Mercedes-Benz of Reno Reviews (1)
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Mercedes-Benz of Reno Rating
Description: Auto Dealers-New Cars, Auto Repair & Service, Auto Dealers-Used Cars
Address: 11500 S Virginia St, Reno, Nevada, United States, 89511-8900
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I [redacted], purchaes a car from Mercedes-Benz of Reno on 01-04-2014. A 2010 C300 4door sedan. There is one item more the car would have, a navegation system. before talking about the price, I asked about, if I was not happy with the car. The sales person, [redacted], mention to me about 7 days return policy.Product_Or_Service: 01-04-2014Order_Number: deal# [redacted]Account_Number: deal# [redacted]Desired SettlementI [redacted] purchase a car. 01-04-2014. I was not confortable with the car. [redacted], sales consultant sold me the car. [redacted] finance manager print the contract done.I return on 01-09-2014 to excange the car I already found. [redacted] introduced [redacted] callister sales manager. [redacted] and I [redacted] agree on a sale price and gave me a print out, 66 months. $551.36 per month, interst , sales tax total $36,389.76 done. [redacted] finance manager print the contract. The numbers din not much. WHY?Business Response When the customer, [redacted], notified his salesperson that he was not happy with the vehicle we immediatly invited him back in to look at the second vehicle he was interested in. We have a policy for our Certified Used cars that if you are not happy you have the right to come in and purchase a different car of equal or greater value within seven days. The first vehicle had a program that paid for the first two payments, the second vehicle did not. We discounted the second vehicle the amount of two payments, but could not make the first two payments for the customer, as it was not in the programs from Mercedes-Benz. We were already selling the second vehicle for a substantial lose. The customer was not happy with this and decided to keep his first vehicle.