Merced Chevrolet

Contact Name and Title: [redacted] Service Direct Contact Phone: [redacted] Contact Email: ***@chevroletofmercedchevrolet.com ***, [redacted] purchased a truck with milesThe truck had a after market lift( the after market lift was not installed by Merced ChevroletIt was purchased with the lift already installed for our used car inventoryWe have no history of who installed the lift) when purchased The vehicle is out of Gm factory warranty, the vehicle was sold as is but in good working order when soldThe cus***er purchased a extended warranty that does not cover after market add onMerced Chevrolet can not be responsible for any breakdowns almost month later(We do not know how the vehicle has been driven (off-roading, ect)We sent the cus***er the paperwork to cancel the extended warrant they purchased for refund as long as the warranty had not been used.Merced Chevrolet takes no responsibility on repairs to be preformed on this vehicle Thank you [redacted] Service Director Merced Chevrolet

Initial Business Response /* (1000, 5, 2016/02/16) */
On 09/11/2015, Ms*** executed a Retail Installment Sale Contract (form ***) for the purchase of a pre-owned Chevrolet ImpalaThe contract executed by Ms*** reflects what both parties agreed to on 09/11/Ms
*** received copies of everything she signedMerced Chevrolet does not know why Ms*** has remorse five months after her purchaseHowever, the contract executed by Ms*** on 09/11/reflects what both parties agreed to on 09/11/
Initial Consumer Rebuttal /* (3000, 7, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not have remorse for the vehicle, hence the reason why I am not asking to undo the dealI'm just asking for the numbers to be rectifiedIt took me a few month's to get around to reconcile the balance owed to realize something was wrong, which in case is when I discovered they switched the numbersLast time I checked their is not a statue of limitations to discover someone deliberated executing documentsPeople do not generally look for thatIt also seems very strange, that not one person from the dealership has even tried to contact me regarding this complaintNo effort what so ever just a generalized statement does not rectify this matter whatsoever
Final Business Response /* (4000, 9, 2016/02/23) */
Ms*** - We care about the satisfaction of our customersWhich is why our General Sales Manager, *** *** and *** *** met with you face to face to go over your concernSo, we have contacted and met with you regarding this complaint as you acknowledged in your opening statementWe reviewed your file to make sure everything was in orderIn the face to face meeting, *** showed you that our copies matched your copies and no numbers had been moved aroundIn addition, as you are the sister of one of our valued employees, we made sure that you received VIP treatment throughout the processWe not only wanted you to be happy, but we wanted our employee to feel good about the transaction as wellWe are sorry that you are not happy today, but the executed copies that you have in your possession match the copies in our file
Final Consumer Response /* (4200, 11, 2016/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I did not meet face to face with *** ***; only *** for a total of minutes before he literally kicked me out of the dealership for stating they changed the numbers on meHe did not show me copies that matched mine that is incorrectThe four square copy I signed stated I will get $3,for my trade-inI would not have done the deal*** showed me an altered photo copy reflecting the changed numbersYes my sister has been a manager there for years, which is why I can't believe you would have the audacity to do this to meThere was no VIP treatment whatsoeverPlease tell me, what did you do for me that you do not do for other customers? What was so VIP? I also have a witness to our agreement that was present at the deal and knows what numbers were agreed toYou have not contacted me to resolve this situation since I have filed a claim, you have just tried to come up with a story to file a reply with the Revdex.com, and that is not going to workYou cannot change the numbers that people agree on and then change your documentation to back it up and think people will be okay with itI am not going to let this go, so instead of coming up with excuse I advise you come up with a real solution to this matter

(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot open the attached fileIt says that the file is damagedThe extended warranty that we bought didn't cover itThey said that it's voided out because of the lift kit that was put itwhen you said that 'dealer will pay 50% of the parts of the covered system' are you talking about from the whole amount that the truck is being fixed at? Because it has more damaged than we have anticipated

[redacted]Document Attached[redacted]
Attached is front and back of "Buyers Guide". Buyers Guide shows a "Limited Powertrain Warranty" for a duration of 3 months or 3,000 miles where dealer will pay 50% of the parts for the covered system.
However, if there had been a powertrain failure of a covered system,...

the extended service contract that was purchased would have provided more coverage than the Buyers Guided limited powertrain warranty. (Case #8[redacted]9.pdf)

Contact Name and Title: [redacted] Service Direct
Contact Phone: [redacted]
Contact Email: [redacted]@chevroletofmercedchevrolet.com
[redacted],[redacted] purchased a 2012 truck with 39727 miles. The truck had a after market lift( the after market lift was not installed by Merced Chevrolet. It was purchased with the lift already installed for our used car inventory. We have no history of who installed the lift) when purchased The vehicle is out of Gm factory warranty, the vehicle was sold as is but in good working order when sold. The cus[redacted]er purchased a extended warranty that does not cover after market add on. Merced Chevrolet can not be responsible for any breakdowns almost 3 month later. (We do not know how the vehicle has been driven (off-roading, ect). We sent the cus[redacted]er the paperwork to cancel the extended warrant they purchased for refund as long as the warranty had not been used.Merced Chevrolet takes no responsibility on repairs to be preformed on this vehicle
Thank you
[redacted]
Service Director
Merced Chevrolet