Mercedes Benz of Lynnwood

Mercedes-Benz Pre-Paid Maintenance (MB PPM) is a service that is managed by Mercedes-Benz USA (MBUSA)It is sold by the dealership In this case, Mercedes-Benz of Lynnwood After the customer purchases MB PPM, we provide the sale information to MBUSA and forward payment on to them to cover the contractThe cancellation policy is set forth by MBUSA, not Mercedes-Benz of LynnwoodFirst, let’s clarify the cancelation policy of Mercedes-Benz Pre-Paid MaintenanceThis is directly from MBUSA in a memo dated 3/3/“Effective immediately, we are pleased to announce an exciting update to the PPM Cancellation policyAll active PPM contracts will be eligible for cancellation (minus any claims) as long as the customer is going into another Mercedes-Benz vehicle and purchasing a new PPM contractPlease note: In the event that a PPM contract is cancelled and the customer does not take delivery of another Mercedes-Benz vehicle, the customer will be subject to a zero dollar refund (except for the state of California).” From everything that was communicated by MrsMacapinlac, she isn’t interested in purchasing another Mercedes-Benz Therefore, in this case the purchased PPM does not qualify for a refund from MBUSAIf there are any further questions, please don’t hesitate to contact usSincerely, Stefan H [redacted] General Manager [redacted]

Complaint: ***
I am rejecting this response because I explicitly requested a formal apology from the business for humiliating me in the letters they sent to meThe ignorant nature of their last response does not carry any apology
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
See attached unsigned contract that was sent to mePls refer to my original letter
I refuse to purchase any type of vehicle from this dealership Nothing from what Stefan H*** wrote was said to me But that is besides the point There was no contract shown to me or signed by me that states the prepaid maintenance is none refundable.
As I've stated on my original claim, I asked MB Lynnwood to show me a contract they said I have regarding this pre-paid maintenance I am attaching the contract they sent me that I have never seen and was told on 11/30/that I didn't need to sign it or initial any of it to be binding
Sincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Mr. [redacted] personal information has been removed from our system

Mercedes-Benz Pre-Paid Maintenance (MB PPM) is a service that is managed by Mercedes-Benz USA (MBUSA). It is sold by the dealership.  In this case, Mercedes-Benz of Lynnwood.  After the customer purchases MB PPM, we provide the sale information to MBUSA and forward payment on to them to...

cover the contract. The cancellation policy is set forth by MBUSA, not Mercedes-Benz of Lynnwood. First, let’s clarify the cancelation policy of Mercedes-Benz Pre-Paid Maintenance. This is directly from MBUSA in a memo dated 3/3/15 “Effective immediately, we are pleased to announce an exciting update to the PPM Cancellation policy. All active PPM contracts will be eligible for cancellation (minus any claims) as long as the customer is going into another Mercedes-Benz vehicle and purchasing a new PPM contract. Please note: In the event that a PPM contract is cancelled and the customer does not take delivery of another Mercedes-Benz vehicle, the customer will be subject to a zero dollar refund (except for the state of California).” From everything that was communicated by Mrs. Macapinlac, she isn’t interested in purchasing another Mercedes-Benz.  Therefore, in this case the purchased PPM does not qualify for a refund from MBUSA. If there are any further questions, please don’t hesitate to contact us. Sincerely, Stefan H[redacted] General Manager [redacted]