Mercedes Benz of El Cajon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Dear Revdex.com, I would like to rescind my complaint (Complaint ID: [redacted] ) regarding a vehicle purchase/repair issues with Mercedes Benz of El CajonThe Sales Manager ( [redacted] ) who has been included on this email has resolved my matterDerek, thank you again for exceeding my expectations for quality and service Additionally, please accept my apology for my delayed reply to your messages - I had an emergent situation occur but thank you so much for ensuring this issue was resolved promptly and showing the utmost care and concern for my matterI will send an additional follto you in a few days but thank you and again I would like to reiterate with the Revdex.com that I do not wish to pursue this complaintThank you, Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Dear Revdex.com, I would like to rescind my complaint (Complaint ID: [redacted] ) regarding a vehicle purchase/repair issues with Mercedes Benz of El CajonThe Sales Manager ( [redacted] ) who has been included on this email has resolved my matter***, thank you again for exceeding my expectations for quality and service Additionally, please accept my apology for my delayed reply to your messages - I had an emergent situation occur but thank you so much for ensuring this issue was resolved promptly and showing the utmost care and concern for my matterI will send an additional follto you in a few days but thank you and again I would like to reiterate with the Revdex.com that I do not wish to pursue this complaintThank you, Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Dear Revdex.com,
I would like to rescind my complaint (Complaint ID: *** ) regarding a vehicle purchase/repair issues with Mercedes Benz of El Cajon
The Sales Manager (*** ***) who has been included on this email has resolved my matter***, thank you again for exceeding my expectations for quality and service.
Additionally, please accept my apology for my delayed reply to your messages - I had an emergent situation occur but thank you so much for ensuring this issue was resolved promptly and showing the utmost care and concern for my matter
I will send an additional follto you in a few days but thank you and again I would like to reiterate with the Revdex.com that I do not wish to pursue this complaint
Thank you,
Regards,
*** ***

To Whom It May Concern, We've made multiple attempts to contact our guest via telephone and e-mail address providedAs a gesture of good will, we'd like to offer our guest two years/20,miles of pre-paid maintenance and a payment credit equal to his current payment, or up to $maximumWe
remain very interested in connecting with our guest to better understand the details of what's occurred and work to take care of all future automotive needsThank you for your help and assistance in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
 Dear Revdex.com, I would like to rescind my complaint (Complaint ID:  [redacted] ) regarding a vehicle purchase/repair issues with Mercedes Benz of El Cajon. The Sales Manager ([redacted]) who has been included on this email has resolved my matter. Derek, thank you again for exceeding my expectations for quality and service.  Additionally, please accept my apology for my delayed reply to your messages - I had an emergent situation occur but thank you so much for ensuring this issue was resolved promptly and showing the utmost care and concern for my matter. I will send an additional follow-up to you in a few days but thank you and again I would like to reiterate with the Revdex.com that I do not wish to pursue this complaint. Thank you,  Regards,
[redacted]

We are happy to report we were able to exchange guest's Sprinter Van
for one that accommodates his needs. Mercedes Benz Financial Services
was extremely cooperative in replacing the collateral in his security
agreement. General Manager has since spoken with guest and he feels as if his...


complaint has been completely resolved. He has positive and favorable
Yelp review and we have a good and open relationship. General Manager would like to
thank guest for his business and with his efforts while working our
way through this situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
 
Dear Revdex.com,
 
I would like to rescind my complaint (Complaint ID:  [redacted] ) regarding a vehicle purchase/repair issues with Mercedes Benz of El Cajon.
 
The Sales Manager ([redacted]) who has been included on this email has resolved my matter. Derek, thank you again for exceeding my expectations for quality and service. 
 
Additionally, please accept my apology for my delayed reply to your messages - I had an emergent situation occur but thank you so much for ensuring this issue was resolved promptly and showing the utmost care and concern for my matter.
 
I will send an additional follow-up to you in a few days but thank you and again I would like to reiterate with the Revdex.com that I do not wish to pursue this complaint.
 
Thank you,
 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 Dear Revdex.com, I would like to rescind my complaint (Complaint ID:  [redacted] ) regarding a vehicle purchase/repair issues with Mercedes Benz of El Cajon. The Sales Manager ([redacted]) who has been included on this email has resolved my matter. [redacted], thank you again for exceeding my expectations for quality and service.  Additionally, please accept my apology for my delayed reply to your messages - I had an emergent situation occur but thank you so much for ensuring this issue was resolved promptly and showing the utmost care and concern for my matter. I will send an additional follow-up to you in a few days but thank you and again I would like to reiterate with the Revdex.com that I do not wish to pursue this complaint. Thank you,  Regards,
[redacted]

Mercedes of El Cajon

They have the worst customer service I have ever seen at any car dealer at their parts department.I have waited for almost 45 minutes at the counter while the workers are trying to look for a simple set of spark plug wires for my car,and I ended up leaving without been served,cause they could not locate the part on their computer.I would not recommend any one going to this dealer.

Review: I purchased a 2013 Mercedes Benz C250 car from the dealership. The salesman, Ray Cordero, represented that if I financed the purchase through Mercedes Benz, the dealership would pay the first month's loan payment plus the first two maintenance services on the vehicle. After the sale closed, the dealership refused to honor the agreement, and attempted to get out of the agreement by saying the agreement only applied to certified pre-owned vehicles. This is not true because the only car I ever considered, test drove, and discussed with the dealership was the used but not certified car I bought. The terms above were specifically offered to me with respect to the car I bought.Desired Settlement: I would like the dealership to honor the terms of the agreement and pay for the first month's loan payment and the first two maintenance services for the vehicle.

Business

Response:

To Whom It May Concern, We've made multiple attempts to contact our guest via telephone and e-mail address provided. As a gesture of good will, we'd like to offer our guest two years/20,000 miles of pre-paid maintenance and a payment credit equal to his current payment, or up to $425 maximum. We remain very interested in connecting with our guest to better understand the details of what's occurred and work to take care of all future automotive needs. Thank you for your help and assistance in this matter.

Review: I purchased a $47.4K Mercedes Sprinter that was too large for using within my business. I contacted my dealers within 24-48 hours of purchasing, to exchange for a smaller vehicle. This dealership basically stalled me while the paperwork from financing/bank went through. I've spoken to many Mercedes dealerships and they've told me that this was very wrong for the dealership to treat a customer this way. Their very own corporate guys said this was wrong as well!!!Desired Settlement: Resolve the problem.

Business

Response:

We are happy to report we were able to exchange guest's Sprinter Van

for one that accommodates his needs. Mercedes Benz Financial Services

was extremely cooperative in replacing the collateral in his security

agreement. General Manager has since spoken with guest and he feels as if his

complaint has been completely resolved. He has positive and favorable

Yelp review and we have a good and open relationship. General Manager would like to

thank guest for his business and with his efforts while working our

way through this situation.