Mercedes-Benz Markham Reviews (%countItem)
Mercedes-Benz Markham Rating
Address: 8350 Kennedy Rd, Unionville, Ontario, Canada, L3R 0W4
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I picked up my *** within a year. My tire has since cracked on the sidewall ($600 repair), and a rim has cracked on a separate,unrelated instance (tire undamaged) on a different side. I've driving many performance cars in past including ***, ***, ***. None of which has ever had this problem. When I contacted my dealership, they expressed just that day alone, they've dealt with 2 cracked rims and countless more the previous month. I tried contacting the manager *** but he won't return my call. They want $1400 for an issue I believe to be manufacturer defect. These rims should not crack this easily. It's a safety issue. I refuse to give more money to a company that doesn't stand behind their products. I'll gladly give the car back and never lease another car with them ever again.
I am looking for them to cover the full cost of the damaged rim. If I ran over a pot hole, it stands to reason my tires would be damaged too. It was unscathed but the rim had cracked. this tells me the rims were designed too soft. I've lost faith in the product and unless this is resolved, I will never recommend *** to any of my friends.
Customer called on Feb 22nd around 4:30pm and call been returned on 25th Feb (Monday) morning.
Arranged customer bring vehicle in for inspection. Customer only brought the damaged rim in. After inspecting the rim on wheel balance machine with customer. clearly the rim is badly bent(wobble side to side) 100% it is not a factory defect. customer agree.