 accounts as Indicatedwith the understanding they would provide a 30 day notice to cancel.Since it is a monthly service not prorated If any portion of the month of service is providedthe merchant is charged for the whole month. Having 3 accounts just compoundedadditional fees. However Meramak closed all 3 accounts In a timely manner.Sincerely,[redacted]Meramak, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We cancelled all three accounts by phone, by email, and by fax on Oct 14th 2014. They continued to charge our bank accounts the minimum monthly charges months later.

Regards,

Review: I have been trying to cancel monthly credit card payment services with this company for over two months now and my service representative [redacted] ([redacted] extension [redacted]) has stopped responding to my requests via phone and e-mail (two weeks without a response). When I call the company's main telephone number know one answers and it goes to voice mail. After leaving a message(s) know one calls back, ever. This has been going on for months now. I have now paid for two months of minimum credit card processing fees for a service my company is not using. Meramak also withdrew from our business checking account $430, without permission or invoice, for equipment they never allowed us an opportunity to return because know one will answer the phone or call us back. Please help!Desired Settlement: I would like Meramak to properly close my account and stop monthly service charges, and allow me to return the credit card processing equipment and receive a refund for $430 for the equipment once it is returned.

Business

Response:

Attn: [redacted]Revdex.com of San Diego, Orange and Imperial Counties[redacted]

[redacted]RE: [redacted]Early Term Fee ChargeComplaint ID: [redacted]To whom it may concern:This merchant was set up on a 3 year contract for credit card services and after only a few monthscancelled.The merchant chose a 3 year term where all the fees were waived so having both established theiraccount for free and also providing free processing equipment we could not waive the cancellationfee.Sincerely,[redacted]Meramak, Inc.Bus [redacted]Fax [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company (Meramak) illegally withdrew funds from our business bank account to satisfy what they believe was a breach of contract. We attempted to cancel our account properly and their administration staff ([redacted]) gave incorrect information on how to do so. If Meramak wanted to dispute this fact they should have done so with proper communication to our company either via phone or email. Neither of which they had the decency to do. They simply illegally withdrew funds from our account to pay off the contract. This is unacceptable and illegal. Our company is considering legal and criminal action at this time.

Regards,

Business

Response:

To whom it may concern:This merchant was set up on a 3 year contract for credit card services, and after a fewmonths canceled.The Merchant chose a 3 year term program where all the set up fees were waived and theequipment was provided at no charge. For this reason we cannot waive their cancelationfees for early termination.[redacted]Meramak Inc.[redacted]

Review: Merchant service continues to deduct several hundred dollars from the bank account without notice or authorization. When you call the company within business hours, it goes to voicemail no matter what ext.Desired Settlement: Would like to be contacted immediately and refunded the money that was not authorized to the merchant service company. Also would like to find out if we are in contract or can we cancel both of our accts.

Business

Response:

To whom it may concern,In regards to complaint ID number [redacted] we have researched the amount charged to the customer and have concluded the charges are valid. We have written and signed documentation to prove these charges are valid and the customer has agreed to these terms. Attached you will find the contract that was sign by Screen Printing on Time as well as the personal guarantee on page 2 and a copy of the placement agreement that was signed indicating that they agreed to have their fees withdrawn. Thank You, [redacted]

Review: I closed my account with them for more than a year. After I returned their atm equipment to them, they still kept my refund. After numerous phone calls, email and faxs, they still defer my request.

Product_Or_Service: vx 570 atm machineDesired Settlement: See Complaint Text

Business

Response:

Attn: [redacted]Revdex.com of San Diego, Orange and Imperial Counties[redacted]

[redacted]RE [redacted]Complaint ID: [redacted]To whom it may concern:This merchant was given a free placement terminal with only a small deposit of $35.00, with theunderstanding that they would return equipment prior to cancelling or pay for the terminal.The merchant stated he returned his equipment, but there is no record of any equipment returned.The merchant was charged for the equipment accordingly see attached Meramak PlacementAgreement Terms and Conditions.Please call with any questions.[redacted]Meramak. Inc.Bus [redacted]Fax [redacted]