Mercedes-Benz of Brooklyn

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They way I was treated no customer should ever be treated that way In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The response from the company was unacceptable because the plates were not recieved until after my temp was expired for weeks and I had to constantly call and persist to get my platesIt wasnt until I informed the dealership that I was reporting the business to the Revdex.com that my plates turned up

At this time, I have been contacted directly by Mercedes-Benz of Brooklyn regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [My car was totaled by my insurance company ] I was contacted by Mercedes Benz but my insurance company had already decided to total the car becsuse trying to repair it would not be effective I am now without a vehicle as a result of my lost In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I bought a car from this dealership on 2/18/2019 and the salesman who helped us was David Anderson. We arrived to the dealership at 2:30pm and did not leave until 6:45pm due to DMV paper work as they claimed part of the reason for the delay. During the whole process, I addressed some of concerns about the vehicle that needed details attention and that stain on wisors and steering wheel column. They took the car in for detailing and we were under the assumption that those issue were resolved. We drove home and the next day I noticed the stains were not cleaned and some other issue such as there a gap between the trim side panel and the car, there was a big scratched or dent in the rear bumper which was not there when I inspected the car and among other missing items from the car. I called Mr. Anderson numerous of time and addressed my concerns and was informed that he will get back to me with some answers. A few days going by I didn’t get a phone calll back from him or the dealership regarding my concerns. I then received an I completed DMV paper work that requesting for my signatures which I did not sign because I don’t know what I am signing. I am extremely disappointed with this dealership and their professionalism. If I can do this all over again, I would not buy from this dealership because of their poor customer service and not very professional. When I mentioned my concern with.Mr. Anderson , he replied the car is selling “as is”;however it was listed as CPO. If the car is selling “as is” I would take my chance and can get a much better pricing for the same car at another dealership. Enclosed are some of the pictures for your review.

Business Response to a Complaint
Response: Thanks for providing us with the letter written by *** ***I can confirm that she brought a GLK vehicle in for a climate control issueShe was originally quoted $for two hours’ worth of labor to check the climate control system to try and determine what was causing the failureShe was also informed that the computer records showed this to be a salvaged car, and that there were no warranties on itAfter the technician spent the time running various tests, it was found that there was a short in the wiring somewhere in the vehicle causing the automatic climate control system to shut downThe customer was notified that we would need an additional hours’ worth of labor ($580)to start disassembling the interior(carpets, seats, center console,etc) to begin tracing for a short in the wire harness ( this wire harness is the main body harness of the vehicle)She authorized the additional charges on a phone conversation with her advisorThe technician spent the time tracing the wire, disassembling the interiorWe traced the wire up to the dash boardIt was determined the next step was to remove the dashboard to continue tracing the wireThe customer was informed and we asked the customer to authorize an additional hours ($870) to remove the dash board and continue to trace the wire harnessShe told the advisor that she did not want to go any further and she would pick up the vehicle later, she became belligerent on the phone and also told the advisor that she wasn't going to pay for anythingThe advisor directed her to see me when she came to pick up the vehicle later that nightWe reassembled the vehicle for herWhen she came in to pick up her vehicle, she again said she wasn’t going to pay for the technicians time, and became belligerentShe was handled with the utmost professionalismShe was insisting that she wasn't going to payShe was told that we could not release the vehicle without paymentI offered a significant discount to resolve the issueShe finally paid the discounted bill and we released the vehicleShe called back the next day and spoke to the daytime managerWe ultimately credited all her money back, but we have decided that we no longer wish to do business with her
Sent on: *** *** ** Sent by: ***

*** *** complained that he “would like to recover my deductible which is a thousand dollars”I found no record of *** *** or his vehicle visiting our dealershipI contacted him from the information you providedHe confirmed to me that neither he nor his car was ever at this dealershipHe told me he owned a Mercedes-Benz that was involved in a floodHis insurance company totaled his vehicle due to the damage from the floodThey sent him a check for the current value of his vehicle minus his deductible, which is $1,He wants to be reimbursed for his deductible because he feels the original leak into the vehicle from the outside is a factory defectHe does not own the vehicle any longer (it was totaled by insurance) and he never brought the vehicle to a dealership for it to be inspectedI explained that we cannot reimburse his deductible first, because the vehicle went out of warranty over years ago, and second we have no vehicle to inspect to determine any liability

Mercedes Benz of Brooklyn prides itself on taking care of our customers and to process Motor Vehicle in a timely fashion[redacted] Motor Vehicle has been processed and she has received her plates. We will take responsibility for any M.V. violations that pertained to her M.V. and we will provide [redacted] with 2 free oil changes for this inconvenience. Thank You[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They way I was treated no customer should ever be treated that way.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] came in on August ** at 8:08am
After further diagnostic of [redacted]’s Sprinter we had to make extensive repairs to the add blue system which took extra time. Mercedes Benz of Brooklyn did take an extra day with the vehicle but did make sure the vehicle was repaired...

properly the first time. Sometimes going the extra mile for a customer to repair the vehicle correctly the first time takes a little longer than anticipated.  The vehicle was returned to [redacted] on August [redacted] at 11:02am.
 
 
 
Thanks,
 
 
 
[redacted]
[redacted]
Mercedes Benz of Brooklyn

Plates were delayed due to a missing signature on a motor vehicle document. The document was signed and plates were issued. The customer is in receipt of the plates and they are on the vehicle.

The response from the company was unacceptable because the plates were not recieved until after my temp was expired for 2 weeks and I had to constantly call and persist to get my plates. It wasnt until I informed the dealership that I was reporting the business to the Revdex.com that my plates turned up.

Vehicle was in for service(ck engine light). When customer was picking up vehicle, she pointed out scratches and light damage all over her vehicle(both front fenders, many on both bumpers, both rear...

quarter panels and also doors). Each vehicle is automatically photographed upon entry into our dealership. We reviewed the photos with the customer on the spot and noticed the damage she was pointing out was clearly seen in photos. Even though the damage was clearly evident before the vehicle was here, as a goodwill gesture, we offered to buff the vehicle for the client, also explaining that all the damage will not come out, but it will look better. When the customer returned to pick up vehicle after the buffing, she complained that all damage did not come out and demanded we paint the vehicle. She claimed we "photoshopped" the pictures to add the scratches. She was advised that we had gone above and beyond to help, considering we had not caused any damage to her vehicle, and that there was no more assistance we could provide for pre-existing damage. She became unruly and violent, we had to call police to have her removed from the premises. Police did not show, we locked doors(at normal closing time), leaving customer in the service drive. The customer eventually left.

At this time, I have been contacted...

directly by Mercedes-Benz of Brooklyn regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[My car was totaled by my insurance company ]
 
 I was contacted by Mercedes Benz but my insurance company had already decided to total the car becsuse trying to repair it would not be effective . I am now without a vehicle as a result of my lost . 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: My car was having trouble. I took it to the dealer to be serviced. I was told by the dealer it was the transmission. They said diagnostics would be 2-3 hrs. If it was a minor issue discovered my insurance would not cover it I would have to pay it. If it was a major issue my insurer which is [redacted] would cover the diagnostic fee as well as all repairs. An adjuster from [redacted] came out to confirm it was the transmission. It was discovered that the transmission needed replacement as well as another part. I called Allstsate & they confirmed everything. [redacted] explained to me that being that it is a major issue they would be covering the diagnostic charge as well as all repairs & I would pay the $200 deductible. The dealer calls tells me my vehicle is ready & I would have to pay $600 + the $200 deductible. I knew right away that was incorrect. I called my insurer & they expressed to me that agreement on pricing had been negotiated by both parties & paid for to the tune of $7200. The dealer was now trying to state it took 5hrs to diagnose the transmission issue & my insurer stated that along with everything was negotiated when they discussed billing & payment. Both parties were satisfied. My issue that they will not release my vehicle because they are trying to fleece me for the extra $600 they negotiated off with my insurer. I am not supposed to cover any part of the bill except for the deductible. I would like You guys to get an explanation on why it took 5 hrs when they knew what the issue was to begin with. Also, my insurer paid the diagnostic charge why are they trying to me for the same chargeDesired Settlement: That I pay the $200 deductible like it was expressed to me by the dealer & [redacted]. I would like them to release my car back to me.

Review: I made an appointment for my Sprinter the [redacted]. I went it to do a check up and fix the engine of my car. They had said to give them48 hours to do the wwork on the Sprinter. But 24 hours have already passed and the emgine of my car hasnt even beem checked yet. But instead of them fixing tge engine of my car theyre fixing the little things I dont need to be fix. I specifically said I needed the car As Soon As Possible.Desired Settlement: It'll be nice if they can have the car ready the date they have said and we had in agreement. As well to fix what I asked for

Business

Response:

[redacted] came in on August ** at 8:08am

After further diagnostic of [redacted]’s Sprinter we had to make extensive repairs to the add blue system which took extra time. Mercedes Benz of Brooklyn did take an extra day with the vehicle but did make sure the vehicle was repaired properly the first time. Sometimes going the extra mile for a customer to repair the vehicle correctly the first time takes a little longer than anticipated. The vehicle was returned to [redacted] on August [redacted] at 11:02am.

Thanks,

Mercedes Benz of Brooklyn

Review: I purchase a vehicle from Brooklyn Mercedes Benz back on Dec *, 2015 it is now January **, 2015 and my temp has been expired for 15 days now. when I attempted to contact the dealership several times the title clerk vangie was not very responsive in helping me locate my plates and had a very negative attitude with me. her response is they should be coming in any day with no desire to call up and put a rush on them or see what part they were actually up to in processing. in the meantime I have not been able to use my car and it has been receiving tickets for expired temp also. and now no one at the dealership is returning any of my phone calls to let me know where my plates are. this is totally unacceptable and not the proper way to conduct business with there clients.Desired Settlement: I would like to receive my plates so that I can drive my car and would like my next two oil changes complimentary and I also would like for them to speak to there title clerk in regards to the poor rep-or with customer service.

Business

Response:

Plates were delayed due to a missing signature on a motor vehicle document. The document was signed and plates were issued. The customer is in receipt of the plates and they are on the vehicle.

Consumer

Response:

The response from the company was unacceptable because the plates were not recieved until after my temp was expired for 2 weeks and I had to constantly call and persist to get my plates. It wasnt until I informed the dealership that I was reporting the business to the Revdex.com that my plates turned up.

Business

Response:

Mercedes Benz of Brooklyn prides itself on taking care of our customers and to process Motor Vehicle in a timely fashion[redacted] Motor Vehicle has been processed and she has received her plates. We will take responsibility for any M.V. violations that pertained to her M.V. and we will provide [redacted] with 2 free oil changes for this inconvenience. Thank You[redacted]

Review: I went to dealership on december [redacted] ,2015 to diagnose and fix the problem with car. dealer diagnosis and found a problem/fault code po72000 in a car computer. and advice me to change transmission control unit. estimated repair cost $2142.00 . I authorized them to install the unit. after repair completed they told me car is ready to pick up and car has no jerk, no shifting problem and runnig good and complete power train good. has written certified statement by them. as soon as I came out with the car after 10 miles. I got stuck and took the car back to them. after few days they gave me car back again and this time after 13 miles had a same issue and my problem gets worse than it was. I tow back to them , after fews days they did all kind of experiment with car transmission and mesed it up. now they telling me that my car transmission has four more fault code and might need to replace complete transmission. after they damage my transmission .they offer me to give the money back. the problem and mistake they did it could cost me thousands of dollar. they are not taking the responsibilies of mistake they made. please I am seeking help from you guys to slove my dispute. thank you

Review: On January 19, 2016 I came in due to a faulty climate control in my 2012 Mercedes Benz 350 4Matic. On Friday January 22, 2016 after numerous attempts in contacting the service advisor, he finally answered and we spoke about the status of my vehicle. When speaking about the vehicle, I then questioned him if they were able to pin point the place of faultiness and fix it. He then went ahead and told me that due to the snow storm that was coming his service mechanic was not able to do so, and then advised me to keep the loaner car until Tuesday January 26,2016 , which was understandable. Due to the horrible weather he contacted me on that Tuesday and stated that he would contact me the next day on the status of my vehicle. After not hearing from him I attempted to contact him on January 29, 2016 in which took me six times to get a response from him regarding the vehicle. Today is February 2, 2016 after leaving my vehicle there for two full weeks I decided to come in to your office and get information. Upon my arrival I was aware that I would be speaking to Patrick Muhler the PM Service Manager. When arriving and beginning to speak to him, I asked the status of my vehicle and then was told that at the moment “ its an electrical problem but they weren't sure where the wire was actually damaged”. When I asked about why is it is taking so long he then said “ we are looking for it so our next stop is to remove the dashboard and look inside”. After asking how much this would be he began to tell he was not sure and that at the moment my $290.00 bill was now $760.00. At this point I was baffled and began to ask him am I guaranteed that if I pay this amount that the problem will be fixed, and if so how long will it take. He then went on to tell me that he did not know the problem and also did not know where the problem was located, therefore they would have to go deeper into the dashboard. So I then stated that I would want to leave with my vehicle and he then began to get very disrespectful and sarcastic. Stating that if I did not pay the $760.00 he would call me a cab because he would not give me the vehicle, and said to sue the company if I wanted to. After repeating to him that the receipt I had stated $290.00, he said that receipt didn't matter and that he didn't care. He then went on and told me to leave his office before he will call the police on me. I continued to state that it was not the dollar amount but it was the fact that the service I came in for was not being performed. He then when about stating that he would bring the price that went from $290.00 to $760.00 ; to now $544.38 because he told me to “go away” because he had other things to do, and did not want to be “lectured” by me . For me to be able to go home with my vehicle I was forced to pay the $544.38, because I so fed up with the service that was presented to me.

Not only was this man disrespectful, but he continued to be sarcastic, humiliating, rude and even went ahead to threaten me, by raising his voice and standing up so others could hear him in the office while I was still sitting down.

Your company as under legal obligation to carry out the work on my 2012 Mercedes Benz 350 4Matic with reasonable skill, care, and respect, using parts of satisfactory quality and fit for their purpose, as laid down by the Consumer Rights Act 2015; even though my car is not under warrantee.

I would appreciate any type of response to my letter to at the very least let me know that it was not just shuffled or thrown away. If not I will send my recordings to a third-party for further action, because the way I was treated was unacceptable and no person nor company should allow any of their employees to execute this type of treatment. Im disappointed that a company like Mercedes Benz of Brooklyn would provide such substandard unprofessional customer service.Desired Settlement: With all due respect I came to Mercedes Benz of Brooklyn for a repair within my climate control, and not free service. But instead I was told by mr. Devin Prediger on our phone conversation, to seek help else where, rather then providing me with the proper solution to resolve the issue with my vehicle. In which he advised me that it would be better to take 2012 Mercedes Benz GLK 350 4Matic to an independent shop for the repair. My intentions was and still is, for my vehicle to be properly diagnosed and repaired by your company and nonetheless.

Business

Response:

Business Response to a Complaint [redacted]Response: Thanks for providing us with the letter written by [redacted]. I can confirm that she brought a 2012 GLK vehicle in for a climate control issue. She was originally quoted $290 for two hours’ worth of labor to check the climate control system to try and determine what was causing the failure. She was also informed that the computer records showed this to be a salvaged car, and that there were no warranties on it. After the technician spent the time running various tests, it was found that there was a short in the wiring somewhere in the vehicle causing the automatic climate control system to shut down. The customer was notified that we would need an additional 4.0 hours’ worth of labor ($580)to start disassembling the interior(carpets, seats, center console,etc) to begin tracing for a short in the wire harness ( this wire harness is the main body harness of the vehicle). She authorized the additional charges on a phone conversation with her advisor. The technician spent the time tracing the wire, disassembling the interior. We traced the wire up to the dash board. It was determined the next step was to remove the dashboard to continue tracing the wire. The customer was informed and we asked the customer to authorize an additional 6 hours ($870) to remove the dash board and continue to trace the wire harness. She told the advisor that she did not want to go any further and she would pick up the vehicle later, she became belligerent on the phone and also told the advisor that she wasn't going to pay for anything. The advisor directed her to see me when she came to pick up the vehicle later that night. We reassembled the vehicle for her. When she came in to pick up her vehicle, she again said she wasn’t going to pay for the technicians time, and became belligerent. She was handled with the utmost professionalism. She was insisting that she wasn't going to pay. She was told that we could not release the vehicle without payment. I offered a significant discount to resolve the issue. She finally paid the discounted bill and we released the vehicle. She called back the next day and spoke to the daytime manager. We ultimately credited all her money back, but we have decided that we no longer wish to do business with her. Sent on: [redacted] Sent by: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They way I was treated no customer should ever be treated that way.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Took car for service for check engine light the car was in perfect condition when I came to pick it up it was all scratches [redacted] the [redacted] said he would fix it when I came back to pick it up the scratches were still there the [redacted] pat kicked us out of the place threatening that if u don't leave now I'm closing the gates with u still inside I took the kids to my car my wife stayed waiting for the police (which didn't show up ) he started closing the gate with her inside so I got scared he was going to do something to her so I called her to come to the car and we left they are the worst people to work with they do not take car of the customer the [redacted] over there refuses to fix the car that they damaged !!!Desired Settlement: Give the car back in the same condition as it was dropped off not all scratched up !!!

Business

Response:

Vehicle was in for service(ck engine light). When customer was picking up vehicle, she pointed out scratches and light damage all over her vehicle(both front fenders, many on both bumpers, both rear quarter panels and also doors). Each vehicle is automatically photographed upon entry into our dealership. We reviewed the photos with the customer on the spot and noticed the damage she was pointing out was clearly seen in photos. Even though the damage was clearly evident before the vehicle was here, as a goodwill gesture, we offered to buff the vehicle for the client, also explaining that all the damage will not come out, but it will look better. When the customer returned to pick up vehicle after the buffing, she complained that all damage did not come out and demanded we paint the vehicle. She claimed we "photoshopped" the pictures to add the scratches. She was advised that we had gone above and beyond to help, considering we had not caused any damage to her vehicle, and that there was no more assistance we could provide for pre-existing damage. She became unruly and violent, we had to call police to have her removed from the premises. Police did not show, we locked doors(at normal closing time), leaving customer in the service drive. The customer eventually left.

Review: In late August there was a heavy rain storm that damaged all the electrical and safety features of my 2007 ML350 Mercedes Benz. I later found out through online research and my insurance company that due to poor design of the sun roof, the water drained into the quarter panel and under the rear of the car and also under the seat where all the electronic and computer for the car is located .It took the repair shop a month to repair the damages cause by the rain due to the defected sun roof. During that time I was given a rental vehicle for twenty days for the remaining time I had to find other ways of getting my family around which was very difficult. On Wednesday 11/**/2014 the car was flooded again after been previously repaired. I had contacted Mercedes Benz corporate office when the first incident had occurred so they can do a recall on the vehicle but instead they wanted me to pay for the examination of the vehicle. I explained to them that it was a manufacture defect and that it is a safety issue because the first time it happened I was driving the car and all the main safety features just suddenly stop working . I am worried that the vehicle is going to catch on fire while driving it because all the electrical components are all covered in water. I have reached out through to Mercedes Benz several times through e-mail but my concerns fell on deaf ears.

Consumer

Response:

At this time, I have been contacted directly by Mercedes-Benz of Brooklyn regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[My car was totaled by my insurance company ]

I was contacted by Mercedes Benz but my insurance company had already decided to total the car becsuse trying to repair it would not be effective . I am now without a vehicle as a result of my lost .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] complained that he “would like to recover my deductible which is a thousand dollars”. I found no record of [redacted] or his vehicle visiting our dealership. I contacted him from the information you provided. He confirmed to me that neither he nor his car was ever at this dealership. He told me he owned a 2007 Mercedes-Benz that was involved in a flood. His insurance company totaled his vehicle due to the damage from the flood. They sent him a check for the current value of his vehicle minus his deductible, which is $1,000. He wants to be reimbursed for his deductible because he feels the original leak into the vehicle from the outside is a factory defect. He does not own the vehicle any longer (it was totaled by insurance) and he never brought the vehicle to a dealership for it to be inspected. I explained that we cannot reimburse his deductible first, because the vehicle went out of warranty over 3 years ago, and second we have no vehicle to inspect to determine any liability.