Mercedes Benz Ottawa Downtown Reviews (%countItem)
Mercedes Benz Ottawa Downtown Rating
Address: 1110 St Laurent Blvd, Ottawa, Ontario, Canada, K1K 3B6
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+1 (613) 745-7091 |
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I had my vehicle serviced on March 14, 2019 at Mercedes-Benz Ottawa Downtown located at 1110 St Laurent Blvd, Ottawa. The dealership arranged a loaner vehicle from *** for me on that date while my vehicle was in service. I returned the loaner and picked up my vehicle on the same date. I only realized a rental fee $32.15 was charged on my *** when I saw my credit card statement. I discussed this with the service representative - *** on the phone a week after. I explained to him that when I was booking an appointment with the other service representative - ***, I was told that a loaner would be provided to me on that date. I was not advised that I would need to pay for a rental. *** promised me that he will call me once he returned from his vacation and will arrange a refund for me. Two months passed I still have not received any phone calls. I tried to call few times, left messages and contacted the dealership through their *** page. However, all my efforts were in vain.
I emailed Mercedes head office on May 29, 2019. They replied to me on June 4, 2019 with the reference# *** stating that they will have the service manager, Mr. *** contact me directly to resolve this issue. As of today, I still have yet been contacted by Mr. and my problem still remains unsolved.
Initial Business Response /(1000, 10, 2019/06/26) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
After multiple attempts to reach this customer starting on June 5th, 2019, leaving messages and missing each other s few time's to try and resolve this issue, the customer had the charge reversed on his credit card. When we finally got to converse, the customer stated that he does not need our help due to the charge reversal that he already completed. At that point the customer ended the conversation before I had a chance to offer some sort of extended resolution to try and further appease this customer.
Initial Consumer Rebuttal /(3000, 12, 2019/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO NOT accept this response from the business.
First of all, they did not help me to resolve the issue at all. I did it myself by contacting the credit card company and went through a lengthy process to have the charge reversed.
Second, I cannot agree what Mr. says in his remark. Despite what Mercedes-Benz head office says in the email dated June 4, 2019 that Mr. will contact me directly, he only did so after I filed this complaint on ***. He left me a message on June 25 and I called him back almost immediately to notify him, out of courtesy, that the charge has been reversed. I also told him about the lengthy process that his dealership has put me through since March this year, and I only received one voice message from his colleague *** on June 5 which he just wanted me to refresh his memory. During the whole conversation, Mr. did not offer a single word of apology and he ended it by saying that since I had the charge reversed myself, there's nothing they can help me at this point.