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Mercedes Benz of Elmbrook

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Reviews Mercedes Benz of Elmbrook

Mercedes Benz of Elmbrook Reviews (2)

Review: On November 24, 2014 my car was hit by another in a slow impact collision. I proceeded to Audi International Service in West Allis where I purchased the car, who sent me to their body shop at Mercedes of Elmbrook, where I received an initial estimate of $3,800. Over the following several weeks more and more work was ordered by the body shop resulting ultimately in repair cost exceeding $9,000. The car never felt completely right though after picking it up from the repair in December 2014. It fish tailed in wet conditions even at low speeds of around 35-40 miles/hour, at higher speeds on the interstate it would unexpectedly and suddenly break out in the rear where the car had originally been hit in the collision. This caused me one time to almost side swipe a semi truck and on other occasions being pulled off the interstate into the ditch. I brought this to Audi service personnel and Elmbrook Mercedes representatives on numerous occasions throughout 2015, including but not limited to January 20, April 29, October 13 and November 10, 2015. But each time I was told I simply needed different tires. This is a 2014 model car and had brand new tires in the first place. In November 2015, I noticed severe deterioration from wear on only the very outside of only the rear passenger tire. All three other tires seemed in equally good condition. The tire in question is the area where the original collision occurred. On November 10, 2015 I complained again both at Int'l Audi and Elmbrook Mercedes, who told the insurance who were willing to cover this under the original claim that the car was fine when it originally left there after the repair. The insurance advised me to get a second quote which I did at another area body shop on November 28, 2015. There the car required additional repair in the amount of $2,201.39 dollars, including but not limited to alignments, replacement of two bent wheels and more. This body shop informed me in writing the car had either never been properly aligned or not aligned at all during the original repair at Mercedes of Elmbrook in December of 2014, very likely causing this extensive additional damage. Service at Audi International acknowledged all along there was this damage, but deferred to Mercedes of Elmbrook each time I spoke with them because that was where the car had been repaired originally. Elm brook Mercedes remained uncooperative through the end. The car works perfectly now after the second repair at the different shop on November 28, 2015 and I am looking at a minimum for reimbursement by Elmbrook Mercedes for the second repair that was necessitated by them not properly repairing the car the first time.Desired Settlement: The car works perfectly now after the second repair at the different shop on November 28, 2015 and I am looking at a minimum for reimbursement in the full amount of $2,201.39 by Elmbrook Mercedes for the second repair that was necessitated by them not properly repairing the car the first time in December 2014.

Business

Response:

Mr. [redacted] came into our body shop at Mercedes-Benz of Elmbrook to get body damage repaired on his Audi A6 in December of 2014. The car, when leaving the body shop, was aligned to proper specifications by our Infiniti dealership in Waukesha, located on the same property as Mercedes-Benz of Elmbrook. We have documentation to support this on a repair order (Infiniti repair order 47701). At the time of the accident, Mr. [redacted]’s car had 10,116 miles on it. We have absolutely no record at either store of Mr. [redacted] coming in to address his concerns in January of 2015.Mr. [redacted] did come into our Audi Milwaukee store February 13, 2015 to address a loud noise from his car. This visit resulted in some bolts for a heat shield being tightened, nothing in regards to “fish tailing” or alignment/tire concerns were documented on this repair order (474391). The mileage at this visit in February 2015 was 12,258. Mr. [redacted] returned to our Audi Milwaukee service department again April 28, 2015 for routine maintenance, and made no mention again of any “fish tailing” or alignment/tire issues (478741), and the mileage at this visit was 16,607.It is not until October 13, 2015 that Mr. [redacted] brought his car into the Audi Milwaukee service center because of an alignment/tire concern (489169) and the mileage at this visit was 24,981. It is the expressed opinion of both Audi Milwaukee and Mercedes-Benz of Elmbrook that from the time the customer picked up the car from the original body shop repair in January 2015, until the time he first made mention of alignment/tire concerns it was 10 months later. In those 10 months the customer had driven his car 14,865 miles. During this time the customer had visited Audi Milwaukee’s service center twice, neither time making any mention of the alignment/tire concerns.By Mr. [redacted]’s own admission he had gone into the ditch on different “occasions” which could have significantly affected the alignment of his car.Our determination is that there has been entirely too much time and too many miles driven from the time of original repair at Mercedes-Benz of Elmbrook in December 2014/January 2015 until any documented concern in October 2015 to find any fault in the repairs at Mercedes-Benz of Elmbrook.

Consumer

Response:

The shop's admission of the missing bolt is further proof of their careless and incomplete repair work in December 2014. What’s more, admitting they recorded only some and not all of my visits and complaints further evidences their lack of care and even seems reminiscent of a cover up in retrospect, an attempt to “ignore the issues away."The shop's admission of the missing bolt is further proof of their careless and incomplete repair work in December 2014. What’s more, admitting they recorded only some and not all of my visits and complaints further evidences their lack of care and even seems reminiscent of a cover up in retrospect, an attempt to “ignore the issues away."

Review: My vehicle was dropped off for bodywork and also needed the left front wheel to be replaced due to the fact it was bent. The wheel was replaced with another bent wheel, however, it took a lot of time and money to find that out.

After picking up the vehicle after the repairs were done, it was pulling, severely, to the left. I took the vehicle back for realignment and it did not correct the problem, so I decided to take it to a different repair shop for alignment. It also did not fix the problem. The level of frustration was reaching my breaking point so I took it to a third repair shop who suggested replacing the 2 front control arms and then try realigning it again. Well, after doing all that it also did not correct the problem. So, I took it back to the repair shop that replaced the control arms for further diagnostic, and after keeping my vehicle for another entire day trying to figure it out, they came to find out the left front wheel was bent.Desired Settlement: The bent wheel to be replaced with a BMW brand new OEM wheel. The vehicle to realigned. Reimbursement for the 2 alignments done at the 2 different repair shops as well as reimbursement for the control arms replacement.

Consumer

Response:

On Fri, Oct 3, 2014 at 4:12 PM, [redacted] wrote:Hi [redacted],

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Parts & Supplies - New, Alternators & Generators - Auto Repair, Auto Body Repair & Painting, Auto Diagnostic Service, Auto Repair & Service, Auto Repairing - Foreign, Auto Services, Auto Dealers - Hybrid Vehicles

Address: 2230 E Moreland Blvd, Waukesha, Wisconsin, United States, 53186

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