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Mercedes Benz of St. Louis

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Mercedes Benz of St. Louis Reviews (23)

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@mbstl.com The customer had their vehicle towed into our dealership while the store was closedThe customer was driving from out of town and left their vehicle with a plan to have their nephew drive it home to them the following weekendWe repaired the customer complaint that the vehicle was in service for over heatingThe nephew picked the vehicle up and drove it homeHe came back to the store later that day stating that we had damaged the bumper of this vehicle Our service manager reviewed the damage to the bumper guard with the nephew and said that we did not think that we did this, however, in order of good will we would offer to fix the damage that he was reportingIn order to get the nephew on the road and not delay him, as he was driving to deliver the vehicle, we said that it could be repaired at their local Mercedes-Benz dealer We got a quote from our body shop later to fix the damage that our service manager reviewed with the nephew in our service driveThe estimate from our body shop came to $to repair the bumper strip that was reviewedUpon taking the vehicle to the customer's body shop in Indiana, we received a quote from them for $as well as photos of the damageThere was more damage in the photographs and put on the quote than what was discussed between our service manager and the nephew We stated that we would be happy to stand by our word of providing goodwill to fix the damage discussed with the nephew and offered $of goodwill to the customer for the repair reviewed in the service drive walk around by our service manager and the nephewHowever, we would not pay for the damage that was not there when they both reviewed it that eveningWe were offering the goodwill of $to the customer due to what our body shop had quoted us as the necessary repair upon review when it was brought back into our storeWe were offering goodwill to the customer because she thought we did the damage, even though we do not believe the damage was done here by our team

This vehicle had never been here prior to 23MARat milesComplaint was battery is dead every morningAdvisor [redacted] obtained approval for diagnosis and we proceeded with diagnosis [redacted] received approval for the two devices that were draining the batteryWe kept the car for two extra days to check and recheck to be sure the problem was solved and it was free of any drain or warning lightsIt was clear to see this car had poor repair attempts from many other entities and has a list of immediate service and maintenance needs that totaled more than $Several weeks later the vehicle returned with a battery warning light that remains onCustomer authorized the diagnosis and that was completed and the customer did not authorize and further repairsI ask that you close this case Thank You [redacted] * *** Service Manager Mercedes-Benz of St Louis [redacted]

Ms*** brought her CLK320A with 99,miles in on Wednesday, April 5, for a brake light repair, an oil change maintenance and a car washThis is the first time that the owner has brought the vehicle into usThe vehicle was here for approximately hours and minutes, customer signed
and authorized a car wash. The rock chips were reviewed with her by her service advisor *** *** in the walk around of her vehicle prior to her service work or car washThe rock chips did not happen hereRock chips are caused by rocks from the road hitting a vehicle while drivingWe use a low pressure car wash that we send hundreds of cars through in a month’s time, convertibles included, and none of them have had any issues with rock chips

First issue was coolant warning and we found a bad Control Unit and since the customer had a front end collision with radiator damage and the two issues seem unrelatedThe Sun-roof motor was replaced in February at miles on a vehicle after it failed in The sunroof shade began
to stick at times and we lubricated the tracks at no charge on 02JUNat *** milesthe Most recent visit was on October 31st and the customer stated 'there is a pop noise in the sunroof when operated also the rear shade does not close properly'The age and mileage on this Panoramic Roof has unrepairable wear and must be completely replaced to regain proper functionOur offer was to either replace the complete roof assembly or disconnect the unit so it does not open when it can not be closed againWe/I am willing to work with the customer on a resolution however Ms*** wants the complete roof replaced at no charge and I can not see in any way that is a fair option.Respectfully*** * ***Service ManagerMercedes-Benz of St Louis***

Initial Business Response /* (1000, 5, 2016/02/03) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@mbstl.com
The Mercedes-Benz S430V was purchased in from us with a day warrantyIt has been years from date of purchaseCustomer did not pay
us $to fix the airmatic, as we have no record of this vehicle visiting an authorized Mercedes-Benz dealership since November of The vehicle was towed into the dealership on 1/11/and a diagnostic was performed on the vehicleCustomer declined repairs at that timeIf customer would like to trade in vehicle, we would be happy to assist in finding a new vehicle

No new informationPlease see previous response

Initial Business Response /* (1000, 10, 2015/12/07) */
Re: Case# *** *** ***
In response to Dr*** comments on 11/19/there was an error on the dateIt should have been 9/16/As I stated in my first response we didn't remove our work on the controller boardWe did not
see the car until 9/2/after the transmission flush was done months prior on 11/6/On 9/2/there was nothing noted about the transmission or a leakThere is nothing we can do years later
*** ***
Mercedes-Benz of StLouis

Complaint: ***
I am rejecting this response because:
This business has falsely stated that they did a walk around my vehicle and saw so cslled "rock chips" that they put on my car from their cRwash If such dams de was already on my vehicle, why fudnt the service advisor note it on the service sheet when I brought my vehicle in for service? There is no such documentation because this damage wAs not on my vehicle when I brought it to this dealers service center FurthermoreI responded to this rejection after Revdex.com closed my case without notifying me of the dealers response Does the Revdex.com have my response? Please refer to that response which was submitted on April 30, Unfortunately, this response system will not allow me to go back & correct misspelled wordsI'm con earned about my vehicle bring damaged at this dealership They will not pull up video cameras & they have no documentation of damage on service estimate because DSMAGE WAS NOT THERE WHEN I BROUGHT MY VEHICLE IN FOR SERVICE AGAIN, WHY DIFNT SERVICE ADVISOR DO UMENT SUCH DSMAGE IF IT WAS THERE LIKE HE SSID TRUTH IS THE DAMAGE WAS NOT THERE
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/07/21) */
MBUSA, a Mercedes-Benz (MB) subsidiary having authority over all U.SMercedes-Benz dealers, has an anti-export policy which prohibits the sale of new MB vehicles to any entity or individual who the dealer believes is simply purchasing the
vehicle for the primary purpose of exporting it to a foreign country; and, MBUSA has the ability to track these exportsFurther, MBUSA penalizes any dealer who breaches the anti-export policyTherefore, in an attempt to comply with MBUSA's policy, if Mercedes-Benz of StLouis (MBSTL) suspects that a prospective customer is complicit in the purchase of a new vehicle for export purposes, it makes every good faith and diligent effort to reach a definitive determination in that regard prior to refusing the saleWith regard to the specific complaint concerning MBSTL currently pending before the Revdex.com, MBSTL followed the policy of MBUSA and it's diligent determination in refusing this sale

Spoke with customer and working on resolution

Initial Business Response /* (1000, 5, 2015/07/02) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@mbstl.com
The part has been ordered to repair the customer's vehicle. It is a part that is back ordered and we do not have an estimated date of arrival from...

the manufacturer. This is a problem that is known by Mercedes-Benz. There is a campaign on this vehicle model and that is the part on order from Mercedes-Benz. We have been in contact with the customer weekly regarding the status of this part. The vehicle will be repaired as soon as the part arrives from the manufacturer. When the part arrives and the car is in for repair we will provide a loaner vehicle for customer.

This vehicle had never been here prior to 23MAR17 at 137096 miles. Complaint was battery is dead every morning. Advisor [redacted] obtained approval for diagnosis and we proceeded with diagnosis. [redacted] received approval for the two devices that were draining the battery. We kept the car for two...

extra days to check and recheck to be sure the problem was solved and it was free of any drain or warning lights. It was clear to see this car had poor repair attempts from many other entities and has a list of immediate service and maintenance needs that totaled more than $5000.00 Several weeks later the vehicle returned with a battery warning light that remains on. Customer authorized the diagnosis and that was completed and the customer did not authorize and further repairs. I ask that you close this case Thank You [redacted] Service Manager Mercedes-Benz of St Louis [redacted]

Vehicle was serviced on Wednesday April 5th. 2005 CLK320A was brought in with 99,128 miles on it for service. Vehicle was here for 2 hours and 40 minutes for a brake light repair, oil change maintenance and car wash. Vehicle has rock chips on it that were reviewed with customer and advisor. The rock chips did not happen here. We use a low pressure car wash and customer was offered to be driven through the car wash with any vehicle owned by us on the lot. Customer declined. Hundreds of vehicles are driven through our car wash in a month and none of them have rock chips.

Initial Business Response /* (1000, 5, 2016/02/08) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mbstl.com
Customer had a complaint with the manufacturer. We submitted it to the manufacturer and told him we would refund him what the manufacturer...

promised him when we received payment from the manufacturer. We were still waiting on payment from the manufacturer in January when this case was submitted. Customer has now peen paid as the claim was processed by the manufacturer.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
MB and the Dealership issued a refund check for which I thank them, and many thanks to the Revdex.com for their help and advocacy. C [redacted]

Mr. [redacted] took brought his car to Mercedes-Benz of St Louis service facility to be evaluated after a independent repair facility and a body shop had attempted to repair the car on 03Mar17 at 32646 miles on the odometer and it is a 2006 Mercedes-Benz SL55. Customer complaint was the front end...

suspension will drop overnight. Upon inspection we found no faults in the computer however the left front would drop. the left front strut was the suspected component and since the customer had several aftermarket parts installed he agreed to install a known good factory part. We did not hear from Mr. [redacted] for well over five months and 3700 miles until he brought the car in on 14AUG17 to have the suspension system inspected for a similar problem of the suspension dropping overnight. During diagnosis we found a fault code for the system valve block failure. This may be due to many causes and we suspect debris in the system is causing one of the check valves sticking open causing the system to malfunction. Mr. [redacted] had a very extensive conversation with the service manager and could not come to a agreement. We contend this is a new problem as there was never a word from Mr. [redacted] for 3744 miles and over five months notice of a problem on a 11 year old vehicle that has been worked on by many other entities.Respectfully[redacted]Service ManagerMercedes-Benz of St Louis

The original response is still my feelings. It is very hard to comment on a situation that happened almost one year ago. As stated the car came in with a battery draw and we located and remedied the largest draw of electrical power when sitting. I can not comment on what was said because I was not involved in the conversations I can only review the documents and notes pertaining to that visit. What I can say is as the Service Manager of this dealership for almost 20 years I was never contacted by the customer and given a chance to look into the situation or investigate any of the claims. Now after so much time has passed it would be almost impossible to determine any fault. Mr. [redacted] has never called me or sent any type of correspondence  so it is very confusing as to why and why now I am contacted in this manor. I would be happy to review any other documents available documenting the issue at hand. Respectfully[redacted]Service ManagerMercedes-Benz of St Louis[redacted]

Complaint: [redacted]
I am rejecting this response because:
I am not sure if [redacted] remains an employee with Mercedes Benz based on the response.  There were electrical issues with my vehicle which was not fixed.  Mercedes Benz just did minimal work and informed my vehicle was fixed.  [redacted] did not return the two parts they claimed they changed as I requested before any work was done. [redacted] told me both parts were returned to the parts department as coil or compensation. I believe both parts that Mercedes Benz claimed cost $1,100 were not changed, that is the sole reason both parts were not returned to me when I was at the dealer.  While in the parking lot of said dealer, the battery and alternator lights were illuminated along with SRS (Seat Restraint System). [redacted] told me to drive it for a few days and all the issues battery, alternator, SRS, etc., will go away.  Brought the 2003 Mercedes Benz e500 back to Mercedes  Benz off Hampton Avenue, St. Louis. [redacted] told me no charge to recheck their work. No charge. [redacted] left for the weekend. Another employee charged $160 to pick up my vehicle for rechecking their work which [redacted] told me no charge. Mercedes Benz off Hampton were deceptive in their promise to fix my vehicle but they did not fulfill their promise and in fact overcharged me for their unscrupulous behavior. I stand by my original complaint. Sincerely,
[redacted]

Mr. [redacted] brought his car in for repairs on 15NOV2014 (Inv#[redacted]). Repairs and maintenance were performed per Mr. [redacted]'s instructions when he signed the work order. A free loaner car was provided and the work was completed and the cus[redacted]er picked up the vehicle on 05DEC2014. The first...

documented call from Mr. [redacted] was on 03MAY2017 asking for a full refund of work provided nearly 2.5 years ago. At no time prior did Mr. [redacted] mention there was any possible issue with any of the work performed. All Mercedes-Benz Parts and service is warranted for one full year however we were never given a chance to address whatever was the issue. To date after several conversations  Mr. [redacted] has never told anyone at Mercedes-Benz of St Louis what is or was the issue. We have search all Certified Mercedes-Benz repair centers and have not found any record of this car getting any service performed. In conclusion it seems completely unfair for this cus[redacted]er to ask for money back from a repair that long ago especially when we have never had the opportunity to check it out.Respectfully[redacted]Service ManagerMercedes-Benz of St Louis

To Revdex.com. Mr. [redacted] purchased a car at another dealer on 11JUL15. On 02NOV15 Mr. [redacted] damaged a right front tire. The vehicle had 5081 miles and the tire had to be replaced. We are not a Pirelli dealer we are a new car dealer and can obtain most brand tires if needed. The tire was replaced...

and the remaining tread was in question. Unfortunately Mr. [redacted] only contacted me on 07JUL16 with his request. By July the old tire had been disposed of however the remaining tread was in question. On 16JUN16 the same right front tire was damaged and replaced at no charge to the customer because it was cover by the Dealership road hazard warranty. The remaining two tires were replaced later in June and July of this year and the vehicle had over 13000 miles on the odometer. The tread was more than half worn by that point so the Pirelli 2/32nds warranty would have not pertained. The first tire is the only tire in question and I have made numerous calls to Pirelli and have not been able to get a Pirelli rep to help the customer. We have dome all we can at this point and could have done more if I was notified on 02Nov15 when the original tire was in question was needing replacement.Respectfully[redacted] [redacted]Service ManagerMercedes-Benz of St Louis

I would like for the Revdex.com to reopen case ID#[redacted]. The Revdex.com sent me a respond saying that my case was closed. I never received a letter from Revdex.com with the Mercedes Benz of St. Louis response to my complaint. I had to ask the Revdex.com to send me a response from the company to my complaint. The Revdex.com then sent a response after I requested response that said that I had seven calendar days to respond. I was confused as to why I received a complaint closed letter before I received the company's response?? I disagree with the business response and I'm not satisfied with the outcome of this complaint. While the Service Consultant [redacted] states that I came in for a brake light repair, an oil change maintenance and a car wash, [redacted] has given several false statements in his report. I went into this dealer's service for a brake light repair. While there I suggested to do an oil change since it was due. I never mentioned a carwash. [redacted], the service consultant added the car was as a complimentary. [redacted] told me that the carwash was complimentary. I had no idea that this dealership would send my convertible car through an automatic carwash since Mercedes requires that the convertible vehicles SHOULD NOT be washed in automatic carwashes. Mercedes dealerships are required to follow Mercedes guidelines. [redacted] also states in his report that we (He and I) did a walk around of my vehicle and the "rock chips" were on my vehicle when I came to this dealership. Again, [redacted] has made a false statement. [redacted] and I never did a walk around of my vehicle. The so called "rock chips" that he refers to was not on my vehicle when I visited this dealership. If there were "rock chips" or any other chips on my vehicle why didn't [redacted] make a note of it on the service report before performing service to my vehicle??? Truth is there were no visable chips on my vehicle at all. The chips on my vehicle occurred while in the possession of the dealership. I would like very much for the dealership to take responsibility of the damage they caused to my vehicle. I have talked to other Managers of this dealership who contacted me about this situation. I explained to them what happened. [redacted]'s Manager [redacted], was very rude. He heard my concerns but really acted as if he didn't care. Both [redacted] and [redacted] lied to me. [redacted] went as far as to say that the President of the company was no longer with them when I asked about speaking to the President or the General Manager. I have text [redacted] ([redacted]) [redacted] of Mercedes Benz of St. Louis after her contacted me. the text came back Error invalid number, twice. I tried to contact [redacted] at ree different times. I left messages. [redacted] never returned my calls. I wanted to speak to him regarding what he told me in the first and only conversation about possible that the carwash could have caused the chipping because of the type of paint on that year vehicle and that Mercedes has improved the paint on the newer cars. (Their black paint). I never got to discuss what I learned of the paint with [redacted] because he never returned my calls. I have viewed this Mercedes Dealership reviews and have found too many unhappy people with this dealership. How can a situation be resolved if the party at fault is not willing to resolve the issue but stand behind each others with a bunch of lies. I do not want any thing other than my vehicle to be repaired back to the smooth beautiful look it had when I took it into this dealer. [redacted] or someone needs to contact me to resolve this issue and not just going through the motion of saying they contacted me. Of course they contacted me to hear my concerns but never gave any resolutions to the problem that they caused. Repair to both the Customer (Myself) and the Dealer satisfaction.

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Address: 1048 Hampton Ave, Saint Louis, Missouri, United States, 63139

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