Mercedes-Benz USA

Review: I was experiencing problems with my 2006 350SLK and called FOX MOTORS MERCEDES BENZ [redacted] to ask what I should do. I was informed that due to the backup of vehicles the business was currently working on, that I should bring the car in in 2 weeks so they could get to it. Since the car was unsafe and I needed it for daily use I researched the generic auto shops in the area and took it to Redmund's on August 9th 2013, a Friday. They kept my car over the weekend and on Monday called my to tell me they could not fix it and it HAD to go to the dealer. So I drove to to the above mentioned FOX MOTORS Mercedes Benz and explained the problem (again) and left my car with them. No loaner was offered. The date was August 12th, Monday.The dealer kept my car 2 weeks ans ended up fixing the control unit at a cost of $1500. When I drove back to Florida (I was in Michigan on vacation when the car broke down) my regular mechanic informed me the part was under warranty. When I called MB USA (Mercedes Benz USA) they assigned a "case worker" to my problem. Over the next 2 weeks we went back and forth and the case manager decided that since the car was not diagnosed prior to the 8 year or 80,000 mile warranty date (They tracked the VIN to see that the 8 year limit had been up on August 11th, 2013) they would not cover the part.My complaint is that the car WAS IN A SHOP WHEN THE WARRANTY EXPIRED, JUST NOT AT THE BENZ DEALER. I therefore expect the part to be covered. I have invoices to prove all of this.[redacted]Desired Settlement: DesiredSettlementID: Refund

I would like MBUSA to cover the cost of the repair that should have been covered under the warranty as I had the car in a certified auto repair shop to be fixed prior to the expiration of the warranty

Review: I bought the brand new 2014 [redacted] GL450 at July 31, 2014 at [redacted], California. I live at [redacted], California. This 2014 GL450 has defective transmission from[redacted] manufacture. In first couple days, I found out the gear switch issue from D1 to D2 to cause the car strong shake, vibration and slipping. I drove my car to [redacted] service department for the repair. My GL450's mileage is only 500 miles at that time but the new car mileage is already 220 miles on it. They tuned the gear switch program for my car, but it does not work at all. Back and forth more than 5 five times(August 8th, August 25th, Sept. 3, Sept. 17, etc), I drove my car to [redacted] service for the repair and they cannot fix it to me. [redacted] field engineer did diagnostic the gear switch issue and confirmed the gear switch issue from D1 to D2. It is such a big transmission issue for my brand new 2014 GL450. I experienced the safety issue when driving with my kids and wife every day. My GL450 is defective from [redacted] manufacture. I want to use LEMON LAW to return my GL450 to Mercedes USA ASAP and let Mercedes USA refund the expense to me as well. Please help me out for this deficient 2014 GL450 issue!My 2014 GL450 bearing Vehicle Identification Number [redacted].My contact info below:Name: [redacted]Phone: [redacted]Email: [redacted]Desired Settlement: I want to use LEMON LAW to return my GL450 to Mercedes USA ASAP and let Mercedes USA refund the expense to me as well.

Review: 02/28/2015- Vehicle Purchased from O. Mullins at Mercedes Benz Greenway, Not detailed & Required Accessories not issued. Console needs repair.Note- Vehicle States Intermittently "Vehicle Not in Park, Vehicle May Rollaway"

03/02/2015- Vehicle was taken to Mercedes Benz Greenway for Detail Service and Given Required Accessories.Refund Check was still not available as previously stated by O. Mullins.03/10/2015- Given Mercedes Benz Financial Contact Information 03/24/2015- Vehicle taken to Mercedes Benz Greenway; Indicator Light on for Tire Service 05/03/2015- Sent text to O. Mullins, "It's [redacted]. I will be in town this week. Will you let me know when I can stop by and with who to pick up my check with please. I have scheduled a Maintenance Appointment with my regular Mercedes Benz Service department. Thank you!"05/04/2015- Resent Text message to O. Mullins, No response from 05/03/201505/04/2015- O. Mullins, Responded, " Morning, I just checked and my accts payable said your check was mailed last week." No check received -Note: Vehicle Braked Unnecessarily on Intersection which could have caused an accident 05/06/2015- Car Serviced at [redacted] for PreSafe Limited Warning Limited Warning Light On and Console Replaced( Service Advisor, initially wanted for me to take vehicle back to Mercedes Benz Greenway to get Console replaced)-Note: Traction Light Intermittently comes on05/08/2015- VehiclePicked up from Mercedes Benz Sugarland from service department05/08/2015- Left Shawn P, Finance Manager several voicemails with no call back. 05/08/2015- I called back spoke to switchboard operator and I requested to speak to General Manager of Dealership. My request was denied and I was transferred to Don, Pre-Owned Sales. Don stated that he would convey information to finance with no call back.

05/09/2015- Revdex.com complaint # [redacted] filed against Mercedes Benz Greenway "I was promised that I would not be charged $139,00, Nitro Tire Charge for my new vehicle purchasDesired Settlement: e on 02/28/2015. I was originally informed by my Salesman that if the check wasn't ready within the week that, he would have it ready when I pick up my registration sticker. When I picked up my registration sticker, I was then informed that it would be ready in a few days. When I messaged him later through the week I was informed that the check was in the mail. On May 08,2015 I contacted left Finance Manager Shawn several voicemails with no call back. I requested to speak to the general manager of the dealership and I was transferred to the Don, Manager of Pre-Owned. Don stated that he would convey the message to finance with no call back on 05/08/2015. And it goes on and on and on so I am now asking for the assistance of the Revdex.com."

05/26/2015- Contacted Towing company via Mercedes Benz Roadside Assistance per Paul and no Loaner would be issued. I was informed by Roadside Assistance that I must be present to sign although no signature was requested/required at the time the vehicle was

Review: I purchased a 2011 Mercedes C300 in May 2013 with 10900 miles on the odometer. Today, at 31,000 miles, I am 3 months out of my warranty, and my ESP control panel has failed. This is a $1,427 repair issue that has nothing to do with wear and tear or usage, but a pure problem that should be a RECALL issue.

This is not the first issue I have had with this vehicle. The moon roof motor has FAILED before and had to be completely replaced. The tail light has had issues that thankfully were covered under warranty and now has finally become a recall issue with you company.

As a consumer of luxury cars, I am truly disappointed by the experience that I have had with Mercedes Benz. Not only do I feel that I should not have to pay for this computer failure expense, but I feel that I have purchased a lemon of a vehicle.

The vehicle is right now with the Mercedes Benz of Cherry Hill, awaiting service.

Business

Response:

Following the time customer sent this complaint on 1/7/15, she was contacted by Mercedes-Benz USA on 1/8/15 in-which she indicated the Mercedes-Benz of Cherry Hill dealer was able to resolve issue and offered her assistance towards the vehicle repairs. Customer advised she was satisfied.

Hello,
I am a concerned customer about a part that requires replacement on my vehicle, a blower motor. I've e-mailed Mercedes Benz about my complaint on their part that has been faulty on some of the vehicles sold and have explained how I find it an inconvenience to me that a faulty party, that has since been improved because it is known to be faulty and this can be easily found on the web, youtube, etc.. and I have been contacted by Justin the Regional Manager. I don't know how this gentleman can be the regional manager, for the reason that I simply explained that he is wasting my time explaining to me the age of my vehicle when I know the part if faulty and I would go ahead and file a complaint on Revdex.com.com and this gentleman says he would love to offer me partial or full payment but he is revoking this due to me saying I would complain on Revdex.com.com. Thank you Justin for showing the worst customer service I have ever experienced, in fact I receive better customer service everywhere I ever have shopped in my life, including other car manufacturers like BMW and Volkswagen, but this gentleman is saying i'm threatening him about writing to Revdex.com when this is not a threat but a complaint.
Very poor service from Justin.
$1300 to replace a motor blower is just unexceptable when the part doesn't have holes to allow the motor blower cover to breath causing water to form inside and blowing the resistor on the board, the fan to freeze, and end up having a blown motor blower.

Review: I am writing regarding an extremely dangerous safety issue with my daughter's car. We did purchase it used and I do understand that used cars have issues. This issue is, however, completely different. The 2001 Mercedes Benz ML320 has a defect that allows it to lock up the brakes while you are driving. It happened to my 16 year old daughter and then to me. At the time, I was going 65 mph. The brakes suddenly locked up; the vehicle was all over the road, the tires were squealing and I barely made it off the road. There was a dump truck behind me and, luckily, there was no one in the other lane or there could have been a very devastating accident. The dump truck was able to make it into the other lane. I was terrified that this could have happened to my daughter. When I was able to make it home, I did some research only to find out this is a common problem in this model/year of vehicle. I immediately called the National Highway Traffic Safety Administration and was told that, yes, it is an EXTREMELY dangerous problems and they have multiple complaints regarding this model/year. I then emailed Mercedes Benz USA and was told that it had, indeed, been reported to them but a recall had not yet been issued. This is not a typical used car issue such as when something wears out i.e. shock absorbers, starters, etc. This is a VERY dangerous issue--this vehicle will stop extremely suddenly and without warning. This is a dangerous vehicle with a defect that is known to the company. This vehicle should also have a recall for this issue-I cannot believe this known defect has not been the subject of a recall. This is extremely dangerous and I will do all I can to make sure that a recall is done on this vehicle. I will not let someone become gravely injured or lost their life over this!Desired Settlement: I would like this vehicle repaired at no cost to me. I don't even know if I will be able to let my daughter drive the car anymore as I am afraid it will happen to her while she is driving down the highway. This is NOT typical wear and tear. This is a dangerous, known defect and should be repaired by Mercedes Benz.

Review: Leased GL 550. Involved in accident. Date of loss 6/25/15. Since then, MB USA has failed to provide all parts needed to repair car. In particular, fender not yet delivered. Case manager Rome has failed to resolve the issues for the past two months and has failed to respond to my correspondence in a timely fashion. Car still in body shop while full lease payment being made. MB has also failed to provide comparable car while parts on prolonged back order.

MB USA would have been able to actually build us a car to our specifications in the period of time we have waited for parts!Desired Settlement: MB USA to deliver needed part ASAP and to provide payment/coverage for comparable car leased for the period beyond the customary period for providing parts.

Business

Response:

Thank you for your contact to Mercedes-Benz USA, LLC (MBUSA). We have reviewed your letter of September 4th, 2015 regarding Dr. [redacted] concerns with the wait time for the parts for their 2014 GL550. We have been in contact with Dr. [redacted] to address his concern. In the interest of goodwill and in order to rectify their concerns we have requested the expedited delivery of the requested parts as well as offered to provide reimbursement for expenses incurred for alternate transportation while part is on order. Thank you for the opportunity to respond. Sincerely,

Consumer

Response:

MB"s response is not fully accurate. MB failed to offer comparable car either as loaner or rental until I stated I would stop making lease payments. Even then, rather than offering transportation coverage, they threatened to report me to collection. At no time did Mr [redacted] attempt to EXPEDITE the process or truly assist with the resolution. Finally, MB agreed to cover $45/day for a rental which would not cover the cost of a comparable car, a MB GL 550. It has been almost 3 months and we have not received the fender and I have continued to make payments. I would like to terminate my lease with MB and would like MB to FULLY cover the cost of my rental which by no means is comparable to the leased MB that has been sitting in a body shop for about 3 months.

Regards,

Review: Vehicle has been brought into service over 30 times in the past 2 years. I have every single service receipt. I leave/drop vehicle into service and hear back from them over 30 days later. Vehicle is unsafe and still not fixed.Desired Settlement: Would like vehicle looked at and tested as if it was being driven off lot.

Business

Response:

MBUSA attempted to reach Mr. [redacted] in June of 2014 on several occasions and he was sent a "no contact letter. Vehicle bearing VIN#[redacted] was reviewed at an authorized dealership Benzel-Busch Motor Car Corp. in NJ. The vehicle was diagnosed with 3 bent rims and in need of wheel alignment in order to resolve the "pulling" concern mentioned by the customer. The bent wheels are due to outside influence and not a warranty item. Ms. [redacted] authorized 1 wheel repair and she would return for the other repairs when she received her pay check. She expressed tot he Service Manager that she was satisfied. Also, $2,000.00 was offered as a good will gesture due to their patronage for a new Mercedes-Benz at an authorized dealership. The customer is welcome to schedule an appointment at an authorized dealership to have the car reviewed and have the other rims repairs.

Consumer

Response:

I am rejecting this response because:[redacted] did in deed service my vehicle in March and claimed the reason my vehicle was pulling was due to bent rims, they claimed that my brakes were fine, and there was no abnormal noise in the engine, However 5 months later when I started getting an engine light it turned out that [redacted] probably didn't even look at my vehicle. My engine needed 2 new chain tensioners, non return valve, flange gasket, sealant, and a hexalobular bolt. The car needed an alignment and after that was done the vehicle no longer pulled anymore (so it obviously wasn't "bent rims") I drove around for 5 months with an unsafe vehicle because [redacted] and corporate didn't take my complaint seriously. However it doesn't end there. I still had to bring my vehicle back to prestige 3 different occasions because the first time they failed to fix the front end squeak, and the oil leak. The second time they related the squeak to my panoramic roof and allowed me to drive off the lot with the roof leaking and soaked my entire car. I have a video to prove it (please contact me I will send the video) and still didn't fix the oil leak. The third time I returned they re-torgued my roof and finally found the oil leak was related to a seal in the bottom of my engine. If this isn't an inconvenience then I don't know what is. My vehicle still has unresolved issues as I have over 20 service complaints. As for the $2,000, I still never received it. If they are willing to send my contact information is ###-###-####.

Review: [redacted] (Dublin, OH) repair my car (Mercedes ** 2009) three times with the broken fuel gauge starting from summer 2013. As a result of the repair service manager [redacted] and his director [redacted] broke my car. The car returned with the Check Engine light on. I was told that to fix it you have to pay $2200, but I did not repair the car to brake it. I called to Mercedes customer service ###-###-#### ([redacted]) and instead of help she started offerings to me a new car discount. I paid $145 Check engine light diagnostic cost. After the third repair of the fuel gauge [redacted] said that the Check Engine light was cleared, but it was not. Previously I paid money for the Blue Tec liquid, but the tank was not filled up. My car was broken in 5000 miles after that. In 2003 [redacted] attempted to charge me $900 for the engine harness replacement, but it was $500 valves repair. In addition one time I was told that my brakes fluid has a wrong color and my car woids warranty, but I didn't even think to tauch the liquid since the first day of the car. The car has been purchased new from the [redacted]. It was the same director ([redacted]). These all cases say that I have money extortion from Mercedes Benz and [redacted].Desired Settlement: Refund my $145 dollars and repair the check engine light without cost because it was broken by [redacted] (Dublin, OH ###-###-####)

Review: On 5/18/15, I was involved in a minor accident in my 2012 ML350 and needed to repair it. I brought my vehicle to my local auto body shop for repairs([redacted], ###-###-####). The body shop ordered a replacement hood from Mercedes Benz through [redacted] (###-###-####) on 5/27/15. The hood has still not arrived after three months when it usually only takes a few days to receive replacement parts. [redacted] has ordered the hood 5 times over the last 3 months. I cannot get any answers as to when this hood is going to be delivered. I have called Mercedes Benz customer service weekly over the past 3 months, and they cannot give me any information as to when the hood will be delivered. Also, I have been using a rental car during this time, and my rental insurance expired after 30 days. I am seeking delivery of the replacement hood as well as reimbursement of out-of-pocket expenses for a rental car.Desired Settlement: I am seeking delivery of the hood that was ordered as well as reimbursement of out-of-pocket expenses I've incurred for my rental car. My rental car insurance expired after 30 days.

Consumer

Response:

I am emailing you to notify you that my complaint has been resolved. The hood I ordered from Mercedes was delivered. Thank you for your assistance.

Review: 11 pm 8/20/2015, my home was shaking by someone violently banging on my front door. I ran upstairs,my husband and my daughter ran downstairs. The pounding got louder and more frequently. We literately thought someone was trying to get in. The shaking caused a picture to fall, located in the dining room two rooms away from the front door, it hit and damaged my brand new $599 server purchased just a few months ago.

Then the doorbell rang consistently in addition to the pounding. My husband peaked outside the door to see a white male with a baseball cap and something in his hand. My husband asked him to identify himself, he would not show a badge and there was no tow in sight? After the 3rd attempt for the man to identify himself the 3 of us swung the door open only to discover it was the repo guy! He did not park where we could see a tow truck so there was NO WAY we could have known who he was. He disturbed the peace at 11 pm in a very quiet and respectable neighborhood. Unlike most people I knew my car was going to be repossessed and had ASKED Mercedes to come get the car because the closest place was an 80 mile round trip. I had no idea I would be faced with a hostile and violent encounter. The man had no identification, no paper work, no card to tell me where he was taking my car, no phone number or email address, and NO RECEIPT. I gave him the keys and he hitched the car to the tow, sped off and slightly scraped the back drivers side rear bumper against my metal mail box post! Then called the cops on US AFTER he left! Mercedes Benz sent someone to my home who was not only violent and hostile, but damaged my property, presented no identification, no paperwork, and no idea where the vehicle was taken. When I googled the company name (S&S ) from the side of truck, there was no address listed. I received Notice of Sale, 25 days later. There letter stated the letter was NON deliverable when they JUST sent someone to my home to repossess the car.Desired Settlement: I DO NOT want to be charged for any damage to the car (if any). There were no damages before the repo guy scraped it. I want to be compensated $599 for my damaged server purchased new 5/2015. I want Mercedes to be accountable for the thugs they hire who traumatized my entire family and disturbed my peaceful neighborhood. I want Mercedes to compensate me by write off any deficit from the sale of the car. I have paid in more ways than I can count from this horrific exchange. The law was broken on so many levels with this repossession. RICO LAW violations.

Review: On Dec 18, 2015 I requested a refund on the remaining balance of my Mercedes Benz Extended Warranty purchased at Mercedes Benz of Boerne Texas on 06/02/14. The approximate refund of $2,436.36 has not been recovered due to Mercedes Headquarters and the dealer refuses to refund the above balance.

I visited the dealer and call Mercedes Benz USA Dec 18, 2015 and several times there after without any success in recovering my refund.

Extended Vehicle Warranties are fully refundable if the owner sell the vehicle by Texas State Law.Desired Settlement: Refund of $2,436.36 from Mercedes Benz Headquarters.

Review: RIGHT SIDE CATALYST BROKEN APART FAIL Cause the car to run really horrible and stall out many times that almost caused an accident and danger entire family on high way service Agent don't want responsible to repair even only 56000 miles and might not pass the California Emission testing.Desired Settlement: the cost for labors and part 1181.01 or can return to any dealer to repair without cost

Review: [redacted]Dear Revdex.com, Re: Hydraulic Fluid Stained DrivewayOn July 15, 2013, I contacted [redacted] Towing Company, which is the towing company [redacted] Mercedes Benz uses; as my 2013 Mercedes Benz was parked in my garage with a dead battery. The towing company sent an employee named [redacted] who informed us that he had been employed by the towing company for a short time. He was at my residence for about five hours trying to remove my car from the garage to be taken to [redacted] in [redacted]. Unfortunately, [redacted]s service was inadequate as the tow truck leaked hydraulic fluid the entire five hours and he would not seek additional assistance from his company. I am extremely disappointed with [redacted] Mercedes as they have not provided the support for attending to this complaint with [redacted] Towing. As per, [redacted] Towing Company they have ruined my driveway by sealing it in an insufficient manner which has damaged the driveway even more. At this time the driveway needs to be completely replaced. To resolve the problem, I would appreciate that [redacted] Towing Company replace my driveway. Enclosed are copies of my records (include estimate from [redacted] Construction, pictures of the driveway as the car was being placed on the truck, and the receipt from [redacted], tow truck driver).I would appreciate your assistance with resolving my complaint. I would like [redacted] Towing Company to replace my driveway at the cost of $15,250.00 (A copy of an estimate is attached); as per the contractors looking at the condition of the driveway and what they feel it would cost to replace. I look forward to amicable resolution to this complaint as I have been dealing with this situation since July, 2013. Please contact me at your earliest convenience Sincerely,[redacted]Desired Settlement: To resolve the problem, I would appreciate that [redacted] Towing Company replace my driveway. Enclosed are copies of my records (include estimate from [redacted] Construction, pictures of the driveway as the car was being placed on the truck, and the receipt from [redacted], tow truck driver).I would appreciate your assistance with resolving my complaint. I would like [redacted] Towing Company to replace my driveway at the cost of $15,250.00 (A copy of an estimate is attached); as per the contractors looking at the condition of the driveway and what they feel it would cost to replace. I look forward to amicable resolution to this complaint as I have been dealing with this situation since July, 2013.

Review: I purchased a certified pre-owned 2012 [redacted] ML350 at [redacted] in Milwaukee, Wisconsin on 01/03/2015. We also financed the purchase through [redacted]. About one week after the purchase, I received a [redacted] despite never having applied for the card nor being aware of any paperwork I completed containing permission to apply for such a card on my behalf. Upon contacting the dealership, [redacted], I was told that Mercedez Benz would sometimes use information from my financing application in determining whether to send me an offer for their [redacted] but that as a citizen of Wisconsin, an application shouldn't have been submitted on my behalf.

Making this situation worse, my wife and I had just begun the process of refinancing our home so opening another line of credit wasn't something we wished to do. Simply put, Mercedez-Benz' decision to use my information to open a credit card account on my behalf was extremely unethical and not something I'm aware of having consented to. Nothing in the paperwork we received as part of our vehicle purchase would have allowed for such a thing either.Desired Settlement: While cancelling this credit card is simple enough, doing so would result in damage to my credit report as my average account age would be reduced. Also, since [redacted] have already pulled my score in order to determine whether to grant me such a card, my score has already been negatively effected. Ideally, [redacted] would have some way to undo granting this account without negatively affecting my credit card score/average account age but I'm unsure of whether that's possible.

Business

Response:

I spoke with Mr. [redacted] and explained that his original application indicated by a checked box to “authorize and request that the Dealer or Mercedes-Benz Financial Services provide the personal information that you supplied to them to [redacted] and its affiliated entities to be used by [redacted] in connection with a submitted application for the Mercedes-Benz Credit Card from [redacted].” He requested a copy of the application and thanked me for calling. I emailed a copy to him today."

Review: The merchant refused to send a defective product to the company's corporate facility for inspection and verification of manufacturer's defect.

On November 15, 2012, I purchased a wheel to replace a damaged wheel on my vehicle, a 2010 Mercedes-Benz GLK350.

The wheel purchase was made at the merchant's Mercedes-Benz dealership in [redacted].

The merchant's "Limited Service Parts and Accessories Warranty" warrants against defects in its products, and allows "warranty repairs or replacements" to be made at "any authorized retailer".

In February 2013, I returned my leased vehicle to the mercahnt and leased a new vehicle from the merchant's authorized dealer in [redacted].

In May 2013, I moved to the [redacted] region.

I brought the defective product to the merchant's authorized retailer in [redacted] for inspection and "warranty repair or replacement".

I spoke with service manager [redacted], who after making numerous telephone calls to various regional managers, agreed to accept the wheel and send the defective wheel to the merchant's inspection facility to determine if the defect is covered by the merchant's warranty or not.

Shortly thereafter, Ms. [redacted] refused to send the product to the merchant's inspection facility, alleging no warranty coverage could be provided unless and until the merchant could also examine the vehicle in which the defective product came from.

The vehicle, as indicated above, was surrendered at lease turn-in in February 2013, in [redacted].

The merchant's purported warranty does not indicate any requirement for presenting the vehicle, itself, with the defective product upon presentation of any warranty claim.

I disputed Ms. [redacted]'s conclusion with the merchant's corporate "Customer Assistance Center" employee [redacted], who agreed with Ms. [redacted]'s conclusion, though he was unable to cite any statement within the merchant's warranty compelling the customer to present the defective product AND the vehicle upon presentation of a warranty claim.

The defective product was returned to me on October 31, 2013.

The defective wheel was purchased from the merchant for a total sales price of $593.39.Desired Settlement: I am seeking the refund of $593.39 from the merchant for the defective product.

The merchant claims the vehicle is necessary to inspect whether or not the unusual crack in the wheel's rim is caused by other damage to the vehicle, or a manufacturer's defect.

The vehicle was returned to the merchant in Los Angeles in February 2013, and a vehicle turn-in report indicates the vehicle was in perfect condition with no such damage.

The merchant's purported requirement to inspect the vehicle it

Review: I purchased a 2014 Mercedes Benz [redacted] 4-matic sedan on 9/07/2013 brand new (pre-ordered the car in June 2013) from [redacted] IL 60174). Shortly after taking delivery of the vehicle within 500 miles I noted a harsh/rough downshift in the transmission, particularly when the car was downshifting from 5th gear to 4th gear (it's an automatic transmission). Also I noted a grinding in the steering column. I took the car back to [redacted] multiple times and they replaced the steering column under warranty, they reset software in the transmission computer multiple times and told me the car was driving according to normal operation standards. The car was with them for a week. I continued to complain about this transmission issue, and then was told the car needs to "break in" and the rough downshift will go away eventually. As it eventually never went away, I opened a case with MBUSA in new jersey, [redacted] is my case manager. I took the car to another dealership, [redacted], IL) and they opened a case with the engineers in germany regarding this transmission, and acknowledged there was a defect. I continued to work with MBUSA and Naperville and they ultimately had the car for 2 weeks and told me they found a problem in the transmission valve body, and replaced this under warranty. They then told me the problem was resolved. Upon receiving the car again, I noted the very next day another rough downshift, took the car again to Naperville and they could not replicate the problem, they had the car for 3 days. In the interim, a radar sensor wiring harness gave an error message and I had to take the car in to Naperville for that to be repaired underwarranty, another 2 days in the shop. More rough downshifting again harshly, same as before. At this point it has been over 3 months of dealing with this issue. The car is currently with Mercedes Benz in Naperville, transmission is defectiveDesired Settlement: I want MBUSA to replace my 2014 [redacted] 4-matic with a similarly optioned brand new vehicle, another 2014 Mercedes Benz [redacted] 4-matic. To date, the car is still in the shop at [redacted] Mercedes, the transmission is sitting on the floor of the service garage and they are doing more testing. I want a brand new replacement vehicle, as I believe this car is a lemon with an ongoing serious transmission issue and Mercedes cannot guarantee for me that this is a safe vehicle. They have not resolved the problem for over 3 months, and they acknowledge this.

Review: In October 2014 wood grain for my 2011 E350 was placed on order because it was faded. As of today (5 March) the wood grain has not arrived at the MB of [redacted], ** dealership. I have been very patient but at this point the issue needs to be resolved ASAP. I am not satisfied. To wait this long for a know issue with the wood grain is poor customer service. I have inquired about the wood grain replacement several time with the dealership in [redacted], ** and been told it's not in yet.Desired Settlement: Have the wood grain expedited and installed within 5 business days! MB USA need to take immediate action to get this resolved.

Business

Response:

we have been in contact with the consumer and we are resolving it

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I Leased a new 2012 Mercedes ML350 in September of 2012. The Bluetooth system never preformed correctly and was not fixed in two visits to the dealership. That I lived with for 22 months. The reason for my complaint is from the summer of 2014. My HVAC (air conditioning system) started to smell like bacteria and mold to the extent of making me and my family sick! It induced asthma and allergies in me and would make my 18 month old daughter vomit if she was in the vehicle. My wife would not allow her or herself to ride in the SUV at all. I would have to ride with no AC on and I could still feel and smell the ill effects of the mold/bacteria. I changed the cabin air filter and it still did little to no good to help the problem.

When I brought the vehicle in to address the issue in early June no one wanted to even smell the issue. They suggested an expensive "cleaning" of the system not under warranty and I refused knowing the SUV was under bumper to bumper warranty and I was about to come to the lease end September 2014 and felt the issue was so bad that may not even help. Instead they wanted me to purchase another vehicle. When declined to purchase a new vehicle no one would return my calls. I had spoke to mercedes corporate in Montvale and again they wanted me to buy a new vehicle but that was the extent of the "help". I decided to turn in the SUV early as it was unusable. I turned it in 2 months early and when they attempted to bill me I called and they gave me a "settlement" for a little over $1,200. I refused saying it still isn't right for me to pay anything for an unusable vehicle that no one cared to address.

They since have withdrew their settlement and want full payment of around $2,250.00.Desired Settlement: I want them to forgive the amount they feel that I owe.

Business

Response:

VIN# [redacted] Mr. [redacted] called the customer assistance center on 7/1/2014 with concerns of vehciel -odor and noise. He requested breaking his lease one or two months earlier than term. Case Manager Andrea referred his file to Mercedes-Benz Financial(MBF) due to his loyalty to the brand. MBF offered to waive the dispostion fee $595.00 if he went into another Mercedes vehicle. He was encouraged to pay his lease .Case Manager offered $1000.00 towards new MB as a gesture of good will.

Business

Response:

Mr. [redacted] called the CAC with an odor concern in his vehicle and requested breaking his lease by 1 or 2 months. MBF offered as a good will gesture to waive his disposition fee and MBUSA offered as a good will gesture to provide a $1000.00 incentive towards a new Mercedes-Benz at an authorized dealership due to his patronage to the brand. His vehicle bearing VIN [redacted] is still supported under the New Vehicle Limited Warranty which is 4yrs or 50kmiles , which ever comes first. He can take the vehicle to an authorized dealership to have the vehicle reviewed for any outstanding concerns and we would be glad to service is car.

Consumer

Response:

I am rejecting this response because: No one suggested a service appointment or seemed willing to do anything about the foul odor in the vehicle. The service department from the get go just tried to place me in a new vehicle.

Review: TWO REPORTED INCIDENTS POWER STEERING HAS GONE OUT WHILE MY WIFE WAS DRIVIN G CHILDREN...ONCE ON FREEWAY. I DONT FEEL SAFE DRIVING..CLAIMING LEMON LAW

DATES ARE WITH BENZ IN THEIR SYSTEM, ONE HAPPENED AROUND 4-6 MONTHS AGO AND ONE LAST WEEK. CAR'S POWER STEERING GAVE OUT AND CAR COULD NOT BE CONTROLLED. DO NOT FEEL SAFE AS LIFE THREATENING ISSUES WITH CAR. SEEKING PROTECTION UNDER LEMON LAW. FILED CLAIM WITH MBUSA REGARDING 2012 E350 BLUTECH WITH VIN# [redacted]...INFO HAS BEEN ESCALATED TO CUSTOMER RETENTION MANAGER, [redacted]. THEY INFORMED ME PROCESS CAN TAKE ANYWHERE FROM 2-4 WEEKS AT WHICH TIME THEY WILL FOLLOW UP. HIS NUMBER IS [redacted]. SO I WANTED YOU TO GET INVOLVED. CURRELTY, MY WIFE IS IN A LOANER. THE MAINTENENCE DEPARTMENT SAID CAR WILL BE READY FOR PICKUP THIS WEEK, BUT I TOLD THEM I WILL NOT PUT MY FAMILIES LIFE IN JEOPARDY AND HAVE STARTED THE LEMON LAW PROCEEDINGS.

I would like to reopen the complaint as the complaint against the defective car has now turned into two additional complaints:

1) Mercedes Benz not responding to my numerous voicemails and emails.

2) Mercedes Benz SF sending threatening emails from sales department and their attorneys that we must return the loaner car.

My contract is with Benz. I leased car with Benz SF who is telling me they are independent of Benz USA. That is not my problem. It is the same brand and Benz of US does not sell/lease or service cars. Their dealers do.

I will not put my families life in jeopardy.

Please interject on this matter.

Correspondence with Benz to follow.

Best, [redacted] ADDITIONAL DETAILS:

Case is being handled by another organization: MERCEDES BENZ USA, LLCDesired Settlement: I AM SEEKING PROTECTION UBNDER LEMON LAW AND A FULL REFUND.