Mercedes Benz Of Ann Arbor

Response to Complaint Id# *** Time line: Reviewing of cameras in car-Wash (8) showed customer entering wash at 13:55pm exited wash at 13:and drove to self service vacuums at rear of wash and proceeded to Vacuum the car until leaving at 14:Returned to wash with, complaint at 16:26PM
over two hours from the time they leftAt this time my manager had them call me on my cell phone and I agreed to meet them at 8:00PM when I had my Maintenance Tech already scheduled to be there for some preventative maintenance workMy Maintenance Tech Jeff F* of *** *** tried to explain to them why the carwash was not capable of putting that kind of slash in the tire and then we showed them the video of the car going through seeing nothing unusual in the processWe explained that cars had gone thru that day without incident but all of this was to no availI explained the rear movement of the car was from the corallator and roller assembly that aligns the rear of the car with the track, all tunnel carwashes have these. Anybody I know in the carwash business will tell you that my carwash is one of the best maintained carwashes in the areaLast year I spent 32,on new equipmentThe Track that the car traveled thru on was built and installed by *** *** *** in November of and has processed over thousand cars since without incident. I wash Clackamas County Sheriff and Oregon State Police cars on a daily basis and have not had any complaints in 18yearsI truly believe without doubt that they struck something on the highway after leaving my car washThis looked like a common road hazard cut cause by hitting some object on the highway at a cruising speedThey sat at my Vacuums for around minutes and tire was fine when they leftI have no problem with any expert in the field inspecting my carwash and equipment to see that is kept up to the highest standardsIf anyone at your office needs to contact me or my maintenance person feel welcome to do so my cell number is ***