Merced Yosemite Realty & Yosemite Property Management

Initial Business Response /* (1000, 5, 2014/07/15) */
Yes, they threatened this Revdex.com complaint even though their complaints were professionally responded to and addressed "in writing" (our written responses being on file). These applicants lied on their applications to us, stating they had no...

bankruptcy within the past seven years. Upon running their credit reports we found this to be entirely untrue (they both had a chapter 7 bankruptcies on their credit reports -among other concerning items). After learning this, we still attempted to salvage the situation and help them find a home in our inventory but the homes that were presented to them were declined by them. After several homes were looked at and declined by the applicants they grew angry and demanded their "NON-REFUNDABLE" application fee back (these fees were used by us to pay the credit bureau to process their credit and eviction reports and check other references provided by them - and resulted in no profit to our firm) and the words "non-refundable" are clearly stated at the very top/front of our application forms. These clients postured that we should be responsible for locating them their perfect home for $44 in application fees. I informed these applicants that this was beyond our scope of deliverables for said fees and the only reason we invested so much extra time for them was as a courtesy. They put themselves in a situation by lying on their applications; thereby, being determined unqualified for any of the nicer homes we had available. All evidence being discretely available upon approval.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, I would just like to say that I am appalled that such a highly rated company would be so hostile in their response. It was completely uncalled for and very unprofessional and I will be taking this to other customer review/complaint sites. I don't appreciate being called a liar. We told [redacted] from the beginning we had bad credit and never lied about our bankruptcy 5 years ago. I'm not stupid; I obviously knew it would come up when they ran our credit. Why would I hide it or lie about it knowing that? I wouldn't. Furthermore, we were not given the option of many other houses as the response says. We know Merced well enough and have talked to Metced County Sheriffs to know that Child's ave is crime ridden and infested with gangs. This is where MYR wanted to place us. So because I have bad credit MYR is going to discriminate against us and place us there when I make almost $5000 a month by myself? Absolutely not. It is not right that I should have to fear for my life and the life if my one year old son because they refuse to work with me. That is unacceptable. And again, we were not told that the original house was off the market. I had to email or we may never have been told. Plus, being told repeatedly that the property manager would calm us and we never received any call or communication of any kind from him. It's not that difficult to email us and say he is working on it. But they didn't even have that common courtesy. Apparently they only want to work with people who have great credit, despite a good income. So again, if the $44 is not returned this complaint will go to other review sites.
Final Business Response /* (4000, 9, 2014/07/18) */
Threats will not change facts. And we don't appreciate being lied to either, nor being threatened. If the applicants wish to post comments regarding our services at other sites that is their prerogative; however, be informed that any libelous or defaming postings will receive prompt and firm legal response. We will not allow inaccurate and/or libelous comments and have worked with the four major search engines to assure this; having them document and pull untrue nefarious and/or misleading comments in the past; in addition to targeting IT addresses to serve and attain legal judgements accordingly. We take our reputation seriously and will expend whatever it takes to protect it (note that the awards for demonstrated business defamation are high and the courts are supportive in California) - perhaps the Revdex.com will take a moment to shed more light on this for our complainant.
We know that we are far from perfect and there are times when we do make errors; and when that happens we understand and accept that we are accountable for those errors. That said, this is NOT one of those times. The applicants' applications clearly stated they had no bankruptcies (when in fact they did). The applicants complaint of being discriminated against due to their poor credit may be accurate but it is important to note that we do not make the final placement determination. Bottom line: We tried, They lied (and unfortunately) They got denied. Now posting all this along with names would be defensible - because its true. But we have much better and more positive things to do with our time. And we truly hope these folks can find a good home that meets their needs and we regret not having that match in our inventory at the time they needed it. So either way, we welcome them to Merced and hope they will enjoy this wonderful community as our families have for generations! Sincerely.