Merchandiser

------- Forwarded message ----------From: Gary H***< [redacted] @themerchandiser.com>Date: Tue, Jul 19, at 12:PMSubject: Complaint ID # [redacted] To: [redacted] @myRevdex.com.orgHello, [redacted] The last time [redacted] contacted us directly was two years ago, in July of We forwarded the recent complaint you received to the carrier responsible for delivering her paper, asked them to refrain from doing so, and left a follmessage with [redacted] to contact us if the problem continued At this point, we’ve had no response from her, so I assume the delivery has stoppedGary H***District Circulation SupervisorGreater Reading Merchandiser

------- Forwarded message ----------From: Gary H***Date: Mon, Jan 9, at 1:PMSubject: Complaint ID # ***To: ***Cc: ***Hello, ***. I verified in our records that *** *** Road has been added to
the list of addresses that our paper should not be delivered to,a copy of which the carrier receives each week. The carrier has been spoken to again, emphasizing this, with the warning of possibletermination if the matter continues. In addition, the Regional Manager will visually check that address for the next several weeks to be certain a paper wasn’t delivered. If you have any questions, please contact me. Thanks. Gary H***District Circulation SupervisorGreater Reading Merchandiser

------- Forwarded message ----------From: Gary H[redacted]Date: Tue, Jul 19, 2016 at 12:30 PMSubject: Complaint ID # [redacted]To: [redacted]@myRevdex.com.orgHello, [redacted]. The last time [redacted] contacted us directly was two years ago, in July of 2014. We...

forwarded the recent complaint you received to the carrier responsible for delivering her paper, asked them to refrain from doing so, and left a follow-up message with [redacted] to contact us if the problem continued.  At this point, we’ve had no response from her, so I assume the delivery has stopped. Gary H[redacted]District Circulation SupervisorGreater Reading Merchandiser

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 8, 2014Dear [redacted],
It is our policy when contacted to have delivery of our publication stopped at a particular address to contact the carrier who delivers in that particular area and inform them that a particular address does not want to receive our publication. We...

then add the address to the carriers weekly report. All stop deliveries show on their weekly report every week. We then do a call back to customer to make sure that delivery has been stopped. In this case it did take more than 1 call.I checked our records back to 2006 and found that we were contacted on December 19th 2012 by [redacted]. She stated that she did not wish to receive our publication and asked that it not be delivered to her anymore. On December 27th, 2012 we placed a phone call to her to see if delivery had been stopped. She told us she was still getting delivery. On January 2nd, 2013 we called and left a message for her to call us back if the problem was not resolved. We did not get a call back and figured things were ok.
Then, on June 26th, 2014 we received a call from [redacted] asking us again to stop delivery. We followed up on July 2nd, 2014 to check and make sure that it had stopped. She told us she did get it again so we gave another notice to carrier to stop delivery. On July 9th, 2014 we called back again a left message. We did not get a call that she was still receiving paper, so we thought it had stopped again.
When we have changes in delivery personnel sometimes they make a few mistakes and it takes several weeks until they get things corrected. We will send someone out to her address every week to make sure she is not getting delivery again and will try to do so every time we get a new delivery person in her delivery area.
We apologize for any inconvenience we may have caused [redacted] and will try to make sure that she does not receive our paper in the future. Our checks will be done visually and will not contact her by phone.Regards
Doug G
Distribution Manager

Review: We did not request to receive the merchandiser newspaper. We've requested the company stop delivering to our address over 6 times. They stop for a short amount of weeks, then restart delivery. We've tried escalating the issue to the company's management and have not had success. Please help resolve this issue.Desired Settlement: Please have the company stop delivering their newspaper permanently, not just a few weeks.

Business

Response:

September 8, 2014Dear [redacted],It is our policy when contacted to have delivery of our publication stopped at a particular address to contact the carrier who delivers in that particular area and inform them that a particular address does not want to receive our publication. We then add the address to the carriers weekly report. All stop deliveries show on their weekly report every week. We then do a call back to customer to make sure that delivery has been stopped. In this case it did take more than 1 call.I checked our records back to 2006 and found that we were contacted on December 19th 2012 by [redacted]. She stated that she did not wish to receive our publication and asked that it not be delivered to her anymore. On December 27th, 2012 we placed a phone call to her to see if delivery had been stopped. She told us she was still getting delivery. On January 2nd, 2013 we called and left a message for her to call us back if the problem was not resolved. We did not get a call back and figured things were ok.Then, on June 26th, 2014 we received a call from [redacted] asking us again to stop delivery. We followed up on July 2nd, 2014 to check and make sure that it had stopped. She told us she did get it again so we gave another notice to carrier to stop delivery. On July 9th, 2014 we called back again a left message. We did not get a call that she was still receiving paper, so we thought it had stopped again.When we have changes in delivery personnel sometimes they make a few mistakes and it takes several weeks until they get things corrected. We will send someone out to her address every week to make sure she is not getting delivery again and will try to do so every time we get a new delivery person in her delivery area.We apologize for any inconvenience we may have caused [redacted] and will try to make sure that she does not receive our paper in the future. Our checks will be done visually and will not contact her by phone.RegardsDoug GDistribution Manager