Mercedes-Benz of Rockville Centre

HRevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer initially came in for repairs last year.  She was given an estimate, and we performed the repairs as requested.  Apparently, she subsequently had some additional issues, but never notified us or returned to our service dept.  After receiving this Revdex.com complaint, we...

contacted the customer and invited her to come back in so we could diagnose the vehicle.   We also reminded her that all of the parts which we installed previously come with a one year warranty.She did bring the vehicle in and we found a broken door pin switch, which was causing the interior lights to remain on, thereby draining the battery.  We replaced the door pin switch and the battery.  She also had an additional issue, where the vehicle was not shifting properly.  We found a corroded ground strap and replaced that as well.All of the above repairs were performed at no charge to the customer.  She was very thankful for our assistance.

We received the  Revdex.com complaint ID # [redacted].  However we, Mercedes-Benz of Rockville Centre, were already aware of this unfortunate situation which occurred between the Wheel and Tire Protection Vendor and our customer, [redacted].  There was a miscommunication between the Wheel...

and Tire Warranty Agency and our customer. Mercedes-Benz of Rockville Centre was in the process of issuing a refund to [redacted] due to this miscommunication.  We have issued our Check #[redacted] in the full amount of $205.83 and we personally delivered this check to [redacted] today by our General Sales Manager Michael C[redacted].   [redacted] left our Dealership today with check in hand and satisfied that the issue has been resolved.

We have reached out to the customer and she has advised that she will bring the vehicle in to show me personally what her concerns are, but she has not had time to do so yet. Prior to selling any pre-owned vehicle, we make sure that it has a clean [redacted], which this car does have. We also make sure...

that the vehicles meet, not only the MBUSA corporate standards, but our own high standards as well. The customer is stating that she has access to some other database that shows accident repairs on her car, and that she will bring us this documentation. I have never heard of any other source for accident reporting other than [redacted], so I am very interested to see what information she has. As always, our goal is to satisfy the customer, and we will make every effort to do so in this case as well. Also, could you please update the contact info for our company, so that future issues are sent directly to me, as [redacted] is not always around, and I want to make sure that we address any issues promptly. Kind Regards, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: To whom it may concern:

I traded in my 2007 Lexus IS250 and I purchased a certified pre-owned 2012 Mercedes Benz, C-Class, C300 with a little over 14,300 miles on Friday, October [redacted], 2014 (a $35,000,00Car) . Since this car was a sports base model, I had the dealer install a navigation system together with a back up camera. As I had gotten spoiled with my fully loaded 2007 lexus IS250. While driving home from the [redacted] Center location back to my home in Brooklyn, the sensor lights for the tires came on on the dashboard. Thinking nothing of it. I initially thought it was the air pressure in the tire. The next morning, Saturday, October [redacted], 2014, I immediately called the sales agent ([redacted], Tel: ###-###-####) at Mercedes Benz and informed her about the warning light on the dashboard. She informed me to take the car to the maintenance center in Long Island. Which I did.

When the guy inspected the car, he advised that it might be the air pressure. He immediately, proceeded to fill air into the tires because he wasn't sure which sensor was deffective. The light did come off. I thanked the guy and left the maintenance center. On my way back home, probably 15 minutes into my drive from the maintenance center the sensor light came on again. I immediately called the sales agent and informed her of the situation. She informed me again to take the car back to the maintenance center. Imagine buying a brand new car and the very next day you are taking it to the maintenance center for the second time. Arriving at the maintenance center I explained the situation again to another maintenance worker who directly me to a personal care representative who gathered all of my information and advised that he will advise me accordingly about the situation about my brand new car.

Two/three hours later he information me that something was wrong with the sensors and either he changed the sensors or fixed the sensors. Long story short, I should have known that something was wrong with the car from the very begining. But being a woman, and knowing very little about car, I think I was being naive.

I berely drove the car for the next month and a half. On Sunday, December [redacted], 2014, when I finally decided to do some Christmas shopping I proceeded to use the navigation system, which I paid extra for, to my surprise never came up. A blank screen stared back at me. Shocked and knowing that Mercedez Benz is closed on Sunday. Annoyed and disappointed I decided to use my cell phone for directions to my destination. When I got back to my car after shopping, I decided to try the navigation again, and low and behold; it came as normal. You should have seen the shock on my face. It was priceless.

The next time I used my car was on Tuesday, December 23rd, 2014 to drive to work. I initially thought I will use the navigation system to see if its working. The nativation system once again didn't fail to disappoint and never came up. For the second time, I got a blank screen. Once again, for the second time I was using my cell phone for directions. The third time I tried to used the navigation system was on Wednesday, December [redacted] 2014. Blank screen showed up again.

Disappointment and mad, I calmly called the sales agent whose phone went to voicemail. I left her a message. I explained to her about the navigation system and expressed my disappointment. I expressed that I want to know what my options are and where do we go from here because this is suppose to be a brand new car and from the very beginning, I have been having issues. I also informed her that I will not be in the country since I will be travelling today on Christmas Eve returning on January *, 2015, leaving all of my contact detail for the next week and a half. [redacted] returned my call on Tuesday December [redacted], 2014. I got her message on Monday January [redacted], 2015. I returned her call on Wednesday, January [redacted], 2015 since I was trying to catch up with work.

I never received a call back from [redacted]. I placed another call on Saturday, January [redacted], 2015 expressing my displeasure and asking if I can come into the office and find out about my option. She did return my call and we agreed to meet on the said date above at 2:30/3 pm. When I got there, we greeted each other and I explained the situation and she advised that she had spoken to her boss. We proceeded to check out some car, agreed on a specific car and walked back to her office. She advise that he boss needs to check the car to value the care and ask for the keys. I handed over the keys. She later walked out of the office and when she walked back in to my shock and disablieve she asked me if the car was in an accident. I immediately replied no, I have not been in the country. I asked her where was the car hit? She proceeded to tell me the drivers side of the car. Shocked as hell and with no words her boss walked in and introduced himself to me. (I was so mad, I didn't get his name,it went right over my head) Advising me that they would never sell a car with that paint job.

He asked if I would like to see where the car was hit. I replied yes of course. I was in pure disbelief. [redacted]'s boss and I proceeded to walk to my car. He started pointing out bubbles in the paint and some other things which obviously could not see, which I stated to him. He advised that the car was keyed. I asked him how does he know that. Because, I obviously dont and cant see that. I proceeded to open the car, we both got in and I started the car. I tried putting on the navigation and we both saw the blank screen.

We got out of the car and walked back to the dealership. I met up with [redacted] who I informed that I bought the car like that and that is specifically why I asked for a [redacted]. Yes, I had to ask for the car fax on Saturday, October [redacted], 2014. It was not provided to me in my package. They practically accused me of hitting the car or keying the car and getting it fixed. Craziness, because that car is parked in a private backyard and is not driven by anyone but myself. Plus, I have not been in the country. I have my passport stamps and tickets to prove it.

I was practically advised by [redacted]'s boss, they cant do anything for me. he said that if the car was fixed somewhere, he would find out. I told him to go right ahead because I need to know as well. I asked wouldn't the insurance know about this stuff? He told me that he would call me on Monday January [redacted], 2015 to advise is he find out anything about what happened to the car. Obviously, I never got a call. I however, did call [redacted] on Monday January [redacted], 2015 at 11:20 am and today Tuesday, January [redacted], 2015.

I have still not gotten a call advise me of anything.

Really disappointed, helpless and plain out mad. I don't know what my options are and don't know where to turn because I was clearly scammedDesired Settlement: I would like a new car or my down payment that they valued my 2007 Lexus IS250. ($12,000.00)

Business

Response:

We have reached out to the customer and she has advised that she will bring the vehicle in to show me personally what her concerns are, but she has not had time to do so yet. Prior to selling any pre-owned vehicle, we make sure that it has a clean [redacted], which this car does have. We also make sure that the vehicles meet, not only the MBUSA corporate standards, but our own high standards as well. The customer is stating that she has access to some other database that shows accident repairs on her car, and that she will bring us this documentation. I have never heard of any other source for accident reporting other than [redacted], so I am very interested to see what information she has. As always, our goal is to satisfy the customer, and we will make every effort to do so in this case as well. Also, could you please update the contact info for our company, so that future issues are sent directly to me, as [redacted] is not always around, and I want to make sure that we address any issues promptly. Kind Regards, [redacted]

Review: I purchased the First Class Wheel and Tire Protection Plus (warranty) through Mercedes when I purchased my CLA250 a couple of years ago. I traded in my car on 7/**/15 to purchase another car (not a Benz). I spoke with John K[redacted], Mercedes Finance Mgr on 7/** and he submitted the cancellation request for me and it was processed by First Class Wheel and Tire on 7/**. I called First Class Wheel and Tire at the end of August and they told me I was due a refund of $205.89 and to contact the dealer. I called and spoke with John S (Finance) and he told me he would look into and call me back. He never called me back. I emailed John K[redacted] on 9/** and called - he never emailed or called back. I finally went up to the dealership in person on 9/** and spoke to Michael P[redacted] and he said he was going on vacation but would call me back by 9/** - he also never called back. I am exhausted making numerous calls to this dealership. I would like the $205.89 that is due to me.Desired Settlement: I would like my refund of $205.89 mailed to home address asap.

Business

Response:

We received the Revdex.com complaint ID # [redacted]. However we, Mercedes-Benz of Rockville Centre, were already aware of this unfortunate situation which occurred between the Wheel and Tire Protection Vendor and our customer, [redacted]. There was a miscommunication between the Wheel and Tire Warranty Agency and our customer. Mercedes-Benz of Rockville Centre was in the process of issuing a refund to [redacted] due to this miscommunication. We have issued our Check #[redacted] in the full amount of $205.83 and we personally delivered this check to [redacted] today by our General Sales Manager Michael C[redacted] left our Dealership today with check in hand and satisfied that the issue has been resolved.

Consumer

Response:

H

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 09/**/14 my car was being repaired for the following: defective electronic ignition switch, defective remote key and EIS. A new starter, new battery, and a new key were purchased/placed in my car. Everything cost $2862.43 total and I was told that the car was fully repaired. Two months later (November 2014), the car started with the same issues prior to the repair (new battery constantly dying, electric ignition/key defaults). I tried to manage with the car because first, as a nurse I work a very busy schedule and I also needed my car with me all the time for homecare servicing. Secondly, I knew Mercedes-Benz repair shop would charge me again for repairs recently done to the car and I did not want to go through the same ongoing argument I went through with them years ago. It is very upsetting that Mercedes-Benz is charging so much for repairs that only lasted two months.Desired Settlement: I want my car to be repaired properly this time.

Business

Response:

The customer initially came in for repairs last year. She was given an estimate, and we performed the repairs as requested. Apparently, she subsequently had some additional issues, but never notified us or returned to our service dept. After receiving this Revdex.com complaint, we contacted the customer and invited her to come back in so we could diagnose the vehicle. We also reminded her that all of the parts which we installed previously come with a one year warranty.She did bring the vehicle in and we found a broken door pin switch, which was causing the interior lights to remain on, thereby draining the battery. We replaced the door pin switch and the battery. She also had an additional issue, where the vehicle was not shifting properly. We found a corroded ground strap and replaced that as well.All of the above repairs were performed at no charge to the customer. She was very thankful for our assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,