Mercedes-Benz of Arrowhead

This is response to complaint ID:  [redacted].  Mrs. [redacted] purchased a 2009 Mercedes-Benz E350, from Mercedes-Benz of Arrowhead with 58,677 miles.  This vehicle was sold to Mrs. [redacted] on July 29th, 2013 for $27,979, which was the market value for this vehicleat...

this time.  Mrs. [redacted] also financed an extended warranty for $2,559, GAP insurance for $749 and the vehicle taxes.  Mrs. [redacted] did not put cash down on this vehicle, resulting in total amount financed of $32,764.60.  Fifth bank agreed to finance Mrs. [redacted] under these terms.  Current equity of Mrs. [redacted] 2009 Mercedes-Benz E350 could have not been predicated at the time of purchase.  Current market value of Mrs. [redacted] E350 is determined by current miles on vehicle, condition of vehicle, current economic conditions, ect…  If Mrs. [redacted] would like to bring her vehicle by Mercedes-Benz of Arrowhead, my used car manager will assess her vehicle and determine the cash value.Sincerely,[redacted]General ManagerMercedes-Benz of Arrowhead

Response to complaint ID# [redacted]:We fully understand the concerns of Ms. [redacted],  however our findings from the vehicle are different. The vehicle in question, 2003 C250 Mercedes with 163,000 miles, did not start and had battery power when arriving to our dealership. The test...

performed by our computer requires the vehicle to be powered by the battery or the test cannot be performed verifying the battery cable was not the reason for the car not starting and that time. The EIS module was not communicating with the ignition telling the engine to start, this is a common problem with older vehicles, after replacing the module the vehicle started immediately and had no signs of a battery or cable problem during multiple starts. The car was picked up by the client without a starting problem. Allegedly the vehicle did not start the following Saturday, however we were unable to duplicate the no start when the vehicle returned. We did observe the cable was showing signs of wear and possibly could have shorted out the module because of voltage spikes. In good faith we offered and did replace the cable at no charge because of the circumstances. We also offered and did replace the shifter bezel at no charge because our technician failed to report is was damaged prior to working on it.It is our position that our dealer went above and beyond to solve the problem and help the client.Robert T[redacted]Service DirectorMercedes - Benz of Arrowhead###-###-####

Response to [redacted] Revdex.com claim [redacted]. I understand the concerns of Mr. [redacted] regarding the stalling problem of his vehicle. We were making every effort possible to diagnose the problem for them. When the car arrived it had a hard code for a failed mass air flow sensor resulting in...

it's replacement. The problem happened again so we responded by picking the vehicle up at their home to continue diagnosis. They were very impatient and were demanding answers before we figured it out and demanded to take their car. Keep in mind we have several more hours of diagnostic time invested that we did not charge them for. We then found out that the vehicle has a modified computer and non factory high performance exhaust that may cause their condition so we recommend to them to have the computer returned to stock programming to eliminate that as the problem. See attachment. They agreed and took their car. Within a couple days they called back demanding their money back because another company replaced the mass air flow sensor and it fixed the car. No mention of that in the complaint. We advised them if the new part was faulty the warranty would have to be performed here. This Revdex.com claim is the next response.           Robert T[redacted]Service DirectorMercedes - Benz of Arrowhead###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I would like to start off with the 8 day gap from receipt of this message. Revdex.com has informed me I have 7 days to reply. I am an active duty military personnel and was sent to [redacted] for field training from 10DEC2014 to 17DEC2014.  I did not have proper means to check and write emails from this field op. I am writing today as my first available time since returning home. I can contact my Chain of Command if documentation is required as proof.In regards to the non-accepted response by Mercedes-Benz of Arrowhead, I have found their response to be completely false. First, my wife, nor I, received any phone calls from Mercedes-Benz of Arrowhead [redacted]) the day after delivery.  We do not recall any follow up and we have phone records to prove this.  Second, I tried contacting Mercedes-Benz of Arrowhead on SEVERAL occasions. I left SEVERAL voicemails and was promised they would return phone calls promptly with results when I did speak with [redacted] (General Sales Manager). No conversations ever occurred. Finally, the vehicle was definitely damaged prior to delivery and prior to the sale. This was NEVER disclosed during the sale of the vehicle and has been dishonestly reaffirmed several times that we received a non-damaged vehicle (as you can see in the previous reply). Mercedes-Benz of Arrowhead claims that they verified through some system that repairs were never made. I was able to find repairs made to our vehicle very simply in a five minute phone call.  I feel as if the deception will never end and the dealership will never honestly say the vehicle was damaged.No, it did not take 5 months before we contacted Mercedes-Benz of Arrowhead.  It was 4 months before we made our first words to them and gave them an honest opportunity to fix what was wrong. My wife and I are not car/paint specialists and it is difficult to spot repair work. We are constantly on orders with the military and not always at home to survey our supposedly new vehicle. We noticed these defects in the vehicle and wanted answers and help immediately upon our discovery. Mercedes-Benz of Arrowhead has FAILED to comment and help us with these inquires, obvious to why I seek the help of the Revdex.com.  The dealerships 15 day return policy probably does not cover deceit. Please read the attached service record (prior to our purchase) and return our payment of $40,500. We would NEVER have purchased this vehicle if this had been properly disclosed to us.  The repair work is awful and no repaint will have the same longevity and color as factory paint.

Obviously the module was never the problem for the car not turning over.The cables were damaged from the start and should've been diagnosed regardless the age of the car.Especially, when there is a charge for diagnostic.Since replacing the battery cables, the car has not had issues turning over or starting, including being able to move the key into the ignition.They were not able to duplicate the no start of the car even the first time I was there - the tow truck guy was not able to put the car in neutral to load it on the truck.I'm assuming he moved the battery cables when he was trying to give it extra power, and after a few tries, it started and I drove it to the dealer. The second time this happened(Saturday), I called the dealer to ask them what to do.There was no manager available, and all they gave me was Roadside assistance number. Then a friend of mine came and figured it was the cable. I had to actually open the hood, play with the battery cables and start my car, after I've paid over 1400$ for it.That's how I was able to drive it and actually take it to the dealership on Monday.Not Allegedly.Robert has agreed to put back the old module if I paid for the labor again. When I was picking up my car, I asked Andy to give me my old module back to which he responded that technicians dispose of it.So I wonder, how was Robert able to offer to put my old module back when it was long gone. Or did he know I would return and just kept it.About the bezel, the technician could not have reported it, because it was not damaged prior to that. When I picked up my car the first time, I pointed the bezel right away to Andy, and asked him if technician has worked on it. He said No. When I returned on Monday, he said that technicians worked in the middle  console in order to get to the module, but he didn't know it.The stories kept changing between Robert and Andy, which I find very deceiving.
I want my money back minus the cost of the cable and the labor associated with it.

To Whom It May Concern,                 This isin response to complaint ID: [redacted].  Theinvoice provided in [redacted] response is from [redacted] Mercedes-Benz of[redacted].  The transport damage indicated onthis invoice does not show up through Mercedes-Benz VMI (repair order historysystem) or [redacted].  The description oftransport damage is very vague and does not disclose any dollar amount.  If [redacted] would like to bring his 2014Mercedes-Benz [redacted] into Mercedes-Benz of Arrowhead, I will have our Mercedes-Benzfactory representative inspect the vehicle to give a determination of tailgatearea.  The factory representative at thistime can mediate between [redacted] Mercedes-Benz of [redacted] and Mercedes-Benz ofArrowhead to come up with a solution for [redacted].  [redacted]General ManagerMercedes-Benz of Arrowhead

To Whom It May Concern,       This is in response to complaint ID: [redacted].  [redacted] and [redacted] purchased a new [redacted] with 27 miles, from Mercedes-Benz of Arrowhead.  The contract purchase date was June 9th,...

2014.  This vehicle was transported to [redacted]

[redacted] on June 16, 2014.  The salesperson, [redacted] followed up with [redacted] the very next day to ensure sure the vehicle was delivered satisfactorily.  He spoke to [redacted] and there was no mention of any paint issues with the vehicle during this call.  The only other correspondence with Mr. or [redacted] was in an email from [redacted] dated October 13, 2014, which I included as an attachment.  This contact was made 5-months after the vehicle date of purchase.  However, we did verify through Mercedes-Benz VMI (repair order history system) there were no paint repairs made to this vehicle prior to Mr. and [redacted] taking ownership.  Our return policy for in and out of state delivers is 15-days from the date of purchase.  This inquiry is well beyond that period.  If [redacted] would like to bring their vehicle into Mercedes-Benz of Arrowhead, I would be willing to perform a free evaluation.  Sincerely,[redacted]General ManagerMercedes-Benz of Arrowhead

Review: Mass Air Flow sensor had faults; diagnostic condemned it. After Mercedes-Benz Arrowhead had the AMG for approx. 3 days, my husband wanted the vehicle before Christmas. They wanted to keep the vehicle over the Chirstmas holiday. They put in the mass air flow sensor in ($512.00) I paid because I gave them a $100 gift certificate; otherwise, it would have been approximately $612.00. I received the certificate from MB-Arrowhead for my loyalty as a customer since 2010. I never received a call the next day from the adviser asking how the car was. The car started hesitating and stopping at the stop light where we had to put the car in park and start it again. We could have been hit from behind. Frankly, I didn't like driving this way. I filled out the survey that the corporate office sent me, and I received a call from Mercedes-Benz Arrowhead telling me to take the car in again. After approximately two days, the advisor called and said he wanted me to drive it because they couldn't find anything wrong with it. The advisor ended up driving the car, not me. Frankly, he drove the car too fast on the side roads because I think he didn't want it to stop again. I never got to drive the car until I got it home. My husband was furious with me because initially I recommended them. MB-Arrowhead picked up the car for the last time. It was acting up for the supervisor, but after three days. we picked it up again. Total of three occasions and approximately 8 days.Desired Settlement: The mass air flow sensor is under warranty by the manufacturer for 1 year. I want the replacement only, not the labor. The company will not do that; they said they need the car. After eight days, I will not let them touch our AMG. The advisor answered my phone call and e-mails, but not the Service Director or General Manager. If they would have, I would not have put this in as a complaint, but they gave me no choice. I had to get their attention.

Business

Response:

Response to [redacted] Revdex.com claim [redacted]. I understand the concerns of Mr. [redacted] regarding the stalling problem of his vehicle. We were making every effort possible to diagnose the problem for them. When the car arrived it had a hard code for a failed mass air flow sensor resulting in it's replacement. The problem happened again so we responded by picking the vehicle up at their home to continue diagnosis. They were very impatient and were demanding answers before we figured it out and demanded to take their car. Keep in mind we have several more hours of diagnostic time invested that we did not charge them for. We then found out that the vehicle has a modified computer and non factory high performance exhaust that may cause their condition so we recommend to them to have the computer returned to stock programming to eliminate that as the problem. See attachment. They agreed and took their car. Within a couple days they called back demanding their money back because another company replaced the mass air flow sensor and it fixed the car. No mention of that in the complaint. We advised them if the new part was faulty the warranty would have to be performed here. This Revdex.com claim is the next response. Robert T[redacted]Service DirectorMercedes - Benz of Arrowhead###-###-####

Review: My wife and I recently purchased a "[redacted]. Upon the first washing of the vehicle, slight defects were noticed in the clear coat and paint of the vehicle. I contacted my neighbor for advice as he is a Quality Control personnel at a collision center. Upon further inspection of the vehicle, my neighbor asked if I knew the vehicle had been damaged and repainted. He pointed out all of the indications that our "Brand New" vehicle had been damaged and repainted.

Since, I have contacted Mercedes-Benz of Arrowhead several times by phone and email. I was eventually put in contact with [redacted], General Sales Manager, for help on our vehicle. [redacted] informed me he would look into the vehicle and contact me within 48 hours. I placed several phone calls to Mercedes-Benz of Arrowhead and to [redacted] without any response to voicemails. [redacted] only tried to contact me one time and left a voicemail to call him back. Several additional phone calls were placed from me with no help.

I have since contacted Mercedes-Benz of USA in search of help. They informed me that they typically do not handle sales related disputes and that they were not going to help me after a field team inspection.

My wife and I are limited to our options at this point. We work very hard serving our country and take pride in this. We are currently paying off student loans and made a big life decision to purchase a nice, pristine Mercedes-Benz in good faith that it would last us many years. The repainted portion of our vehicle will not last nearly as long a factory paint and it looks completed in a sub-standard way.

We purchased this vehicle with excitement of a perfect, high quality product. We were sold a vehicle as "Brand New" and have since realized it is nothing close to the factory product. Not only is this unethical on all parties involved, it is considered a vehicle sold by fraud. In [redacted], this falls under the [redacted] Consumer Fraud Act and shall be handled in this direction.

I have included the initial email to Mercedes-Benz of Arrowhead below for additional descriptions. If photos are requested, I am happy to supply them.

Thank you for your help in our troubling situation.

Hi [redacted],

Obviously, the clear coat is ruined. My wife's brand new Mercedes Benz looks like it has chicken pox in the sunlight when you walk past it. As I informed you before, the local [redacted] Mercedes Benz dealership told me it is probably fall out and I needed to run a clay bar over it and wax it. That is completed now and revealed the extent of whatever this underlying problem is. There are thousands of these spots all over the car. They were first noticed after the initial wash of the vehicle on the hood. This was a quick look over and I was perplexed with the situation. Recently, I caught the hood in the right light and started examining to realize the extent of the damage.

Next, I have noticed quite a few discrepancies in the rear of the vehicle while detailing. The rear tailgate has been repainted, and poorly at that. In correct lighting you can see thousands of diagonal scratches from the block sanding and they even caught the taillights in the process. The paint has burn out spots prone to failure and the edges are "globbed" up from the horrible tape job. The drivers side passenger door also has chips that have been covered with touch up paint.

I can go on and on over the faults on the outside. I hope the pictures can do some justice as it is easier in person to pick up on everything.

My wife and I were extremely excited to purchase our first Mercedes Benz. We expected it to be brand new and perfect, as a $40,000.00 price tag would imply. Repainting the vehicle will not cut it, as I know the quality comparison is subpar to factory finish. In addition, the diminished value of a damaged vehicle sold to us Brand New was unethical. I know that your dealership did not make eyes on the vehicle and something was obviously lost in communication. We are expecting your great Arrowhead dealership, and Mercedes Benz, will right the wrong in this situation and thank you for your time helping us.Desired Settlement: I would like complete refund of our vehicle at purchase price.

Business

Response:

To Whom It May Concern, This is in response to complaint ID: [redacted]. [redacted] and [redacted] purchased a new [redacted] with 27 miles, from Mercedes-Benz of Arrowhead. The contract purchase date was June 9th, 2014. This vehicle was transported to [redacted]

[redacted] on June 16, 2014. The salesperson, [redacted] followed up with [redacted] the very next day to ensure sure the vehicle was delivered satisfactorily. He spoke to [redacted] and there was no mention of any paint issues with the vehicle during this call. The only other correspondence with Mr. or [redacted] was in an email from [redacted] dated October 13, 2014, which I included as an attachment. This contact was made 5-months after the vehicle date of purchase. However, we did verify through Mercedes-Benz VMI (repair order history system) there were no paint repairs made to this vehicle prior to Mr. and [redacted] taking ownership. Our return policy for in and out of state delivers is 15-days from the date of purchase. This inquiry is well beyond that period. If [redacted] would like to bring their vehicle into Mercedes-Benz of Arrowhead, I would be willing to perform a free evaluation. Sincerely,[redacted]General ManagerMercedes-Benz of Arrowhead

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would like to start off with the 8 day gap from receipt of this message. Revdex.com has informed me I have 7 days to reply. I am an active duty military personnel and was sent to [redacted] for field training from 10DEC2014 to 17DEC2014. I did not have proper means to check and write emails from this field op. I am writing today as my first available time since returning home. I can contact my Chain of Command if documentation is required as proof.In regards to the non-accepted response by Mercedes-Benz of Arrowhead, I have found their response to be completely false. First, my wife, nor I, received any phone calls from Mercedes-Benz of Arrowhead [redacted]) the day after delivery. We do not recall any follow up and we have phone records to prove this. Second, I tried contacting Mercedes-Benz of Arrowhead on SEVERAL occasions. I left SEVERAL voicemails and was promised they would return phone calls promptly with results when I did speak with [redacted] (General Sales Manager). No conversations ever occurred. Finally, the vehicle was definitely damaged prior to delivery and prior to the sale. This was NEVER disclosed during the sale of the vehicle and has been dishonestly reaffirmed several times that we received a non-damaged vehicle (as you can see in the previous reply). Mercedes-Benz of Arrowhead claims that they verified through some system that repairs were never made. I was able to find repairs made to our vehicle very simply in a five minute phone call. I feel as if the deception will never end and the dealership will never honestly say the vehicle was damaged.No, it did not take 5 months before we contacted Mercedes-Benz of Arrowhead. It was 4 months before we made our first words to them and gave them an honest opportunity to fix what was wrong. My wife and I are not car/paint specialists and it is difficult to spot repair work. We are constantly on orders with the military and not always at home to survey our supposedly new vehicle. We noticed these defects in the vehicle and wanted answers and help immediately upon our discovery. Mercedes-Benz of Arrowhead has FAILED to comment and help us with these inquires, obvious to why I seek the help of the Revdex.com. The dealerships 15 day return policy probably does not cover deceit. Please read the attached service record (prior to our purchase) and return our payment of $40,500. We would NEVER have purchased this vehicle if this had been properly disclosed to us. The repair work is awful and no repaint will have the same longevity and color as factory paint.

Business

Response:

To Whom It May Concern, This isin response to complaint ID: [redacted]. Theinvoice provided in [redacted] response is from [redacted] Mercedes-Benz of[redacted]. The transport damage indicated onthis invoice does not show up through Mercedes-Benz VMI (repair order historysystem) or [redacted]. The description oftransport damage is very vague and does not disclose any dollar amount. If [redacted] would like to bring his 2014Mercedes-Benz [redacted] into Mercedes-Benz of Arrowhead, I will have our Mercedes-Benzfactory representative inspect the vehicle to give a determination of tailgatearea. The factory representative at thistime can mediate between [redacted] Mercedes-Benz of [redacted] and Mercedes-Benz ofArrowhead to come up with a solution for [redacted]. [redacted]General ManagerMercedes-Benz of Arrowhead

Review: When I dropped off my Mercedes Benz on 06-03-2014 all 4 of my tires were high and tight with no loose lug nuts. Then after I picked up my Mercedes on 06-05-2014 I noticed a very bad vibration in the tires. I visually looked at the tires with no visible damage. Then on Saturday 06-07-2014 I was driving behind my wife who was driving the Mercede benz. I noticed that the left rear wheeel on the mercedes was wobbling. I then waved her over and I checked the lug nuts. All of the rear tires had only one lug nut tightened and the other 4 lug nuts on each tire were very loose. 3 of the wheel caps were missing. I then tightend the lug nuts and my wife procedded to walmart for new tires. While at walmart the tire mechanic said both front tires lug nuts were also loose except for one lug nut on each wheel. I am taking the mercedes into arrowhead mercedes today. They are already telling me that the tires were never removed on the tires when it was services on 06-03-2014.. This is wrong as they had to of removed the tires as the lug nuts were all loose and could of killed my wif and children who were all in the car.Desired Settlement: Inspect the wheels for damage and replace the wheels if damaged. Replace the missing wheel cover caps. All at no cost to me.

Business

Response:

This is in response to Mr. [redacted]'s complaints #[redacted]

We replaced the gas pedal and engine v-belts on Mr. [redacted]'s car. We had the car in our service department from June 3rd to June 5th 2014. A copy of the repair order is attached. We did not loosen or remove any of the wheels while the car was in our repair shop.

Mr. [redacted] called [redacted] Tiemeir, our service advisor, and told him about the loose lug nuts. [redacted] expected Mr. [redacted] to bring the car in so that we could inspect it. Mr. [redacted] didn't bring it in.

We are more than happy to inspect the wheels for damage. The safety of our customers is paramount to us. There will be no charge to have us inspect the wheels.

General Manager

Mercedes-Benz of Arrowhead

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have filed a complaint with Mercedes Benz USA and am waitiing for a response from [redacted]. I am willing to have Arrowhead Mercedes inspect my vehicle which they damaged, but will accept nothing less than replacing the 3 chrome wheel caps and inspecting all 4 rims for damage and possible replacement as they are not not correctly balancing.

Regards,

Business

Response:

Mercedes-Benz of Arrowhead recognizes that a loyal customer base is valuable to our business. We strive to meet all of our customer's expectations.

Mr. [redacted]'s complaint that we left lug bolts loose on his car is not correct. We .never loosened lug bolts or removed wheels on his car. Someone loosened these lug bolts before or after the car was in our service department. We are very concerned for all of our customer's safety and would appreciate the opportunity to inspect the wheels for any damage. Mr. [redacted] wants us to replace 3 chrome center caps on the wheels. [redacted], Service Advisor, and [redacted], Service Manager, have placed calls to Mr. [redacted] and left messages on his voicemail to bring the car in for us to inspect. Mr. [redacted] has not returned any of our calls.

We believe we have 3 chrome center caps to give to Mr. [redacted]. Unfortunately, we need to confirm that they are correct and can't do that until we see the car. In Mr. [redacted]'s most recent writing, he states that the wheels "are not correctly balancing". Since mast customers don't have their own wheel balancing equipment, I assume that another shop has removed these wheels and attempted to balance them. I am curious to know what they found.

Sincerely, [redacted]

General Manager

Mercedes-Benz of Arrowhead

[redacted].com

The mechanics at Mercedes of Arrowhead really know their stuff. They’re honest, professional and they get the job done right the first time. I think you’ll love their work as much as I do. I highly trust them to service my Mercedes-Benz.

I phoned about a few cars I had viewed both on line and after general business hours one evening. [redacted] was very pleasant and efficient, providing me with detailed information regarding the amenities of each car I asked about. Per my request, he provided me with lease v. purchase options for the vehicles under discussion. He understood the financial parameters that my wife and I were working within and he brought to our attention other vehicles within that range that we seriously factored into our ultimate decision. After agreeing on a price, he was able to find us a better financing rate than the one we were prepared to go with. Overall, absent the transparency and honesty, our deal would not have been nearly as good.

Review: I own a [redacted]. I lost the key an d need a new replacement. I have order one in the past from [redacted] who is the only company you can get a [redacted] key from, and was forced to jum threw hoops and took over a week to get. Now I needed another key for a different car and they have made it worse. They want me to register my company with a different company to order a key and waist more time. The title is in my name. The car is in my possession, and they refuse to order a new key. Absolutely a crime. Besides it being a monopoly buy them being the only company able to provide keys. , but refusing to order a key in when the title is in my name and present along with the car. Please help. This has gone to far.Desired Settlement: A key ordered promptly........, They are not giving me a key even with proper proof of ownership. Title in my name. Which in turn does not allow me to sell my car. Which is costing me money. This could be a class action law suit.

Business

Response:

To Whom It May Concern,This is response to complaint ID: [redacted]. Mercedes-Benz changed their process to purchase an additional or missing key for a customer's vehicle. This policy went into effect January 30th, 2015, for all Mercedes-Benz dealers nationwide. I also have attached a copy of this policy change.Our parts manager [redacted] contacted [redacted] and explained how the new process works to obtain another key for his vehicle. [redacted]is currently in the process of ordering another key from us. Please let me know if I can assist any further in this matter. Sincerely, [redacted]

General ManagerMercedes-Benz of Arrowhead Tell us why here...

My Service Advisor [redacted] is very knowledgeable about the servicing of my vehicle if he recommended additional services needs to be performed on my vehicle beforehand he explained its importance that were quite reasonable.

Review: I traded a vehicle into Mercedes Benz with a negative equity of 3,000.00 dollars and I have been trying to trade the vehicle that I purchased from Mercedes Benz and the new dealership is telling me that I have over 20,000.00 dollars of negative equity. Un heard of.

Business

Response:

This is response to complaint ID: [redacted]. Mrs. [redacted] purchased a 2009 Mercedes-Benz E350, from Mercedes-Benz of Arrowhead with 58,677 miles. This vehicle was sold to Mrs. [redacted] on July 29th, 2013 for $27,979, which was the market value for this vehicleat this time. Mrs. [redacted] also financed an extended warranty for $2,559, GAP insurance for $749 and the vehicle taxes. Mrs. [redacted] did not put cash down on this vehicle, resulting in total amount financed of $32,764.60. Fifth bank agreed to finance Mrs. [redacted] under these terms. Current equity of Mrs. [redacted] 2009 Mercedes-Benz E350 could have not been predicated at the time of purchase. Current market value of Mrs. [redacted] E350 is determined by current miles on vehicle, condition of vehicle, current economic conditions, ect… If Mrs. [redacted] would like to bring her vehicle by Mercedes-Benz of Arrowhead, my used car manager will assess her vehicle and determine the cash value.Sincerely,[redacted]General ManagerMercedes-Benz of Arrowhead

I took my Mercedes to Arrowhead in June of 2014 and they did not tighten any of my 4 wheels which could of caused a major accident causing possible deat or injury. Very bad dealership. They would not even admit to causing the problem.