Mercer Bucks Cardiology

July 14, Dear [redacted] ***:I am writing in regard to your letter dated July , I can find no documentation showing that the patient called and rescheduled the appointment from 8/29/to 9/13/I have gone ahead & removed the no show chargeThe patient will not receive another bill for this no show chargeIf you should have any further questions, please contact meSincerely, Heather Q [redacted] Accounts Receivable Representative Team Lead

July 14, 2014
Dear [redacted]:I am writing in regard to your letter dated July , 2014. I can find no documentation showing that the patient called and rescheduled the appointment from 8/29/13 to 9/13/13. I have gone ahead & removed the no show charge. The patient will not...

receive another bill for this no show charge. If you should have any further questions, please contact meSincerely,
Heather Q[redacted]
Accounts Receivable Representative Team Lead

Review: I received a bill for $7.25 in April 2014 for services from 9/13/13. On the same bill I noticed an additional charge of $25.00 for a No Show description of services dated 8/29/13. I had called Mercer Bucks Cardiology (formally known as [redacted])in August 2013 and spoke with a woman named Debbie. I asked her to cancel the appointment for 8/29/13 and to reschedule for 9/13/13. Apparently, she made the new appointment and neglected to cancel the first one. I thought it odd that it took seven months for the office to send out a bill from a previous year, but I paid the $7.25 that I owed. I have attempted to resolve the incorrect charge with the billing department by contacting the two phone numbers listed on the bill. (Toll free:###-###-#### and Local: ###-###-####. No one answers. All you get is a recording telling you they are experiencing a high call volume and to leave a message. I have done that and no one calls back to discuss the problem. They just continue to send out bills.Desired Settlement: I do not believe that I owe money for an appointment that I cancelled and I want to stop receiving bills for someone else's mistake.

Business

Response:

July 14, 2014Dear [redacted]:I am writing in regard to your letter dated July , 2014. I can find no documentation showing that the patient called and rescheduled the appointment from 8/29/13 to 9/13/13. I have gone ahead & removed the no show charge. The patient will not receive another bill for this no show charge. If you should have any further questions, please contact meSincerely,Heather Q[redacted] Accounts Receivable Representative Team Lead