The vehicle was sold at a very fair used ‘as-is’ market valueIt is unfortunate that there is an oil leak on the vehicleUnfortunately with used vehicles any number of issues can arise unexpectedly at any timeThe dealership safety inspected the vehicle prior to sale and did not notice the oil leak at that timeThe tires measured above the wear barsThe dealership offered to sell warranty with the vehicle at the time of sale, the warranty was declined by the buyerThe dealership allows and encourages third party inspections prior to finalizing the saleThe dealership has tried to address this with reasonable solutionWe have offered free used tires and discounted labor to repair the oil leakThe vehicle in question has over 70k miles on it, has been driven by the new owner approximately 5k miles since purchase and was sold ‘as-is’ Mercedes-Benz of Littleton sincerely wants to resolve these matters amicably and reasonablyWe understand the cliebts frustration about these issues but the expectation that the dealership pay for everything is unreasonableUsed vehicles out of warranty can have issues arise at anytimeFurther issues and wear and tear may surface unexpectedly at any momentWe are happy to further discuss other solutions to address these concerns
Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ [redacted] brought in his [redacted] on June of We inspected his vehicle and sugested an allignment,and bushings that were badly crackedAdvised customer that if the bushings were not changed it could effect allignment and tire wear Customer requested we do the allignment and "hold off on the bushings" Customer picked up vehicle, paid ($139.53), and was on his wayThere were no other repairs done or comments from customer of any damage at that time Initial Consumer Rebuttal / [redacted] (3000, 20, 2015/11/16) */ Please see More info received from the consumer for details Final Business Response / [redacted] (4000, 31, 2015/12/10) */ Please advise on where to forward the check Final Consumer Response / [redacted] (4200, 33, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] XXXXX
The dealership replaced the bulbs to a brighter bulb at no chargeThe vehicle in question is a class leading seller that is fully operating at [redacted] - [redacted] specificationsThere is nothing wrong with the lightsThe client test drove the vehicle before purchasing and was provided the vehicle configurationThe client never specified they needed ‘LED’ headlights when purchasing the vehicleWe are sorry the client does not like the headlights and as such we changed the bulbs to a brighter bulb at no chargeWe are willing to assist with a further solution and want the client to be satisfiedUnfortunately the client is acting very aggressively toward employeesWe will reach out further to resolve this amicably but the client needs to be respectful to the staff and reasonable to the solutionWe sincerely want every client to be satisfied and happy with their vehicle and the dealershipWe will try and resolve this issue to the clients benefit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The management of [redacted] stepped up and resolved the issue. I really appreciate it.
Sincerely,
[redacted]
The vehicle was sold at a very fair used ‘as-is’ market value. It is unfortunate that there is an oil leak on the vehicle. Unfortunately with used vehicles any number of issues can arise unexpectedly at any time. The dealership safety inspected the vehicle prior to sale and did not notice the oil...
leak at that time. The tires measured above the wear bars. The dealership offered to sell warranty with the vehicle at the time of sale, the warranty was declined by the buyer. The dealership allows and encourages third party inspections prior to finalizing the sale. The dealership has tried to address this with reasonable solution. We have offered free used tires and discounted labor to repair the oil leak. The vehicle in question has over 70k miles on it, has been driven by the new owner approximately 5k miles since purchase and was sold ‘as-is’ Mercedes-Benz of Littleton sincerely wants to resolve these matters amicably and reasonably. We understand the cliebts frustration about these issues but the expectation that the dealership pay for everything is unreasonable. Used vehicles out of warranty can have issues arise at anytime. Further issues and wear and tear may surface unexpectedly at any moment. We are happy to further discuss other solutions to address these concerns.
The dealership replaced the bulbs to a brighter bulb at no charge. The vehicle in question is a class leading seller that is fully operating at [redacted] specifications. There is nothing wrong with the lights. The client test drove the vehicle before purchasing and was provided the vehicle...
configuration. The client never specified they needed ‘LED’ headlights when purchasing the vehicle. We are sorry the client does not like the headlights and as such we changed the bulbs to a brighter bulb at no charge. We are willing to assist with a further solution and want the client to be satisfied. Unfortunately the client is acting very aggressively toward employees. We will reach out further to resolve this amicably but the client needs to be respectful to the staff and reasonable to the solution. We sincerely want every client to be satisfied and happy with their vehicle and the dealership. We will try and resolve this issue to the clients benefit.
Initial Business Response /* (1000, 5, 2015/08/13) */
[redacted] brought in his [redacted] on June 18 of 2015. We inspected his vehicle and sugested an allignment,and bushings that were badly cracked. Advised customer that if the bushings were not changed it could effect allignment and tire wear....
Customer requested we do the allignment and "hold off on the bushings".
Customer picked up vehicle, paid ($139.53), and was on his way. There were no other repairs done or comments from customer of any damage at that time.
Initial Consumer Rebuttal /* (3000, 20, 2015/11/16) */
Please see More info received from the consumer for details.
Final Business Response /* (4000, 31, 2015/12/10) */
Please advise on where to forward the check.
Final Consumer Response /* (4200, 33, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] XXXXX
The vehicle was sold at a very fair used ‘as-is’ market valueIt is unfortunate that there is an oil leak on the vehicleUnfortunately with used vehicles any number of issues can arise unexpectedly at any timeThe dealership safety inspected the vehicle prior to sale and did not notice the oil leak at that timeThe tires measured above the wear barsThe dealership offered to sell warranty with the vehicle at the time of sale, the warranty was declined by the buyerThe dealership allows and encourages third party inspections prior to finalizing the saleThe dealership has tried to address this with reasonable solutionWe have offered free used tires and discounted labor to repair the oil leakThe vehicle in question has over 70k miles on it, has been driven by the new owner approximately 5k miles since purchase and was sold ‘as-is’ Mercedes-Benz of Littleton sincerely wants to resolve these matters amicably and reasonablyWe understand the cliebts frustration about these issues but the expectation that the dealership pay for everything is unreasonableUsed vehicles out of warranty can have issues arise at anytimeFurther issues and wear and tear may surface unexpectedly at any momentWe are happy to further discuss other solutions to address these concerns
Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ [redacted] brought in his [redacted] on June of We inspected his vehicle and sugested an allignment,and bushings that were badly crackedAdvised customer that if the bushings were not changed it could effect allignment and tire wear Customer requested we do the allignment and "hold off on the bushings" Customer picked up vehicle, paid ($139.53), and was on his wayThere were no other repairs done or comments from customer of any damage at that time Initial Consumer Rebuttal / [redacted] (3000, 20, 2015/11/16) */ Please see More info received from the consumer for details Final Business Response / [redacted] (4000, 31, 2015/12/10) */ Please advise on where to forward the check Final Consumer Response / [redacted] (4200, 33, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] XXXXX
The dealership replaced the bulbs to a brighter bulb at no chargeThe vehicle in question is a class leading seller that is fully operating at [redacted] - [redacted] specificationsThere is nothing wrong with the lightsThe client test drove the vehicle before purchasing and was provided the vehicle configurationThe client never specified they needed ‘LED’ headlights when purchasing the vehicleWe are sorry the client does not like the headlights and as such we changed the bulbs to a brighter bulb at no chargeWe are willing to assist with a further solution and want the client to be satisfiedUnfortunately the client is acting very aggressively toward employeesWe will reach out further to resolve this amicably but the client needs to be respectful to the staff and reasonable to the solutionWe sincerely want every client to be satisfied and happy with their vehicle and the dealershipWe will try and resolve this issue to the clients benefit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The management of [redacted] stepped up and resolved the issue. I really appreciate it.
Sincerely,
[redacted]
The vehicle was sold at a very fair used ‘as-is’ market value. It is unfortunate that there is an oil leak on the vehicle. Unfortunately with used vehicles any number of issues can arise unexpectedly at any time. The dealership safety inspected the vehicle prior to sale and did not notice the oil...
leak at that time. The tires measured above the wear bars. The dealership offered to sell warranty with the vehicle at the time of sale, the warranty was declined by the buyer. The dealership allows and encourages third party inspections prior to finalizing the sale. The dealership has tried to address this with reasonable solution. We have offered free used tires and discounted labor to repair the oil leak. The vehicle in question has over 70k miles on it, has been driven by the new owner approximately 5k miles since purchase and was sold ‘as-is’ Mercedes-Benz of Littleton sincerely wants to resolve these matters amicably and reasonably. We understand the cliebts frustration about these issues but the expectation that the dealership pay for everything is unreasonable. Used vehicles out of warranty can have issues arise at anytime. Further issues and wear and tear may surface unexpectedly at any moment. We are happy to further discuss other solutions to address these concerns.
The dealership replaced the bulbs to a brighter bulb at no charge. The vehicle in question is a class leading seller that is fully operating at [redacted] specifications. There is nothing wrong with the lights. The client test drove the vehicle before purchasing and was provided the vehicle...
configuration. The client never specified they needed ‘LED’ headlights when purchasing the vehicle. We are sorry the client does not like the headlights and as such we changed the bulbs to a brighter bulb at no charge. We are willing to assist with a further solution and want the client to be satisfied. Unfortunately the client is acting very aggressively toward employees. We will reach out further to resolve this amicably but the client needs to be respectful to the staff and reasonable to the solution. We sincerely want every client to be satisfied and happy with their vehicle and the dealership. We will try and resolve this issue to the clients benefit.
We sold [redacted] a new vehicle. She is very pleased. Problem is resolved! Please confirm this complaint is closed. Thank you.
Initial Business Response /* (1000, 5, 2015/08/13) */
[redacted] brought in his [redacted] on June 18 of 2015. We inspected his vehicle and sugested an allignment,and bushings that were badly cracked. Advised customer that if the bushings were not changed it could effect allignment and tire wear....
Customer requested we do the allignment and "hold off on the bushings".
Customer picked up vehicle, paid ($139.53), and was on his way. There were no other repairs done or comments from customer of any damage at that time.
Initial Consumer Rebuttal /* (3000, 20, 2015/11/16) */
Please see More info received from the consumer for details.
Final Business Response /* (4000, 31, 2015/12/10) */
Please advise on where to forward the check.
Final Consumer Response /* (4200, 33, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] XXXXX