Mercedes Benz of Huntington

While in for service in May of (approximately months after his delivery), [redacted] stated that his vehicle was in an accident that was not reported to [redacted] until well after he purchased the vehicle from Mercedes-Benz of Huntington He stated that his insurance company was surcharging his insurance policy because of a $40,charge-offI had never heard of such a surcharge before If there was a $40,accident, the insurance company would have considered the vehicle a total loss In any case, we put the vehicle up on a service lift and found no substantial body work We did find a little over spray (of paint), having to do with the repair of the front spoiler (bumper).I could tell that [redacted] was unhappy with the vehicle and offered to “swap” the vehicle with another we had in inventory He agreed to the swap and we made the vehicle ready for deliveryWe added equipment that [redacted] requested i.erear deck spoiler After we made the vehicle ready for delivery, [redacted] reneged on that agreement We offered him another vehicle that we was a little more expensive and told him that he would have to pay the difference of the two vehicles He told me no, that hewanted us to find another vehicle exactly like the one he had purchased After several months went by, I received a letter from his attorney I wrote back to the attorney that we acted in good faith with the information that we had at thetime of the sale.We have accommodated [redacted] as much as we can, but at this point [redacted] will have to come pay us for another vehicle He has put over ten thousand miles more on his car and there is another year of depreciationAt only $per mile, [redacted] would have to come up with at least $plus another year of depreciation on his vehicle We would be willing to trade his vehicle for anotherHe has a very favorable interest rate now but, that loan will have to be paid off and a new loan started, (at whatever the current rates are) We will use the best rates available from our loan institutions or, he can obtain his own loanRight now we have favorable rates [redacted] ’s vehicle has a Mercedes-Benz Certified Pre-Owned WarrantyAll of his issues have been addressed and repaired under that warranty That is what the warranty was intended for We are willing to take his vehicle in trade and work with him on another that he will be more comfortable in I feel that we have acted in good faith with the information that we had at the time of the sale and have tried to accommodate him several times Thank you for the opportunity to respond, [redacted] ***, [redacted]

To answer [redacted] 's complaint: Mercedes-Benz of Huntington sold [redacted] a Mercedes-Benz Certified Pre-Owned vehicle as she mentioned [redacted] introduced [redacted] to a transporter and [redacted] arranged the shipping of the vehicle (with the transporter) for the sum of $ [redacted] gave the transporter a $deposit When the transporter arrived at our dealership he requested payment in fullWe accommodated him with a check for $as he requested When transporting a vehicle, the transporters request that there be no fuel in the gas tank for safety reasonsWhile the vehicle was clean when it left our premises, it was transported in an open transport vehicleWhen the vehicle arrived and was unloaded, it was dirty and needed to be cleanedAlso, there was a "loud grinding" soundThe transporter fills out a condition report, which does not report any grinding sounds or problems with the front of the vehicle Vinny asked [redacted] to bring the vehicle to the local dealerI called the dealer and asked them to check the vehicle, fill it with gas, detail it and send me the billThe repairs were made under the original factory warranty, which is still in effect until or 50,miles, whichever comes first [redacted] also has the Mercedes-Benz Certified Base month unlimited mileage WarrantyThe vehicle had 26,miles when it leftI found out later that we had been overcharged by the transporterThe salesperson, in an effort to garner good will with the customer, told the shipper to refund the customer the $over charge (to pay for the detail and the gas), even though we asked the local dealer to bill us for the sameThe customer has received the refund from the shipper The vehicle's certification can be verified by any dealership by calling MBUSA In short, we already gave [redacted] the $overpayment that we were dueWe have proved that the vehicle is certified and we made an introduction to the local dealer for her so she would have a place to service her carWe regret that [redacted] had an issue with her car but that is what the warranties are for Therefore, I believe that we have acted in good faith and in the customer's best interestNo other action is required [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The message track from Mercedes and Huntington is inconsistent and questionable The Mercedes Case worker clearly stated the total cost was $ The Huntington sales person clearly stated (in my recorded messages) the car did not go though the CPO process Mercedes of Huntington was NOT forthright or honest as they did NOT disclose to me the car had mechanical issues, thus I question any documentationI certainly would not have purchased and much let pay to ship a car with obvious had mechanical issuesMy time (hours), trouble and inconvenience of dealing with this car has been a nightmare Resolution – refund me the full $shipping cost Lastly, [redacted] can you better explain to me the role of the Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

With regard to the mechanical issue; the issue was resoldved as per the new car warranty.
In the attachments you will see the original order form for $800.00. There was a $deposit that was paid by *** *** upon the shippers request:
Price Quote:$- Payments Rec'd: $- Total Balance: $Deposit Due: $200 COD Amount: $Unfortunately, the driver asked for and was given the full $800.00. when the sales person realized that we had overpaid he asked KTransport Incto send the $overcharge directly to *** ***. Copies of the checks and correspondence is enclosed
So, as I had responded, the total cost to ship the vehicle was $800.00.
We appologize for *** ***'s mecdhanical issue but, that is what the year/50,mile factory warranty is for. The CPO warranty will take over at the end of the factory warranty and add another months with Unlimited miles.
There is no need to compensate *** *** for the shipping costs. Again, we have tried to satisfy *** *** and garner good will. WRD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Mercedes-Benz customer care caseworker confirmed the total delivery cost to transport the car was $There was no gratuitous, good faith by MB HuntingtonI was over charged by $I was returned $There is NO incremental gainI am at net zeroTo position the refund as a good faith gesture is just absurd and insulting. RESOLUTION - Refund $transport cost. I would never have purchased and transported a defected car in serious need of repair
In regard to the mechanical defect, (which was not fully addressed by Huntington), there is a serious transparency and truth in Advertising issue as the product advertised was delivered with obvious and distinct mechanical problems and was not certified as there is NO WAY it would have pass the CPO process with the loud and apparent noise when driving
RESOLUTION -
MB Huntington to partner/ MB *** to run CPO inspection at no charge to me
NET:
1) Refund $delivery charge
2) MB Huntington to partner/ MB *** to run CPO inspection at
no charge to me
Happy to talk further, and open to a way call with Huntington - *** you have my telephone no#[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I agree with *** *** that had the car had $40,worth of damage it would have been totaledFor about the 10th time the $40,was for LIABILITY not property damageI have resolved this issue with my insurance company and it is no longer an issue.The swap I agreed to was for an exact match with no money out of my pocketThe first vehicle offered did not have spoiler yet installed until I agreed to the swapThe interest rate, monthly payment etcwas much higher which was why I rejected itI felt and still do that this should not cost me anything (other than DMV fees)The 2nd vehicle offered was a "luxury" slightly higher priced vehicleThe front and rear of the "luxury" vehicle did not come close to the "sport" I purchased and I rejected that also.I agree with *** several months have gone by and I have heard nothing from himI am sure he is disappointed I did not take his offersI am very unhappy with this situation which has gone on for a long timeThe additional mileage I have put on the vehicle is because I have driven it (and continue to).I have spent many hours bringing this car in for leaks, front windows etcAs I am sure ***s time is important, so is mine
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

While in for service in May of 2014 (approximately 2 months after his delivery), [redacted] stated that his vehicle was in an accident that was not reported to [redacted] until well after he purchased the vehicle from Mercedes-Benz of Huntington.  He stated that his insurance company was...

surcharging his insurance policy because of a $40,000.00 charge-off. I had never heard of such a surcharge before.  If there was a $40,000.00 accident, the insurance company would have considered the vehicle a total loss.  In any case, we put the vehicle up on a service lift and found no substantial body work.  We did find a little over spray (of paint), having to do with the repair of the front spoiler (bumper).I could tell that [redacted] was unhappy with the vehicle and offered to “swap” the vehicle with another we had in inventory.  He agreed to the swap and we made the vehicle ready for delivery. We added equipment that [redacted] requested i.e. rear deck spoiler.  After we made the vehicle ready for delivery, [redacted] reneged on that agreement.   We offered him another vehicle that we was a little more expensive and told him that he would have to pay the difference of the two vehicles.  He told me no, that hewanted us to find another vehicle exactly like the one he had purchased.  After several months went by, I received a letter from his attorney.  I wrote back to the attorney that we acted in good faith with the information that we had at thetime of the sale.We have accommodated [redacted] as much as we can, but at this point [redacted] will have to come pay us for another vehicle.   He has put over ten thousand miles more on his car and there is another year of depreciation. At only $0.25 per mile, [redacted] would have to come up with at least $2500.00 plus another year of depreciation on his vehicle.  We would be willing to trade his vehicle for another. He has a very favorable interest rate now but, that loan will have to be paid off and a new loan started, (at whatever the current rates are).  We will use the best rates available from our loan institutions or, he can obtain his own loan. Right now we have favorable rates.  [redacted]’s vehicle has a Mercedes-Benz Certified Pre-Owned Warranty. All of his issues have been addressed and repaired under that warranty.  That is what the warranty was intended for.  We are willing to take his vehicle in trade and work with him on another that he will be more comfortable in.  I feel that we have acted in good faith with the information that we had at the time of the sale and have tried to accommodate him several times.  Thank you for the opportunity to respond, [redacted], [redacted].

To answer [redacted]'s complaint:
Mercedes-Benz of Huntington sold [redacted] a Mercedes-Benz Certified Pre-Owned vehicle as she mentioned. [redacted] introduced [redacted] to a transporter and [redacted] arranged the shipping of the vehicle (with the transporter) for the sum...

of $800.00. [redacted] gave the transporter a $200.00 deposit.
When the transporter arrived at our dealership he requested payment in full. We accommodated him with a check for $800.00 as he requested.
When transporting a vehicle, the transporters request that there be no fuel in the gas tank for safety reasons. While the vehicle was clean when it left our premises, it was transported in an open transport vehicle. When the vehicle arrived and was unloaded, it was dirty and needed to be cleaned. Also, there was a "loud grinding" sound. The transporter fills out a condition report, which does not report any grinding sounds or problems with the front of the vehicle.
Vinny asked [redacted] to bring the vehicle to the local dealer. I called the dealer and asked them to check the vehicle, fill it with gas, detail it and send me the bill. The repairs were made under the original factory warranty, which is still in effect until 10/**/2014 or 50,000 miles, whichever comes first. [redacted] also has the Mercedes-Benz Certified Base 12 month unlimited mileage Warranty. The vehicle had 26,739 miles when it left. I found out later that we had been overcharged by the transporter. The salesperson, in an effort to garner good will with the customer, told the shipper to refund the customer the $200.00 over charge (to pay for the detail and the gas), even though we asked the local dealer to bill us for the same. The customer has received the refund from the shipper.
The vehicle's certification can be verified by any dealership by calling MBUSA.
In short, we already gave [redacted] the $200.00 overpayment that we were due. We have proved that the vehicle is certified and we made an introduction to the local dealer for her so she would have a place to service her car. We regret that [redacted] had an issue with her car but that is what the warranties are for.
Therefore, I believe that we have acted in good faith and in the customer's best interest. No other action is required.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The
message track from Mercedes and Huntington is inconsistent and questionable.
The
Mercedes Case worker clearly stated the total cost was $600
The Huntington sales person clearly stated (in my recorded messages) the car did not go though the
CPO process.
Mercedes
of Huntington was NOT forthright or honest as they did NOT disclose to me the car
had mechanical issues, thus I question any documentation. I certainly would not have purchased and much let pay to ship a car with obvious had mechanical issues. My time (7 hours), trouble and inconvenience of dealing with this car has been a nightmare.
Resolution – refund me the full $600 shipping cost.
Lastly,
[redacted] can you better explain to me the role of the Revdex.com.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Starting in April 2014 I searched the Mercedes Benz web for a Certified Pre Owned car. I found one in MB of Huntington, I talked with sale person who ensure me the car was certified and had NO mechanical issues, he also stated the car was a Certified Pre-Owned vehicle . I purchased the car via wire transfer on April [redacted]. It was delivery by transport company May [redacted]. The cost to delivery the car was a total of $600.00 which was charged to me. I drove the car 50feet and heard a loud grinding sound. I called the dealer to tell them the car was defected. They suggested I take it to a MB dealership in my city (MB of West Chester). Net, within 40 min of delivering me the car it was at another MB shopping having both the from Wheel bearings replaced. MB of West Chester alerted me the car was NOT a Certified car. We called the Huntington dealer who stated the paperwork/process takes time to post as Certified. upon that explanation WC repaired the car as not charge. The car also was NOT detailed (as it should be for resale) in fact it was also filthy. I called the MB Customer Care line and they have tried to help we work through the issues. The Case worker, after investgating found the car was Certified but at this point I don't trust it was. I am very concerned that the Huntington dealership in NY knowingly sold me a car that was defected and I calling their intergity into play. The MB Case worker aligned on 1) MB of [redacted]o detail the car MB of Huntington to cover the cost 2) MB of [redacted]o Full the tank with gas, MB of Huntington to cover the cost (as it was empty upon delivery to me) and 3) to "look" over the car. 1 and 2 I agree to, 3, is not acceptable. Although the car was Certified I have NO confidence that the car is mechically sound. I asked that MB of Huntington to cover the cost for MB to [redacted]o run the same inspection (different from a "look over") as the the Certification process. I have also asked for the MB of Huntington to refund me my entire shipping cost. Currently they refunded $200.00 so I am asking for the additional $400.00.Desired Settlement: I asked that MB of Huntington to cover the cost for MB to [redacted]o run the same inspection (different from a "look over") as the the Certification process. And I would like a full refund of the total shipping of the car an additional $400.00.

Business

Response:

To answer [redacted]'s complaint:

Mercedes-Benz of Huntington sold [redacted] a Mercedes-Benz Certified Pre-Owned vehicle as she mentioned. [redacted] introduced [redacted] to a transporter and [redacted] arranged the shipping of the vehicle (with the transporter) for the sum of $800.00. [redacted] gave the transporter a $200.00 deposit.

When the transporter arrived at our dealership he requested payment in full. We accommodated him with a check for $800.00 as he requested.

When transporting a vehicle, the transporters request that there be no fuel in the gas tank for safety reasons. While the vehicle was clean when it left our premises, it was transported in an open transport vehicle. When the vehicle arrived and was unloaded, it was dirty and needed to be cleaned. Also, there was a "loud grinding" sound. The transporter fills out a condition report, which does not report any grinding sounds or problems with the front of the vehicle.

Vinny asked [redacted] to bring the vehicle to the local dealer. I called the dealer and asked them to check the vehicle, fill it with gas, detail it and send me the bill. The repairs were made under the original factory warranty, which is still in effect until 10/**/2014 or 50,000 miles, whichever comes first. [redacted] also has the Mercedes-Benz Certified Base 12 month unlimited mileage Warranty. The vehicle had 26,739 miles when it left. I found out later that we had been overcharged by the transporter. The salesperson, in an effort to garner good will with the customer, told the shipper to refund the customer the $200.00 over charge (to pay for the detail and the gas), even though we asked the local dealer to bill us for the same. The customer has received the refund from the shipper.

The vehicle's certification can be verified by any dealership by calling MBUSA.

In short, we already gave [redacted] the $200.00 overpayment that we were due. We have proved that the vehicle is certified and we made an introduction to the local dealer for her so she would have a place to service her car. We regret that [redacted] had an issue with her car but that is what the warranties are for.

Therefore, I believe that we have acted in good faith and in the customer's best interest. No other action is required.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Mercedes-Benz customer care caseworker confirmed the total delivery cost to transport the car was $600. There was no gratuitous, good faith by MB Huntington. I was over charged by $200. I was returned $200. There is NO incremental gain. I am at net zero. To position the refund as a good faith gesture is just absurd and insulting.

RESOLUTION - Refund $600 transport cost. I would never have purchased and transported a defected car in serious need of repair.

In regard to the mechanical defect, (which was not fully addressed by Huntington), there is a serious transparency and truth in Advertising issue as the product advertised was delivered with obvious and distinct mechanical problems and was not certified as there is NO WAY it would have pass the CPO process with the loud and apparent noise when driving.

RESOLUTION -

MB Huntington to partner/ MB [redacted] to run CPO inspection at no charge to me

NET:

1) Refund $600 delivery charge

2) MB Huntington to partner/ MB [redacted] to run CPO inspection at

no charge to me

Happy to talk further, and open to a 3 way call with Huntington - [redacted] you have my telephone no#

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

With regard to the mechanical issue; the issue was resoldved as per the new car warranty.

In the attachments you will see the original order form for $800.00. There was a $200.00 deposit that was paid by [redacted] upon the shippers request:

Price Quote:$800 - Payments Rec'd: $200 - Total Balance: $600 Deposit Due: $200 COD Amount: $600. Unfortunately, the driver asked for and was given the full $800.00. when the sales person realized that we had overpaid he asked KTransport Inc. to send the $200.00 overcharge directly to [redacted]. Copies of the checks and correspondence is enclosed.

So, as I had responded, the total cost to ship the vehicle was $800.00.

We appologize for [redacted]'s mecdhanical issue but, that is what the 4 year/50,000 mile factory warranty is for. The CPO warranty will take over at the end of the factory warranty and add another 12 months with Unlimited miles.

There is no need to compensate [redacted] for the shipping costs. Again, we have tried to satisfy [redacted] and garner good will. WRD.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The

message track from Mercedes and Huntington is inconsistent and questionable.

The

Mercedes Case worker clearly stated the total cost was $600

The Huntington sales person clearly stated (in my recorded messages) the car did not go though the

CPO process.

Mercedes

of Huntington was NOT forthright or honest as they did NOT disclose to me the car

had mechanical issues, thus I question any documentation. I certainly would not have purchased and much let pay to ship a car with obvious had mechanical issues. My time (7 hours), trouble and inconvenience of dealing with this car has been a nightmare.

Resolution – refund me the full $600 shipping cost.

Review: Purchased a 2011 E350 Artic White sport mb Certified Pre-Owned in March 2014. Car was in an accident prior to my ownership (not reported to DMV until May 2014). It has been in the shop numerous times for leaks and driver and passenger window problems. Was asked if I would accept a "swap". I agreed for the same car that I purchased. Was offered a 2012 at considerable more money. Rejected as I don't believe this "swap" should cost me any additional money. Was offered a "luxury" vehicle which doesn't come close to the sport edition. It has been over a year since I purchased this vehicle. Have heard nothing from MB of Huntington in months. They are not even trying to locate a comparable car.Desired Settlement: Same year, color, model as I have or newer one with no out of pocket cost to me.

Business

Response:

While in for service in May of 2014 (approximately 2 months after his delivery), [redacted] stated that his vehicle was in an accident that was not reported to [redacted] until well after he purchased the vehicle from Mercedes-Benz of Huntington. He stated that his insurance company was surcharging his insurance policy because of a $40,000.00 charge-off. I had never heard of such a surcharge before. If there was a $40,000.00 accident, the insurance company would have considered the vehicle a total loss. In any case, we put the vehicle up on a service lift and found no substantial body work. We did find a little over spray (of paint), having to do with the repair of the front spoiler (bumper).I could tell that [redacted] was unhappy with the vehicle and offered to “swap” the vehicle with another we had in inventory. He agreed to the swap and we made the vehicle ready for delivery. We added equipment that [redacted] requested i.e. rear deck spoiler. After we made the vehicle ready for delivery, [redacted] reneged on that agreement. We offered him another vehicle that we was a little more expensive and told him that he would have to pay the difference of the two vehicles. He told me no, that hewanted us to find another vehicle exactly like the one he had purchased. After several months went by, I received a letter from his attorney. I wrote back to the attorney that we acted in good faith with the information that we had at thetime of the sale.We have accommodated [redacted] as much as we can, but at this point [redacted] will have to come pay us for another vehicle. He has put over ten thousand miles more on his car and there is another year of depreciation. At only $0.25 per mile, [redacted] would have to come up with at least $2500.00 plus another year of depreciation on his vehicle. We would be willing to trade his vehicle for another. He has a very favorable interest rate now but, that loan will have to be paid off and a new loan started, (at whatever the current rates are). We will use the best rates available from our loan institutions or, he can obtain his own loan. Right now we have favorable rates. [redacted]’s vehicle has a Mercedes-Benz Certified Pre-Owned Warranty. All of his issues have been addressed and repaired under that warranty. That is what the warranty was intended for. We are willing to take his vehicle in trade and work with him on another that he will be more comfortable in. I feel that we have acted in good faith with the information that we had at the time of the sale and have tried to accommodate him several times. Thank you for the opportunity to respond, [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I agree with [redacted] that had the car had $40,000.00 worth of damage it would have been totaled. For about the 10th time the $40,000 was for LIABILITY not property damage. I have resolved this issue with my insurance company and it is no longer an issue.The swap I agreed to was for an exact match with no money out of my pocket. The first vehicle offered did not have spoiler yet installed until I agreed to the swap. The interest rate, monthly payment etc. was much higher which was why I rejected it. I felt and still do that this should not cost me anything (other than DMV fees). The 2nd vehicle offered was a "luxury" slightly higher priced vehicle. The front and rear of the "luxury" vehicle did not come close to the "sport" I purchased and I rejected that also.I agree with [redacted] several months have gone by and I have heard nothing from him. I am sure he is disappointed I did not take his offers. I am very unhappy with this situation which has gone on for a long time. The additional mileage I have put on the vehicle is because I have driven it (and continue to).I have spent many hours bringing this car in for leaks, front windows etc. As I am sure [redacted]s time is important, so is mine.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,