Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Contact Name and Title: [redacted] Homa-Service Dir Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mbofpleasanton.com The client has been coming in and having to spend a lot of money, but it has been becuase of independent concernsThe SRS light is on again,with a differnet fault code then what it had in the pastI would like to reach out to the client and see if I can give him a better deal Im not sure if its ok to reach out to the client, but I [redacted] leave my contact info
Hi,
I have personally meet with the client and discussed this matter with himThe seat belts are operating as designedThen rear passengers are pulling the belts out too far and activating the child safety seat featureThe are no open recalls or campaigns for this concernThe client has been
told by us and another certified dealer the seat belts were operating as designedI also went out and checked another like vehicle and the seat belts performed the same
I believe as a representative of the brand, we did everything we could do
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/09/16) */
Contact Name and Title: *** ***-Service Directo
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mbofpleasanton.com
Good afternoon,
I apologize the client is upset
I took a look at the clients paperwork from the sales dealThe
client signed a credit application authorizing us to run his creditI checked and the credit was only ran once with two of the credit organizationsHowever, the clients credit was denied by three banks and approved by the fourthThe client was given a lesser interest rate than his credit union going to give him and he approved itSo, there is nothing we can do as far as reversing the inquiries made
We would like to make things right with the clientWe are willing to give him a discount on his future servicesIf the client wants to contact me directly my number is XXX-XXX-XXXX
*** ***
Initial Business Response /* (1000, 5, 2015/07/28) */
Contact Name and Title: [redacted] Homa-Service Dir.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mbofpleasanton.com
The client has been coming in and having to spend a lot of money, but it has been becuase of independent concerns. The SRS...
light is on again,with a differnet fault code then what it had in the past. I would like to reach out to the client and see if I can give him a better deal.
Im not sure if its ok to reach out to the client, but I [redacted] leave my contact info.
Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Contact Name and Title: [redacted] Homa-Service Dir Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mbofpleasanton.com The client has been coming in and having to spend a lot of money, but it has been becuase of independent concernsThe SRS light is on again,with a differnet fault code then what it had in the pastI would like to reach out to the client and see if I can give him a better deal Im not sure if its ok to reach out to the client, but I [redacted] leave my contact info
Hi,
I have personally meet with the client and discussed this matter with himThe seat belts are operating as designedThen rear passengers are pulling the belts out too far and activating the child safety seat featureThe are no open recalls or campaigns for this concernThe client has been
told by us and another certified dealer the seat belts were operating as designedI also went out and checked another like vehicle and the seat belts performed the same
I believe as a representative of the brand, we did everything we could do
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/09/16) */
Contact Name and Title: *** ***-Service Directo
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mbofpleasanton.com
Good afternoon,
I apologize the client is upset
I took a look at the clients paperwork from the sales dealThe
client signed a credit application authorizing us to run his creditI checked and the credit was only ran once with two of the credit organizationsHowever, the clients credit was denied by three banks and approved by the fourthThe client was given a lesser interest rate than his credit union going to give him and he approved itSo, there is nothing we can do as far as reversing the inquiries made
We would like to make things right with the clientWe are willing to give him a discount on his future servicesIf the client wants to contact me directly my number is XXX-XXX-XXXX
*** ***
Initial Business Response /* (1000, 5, 2015/07/28) */
Contact Name and Title: [redacted] Homa-Service Dir.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mbofpleasanton.com
The client has been coming in and having to spend a lot of money, but it has been becuase of independent concerns. The SRS...
light is on again,with a differnet fault code then what it had in the past. I would like to reach out to the client and see if I can give him a better deal.
Im not sure if its ok to reach out to the client, but I [redacted] leave my contact info.