Mercedes-Benz of Pittsburgh

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Business Response to a ComplaintComplaint ID#:***Company Name:Mercedes-Benz of PittsburghCompany Contact:Sunil L***, GMCompany Phone:###-###-####Company Email:[email protected] Who Sent the Complaint:*** ***Staff Member:*** *** ***Response:Mr***: I sincerely
apologize for any inconveniences that this issue may have caused youI have met with my management team and master certified technician to further address your concern directly related to the brake pulsation you have experienced on your Mercedes-Benz C4maticOur technician diagnostics are confirmed by a bulletin from Mercedes-Benz USA linking your pulsation concern directly to the brake rotorsThe Mercedes-Benz factory warranty is very comprehensive, however, like most manufacturer warranties- it is limited to a defect in parts and/or workmanship as stated on the provided buyers guideWith that being stated, the warranty does not cover the replacement of a component due to environmental conditions, driving habits, or wear and useThe referenced bulletin specifically outlines conditions when a brake rotor is not eligible to be covered under the manufacturer warrantyThese conditions include the appearance of corrosion or rust on the brake discs, the outline of a brake pad on the brake disc due to corrosion or rust, and a corrosion/ rust and/or brake pad outline on the brake disc after drivingPlease see attached MBUSA bulletin outlining in detail your concern as well as documented imagesTo conclude, our technician did find the conditions as described above to be present on your brake rotors when you brought the vehicle in for service, 9/18/2017, thus, the brake rotors are ineligible to be replaced under the factory warrantyWe have provided you with an option to replace the brake rotors to resolve your concernI am very sorry you feel as though Mercedes-Benz did not meet your expectations regarding a warrantable replacement for the brake rotorsI would like to ask for you to give us an opportunity to do a second evaluationI will oversee your service visit alongside our service manager and shop foremanThrough this visit we will test drive the vehicle and inspect the present condition of the brake rotors to reaffirm our diagnosisI will look forward to working with you directly to come to a resolutionI assure you we aim to earn your loyalty as a long term client.Sent on: 12/7/1:01:PMSent by:

I went to lease a Benz C class at the end of March this yearThe salesman recommended a C class because it was cheaper and when I asked him about the warranty he said everything would be covered under the factory warranty except for engine oil, brake pad, and wind shield wipersIn May, I started to feel little bit of pulsation when I hit the break but because I thought I had the warranty I kept riding the carIn September, the pulsation got worse so I took the car to the service and they told me to change the rotors which would cost around $because it is not covered under the warrantyFirst of all, the salesman did not tell me the rotors were not covered under the warrantyAlso, I would understand if I had to change the rotors after riding the car for few years or so but this happened just few months after leasing, and I should not have to pay over $for the car that they suggested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]