Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@mbstl.com Customer had a complaint with the manufacturerWe submitted it to the manufacturer and told him we would refund him what the manufacturer promised him when we received payment from the manufacturerWe were still waiting on payment from the manufacturer in January when this case was submittedCustomer has now peen paid as the claim was processed by the manufacturer Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) MB and the Dealership issued a refund check for which I thank them, and many thanks to the Revdex.com for their help and advocacyC [redacted]
Vehicle was serviced on Wednesday April 5thCLK320A was brought in with 99,miles on it for serviceVehicle was here for hours and minutes for a brake light repair, oil change maintenance and car washVehicle has rock chips on it that were reviewed with customer and advisorThe rock chips did not happen hereWe use a low pressure car wash and customer was offered to be driven through the car wash with any vehicle owned by us on the lotCustomer declinedHundreds of vehicles are driven through our car wash in a month and none of them have rock chips
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@mbstl.com The part has been ordered to repair the customer's vehicleIt is a part that is back ordered and we do not have an estimated date of arrival from the manufacturerThis is a problem that is known by Mercedes-BenzThere is a campaign on this vehicle model and that is the part on order from Mercedes-BenzWe have been in contact with the customer weekly regarding the status of this partThe vehicle will be repaired as soon as the part arrives from the manufacturerWhen the part arrives and the car is in for repair we will provide a loaner vehicle for customer
Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@mbstl.com Customer had a complaint with the manufacturerWe submitted it to the manufacturer and told him we would refund him what the manufacturer promised him when we received payment from the manufacturerWe were still waiting on payment from the manufacturer in January when this case was submittedCustomer has now peen paid as the claim was processed by the manufacturer Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) MB and the Dealership issued a refund check for which I thank them, and many thanks to the Revdex.com for their help and advocacyC [redacted]
Vehicle was serviced on Wednesday April 5thCLK320A was brought in with 99,miles on it for serviceVehicle was here for hours and minutes for a brake light repair, oil change maintenance and car washVehicle has rock chips on it that were reviewed with customer and advisorThe rock chips did not happen hereWe use a low pressure car wash and customer was offered to be driven through the car wash with any vehicle owned by us on the lotCustomer declinedHundreds of vehicles are driven through our car wash in a month and none of them have rock chips
A new refund check was written for customer and picked up by customer at the dealershipCheck cleared on March 6,
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@mbstl.com The part has been ordered to repair the customer's vehicleIt is a part that is back ordered and we do not have an estimated date of arrival from the manufacturerThis is a problem that is known by Mercedes-BenzThere is a campaign on this vehicle model and that is the part on order from Mercedes-BenzWe have been in contact with the customer weekly regarding the status of this partThe vehicle will be repaired as soon as the part arrives from the manufacturerWhen the part arrives and the car is in for repair we will provide a loaner vehicle for customer