Merchant Monday

The e-mail address we sent all of our correspondence to was provided by the customer upon signing up; additionally, you can see that the customer responded to those e-mails and there are clear timestamps of the e-mails having been viewed by the customerIt is clear that the e-mails were, in fact, received by the customerThe fact that the plan would recur after the initial six months was clearly stated multiple times, both over the phone and in the contents of the e-mails received and responded to by the customerAll advertising fees are nonrefundable, and since we had no cancellation request prior to billing the customer, we used that charge towards advertising for the customerWe cannot return that amount

On September 29, 2016, *** *** of “Patriot Floor Care” signed up for advertising their business on Instagram, for the agreed terms of payment(s) of $for six months of serviceOnce the six month promotional period ended, the subscription would revert to a recurring fee of $a
month.
During the sales process, the customer was notified of our 72-hour cancellation policy, if they were unsatisfied with their service, otherwise they are setup for automatic recurring billing.
MERCHANT MONDAY IS A PHONE ORDER(S) MERCHANT COMPANY (TO) AND WE ARE NOT REQUIRED TO PROVIDE CARDHOLDER SIGNATURE.
SEE ATTACHED:
Welcome Email: Sent same day of sale on Sep 29, '16, 9:30am.
Sent to: ***
Notations: Date the email was sent, customer name and contact information.
Ad Preview: This the email that was sent to client after they successfully created their advertisement on Oct 5, at 11:22pmPlease note the mentioned and attached Terms & ConditionsThe customer responded with dissatisfaction, so we corresponded with him until he was completely satisfied with the Ad and gave us authorization to launch.
Notations: Date the email was sent and customer's contact information, attachments included in email
Ad Live Email - Email sent on Oct 12, at 8:59pm to inform the customer that their advertisement was live on the Instagram applicationThe customer responded asking how he would receive leads, at which point we explained that this is not what our company providesWhen he signed up with us, he signed up to receive views on the AdThe customer viewed our most recent e-mail in regards to this, but did not reply.
Notations: Date email was sent, customer name, contact information, Instagram Link
(For attached documents and 3: Here at Merchant Monday we utilize Help ***, as our customer resource management toolThis is an independent tool that allows us to communicate and create detailed, time stamped logs of all customer communication, including read receipts.)
Merchant Monday Cancellation Email: Email sent to customer on Apr 3, at 11:01am to confirm customer's cancellation per a phone conversation with one of our representatives
Notations: Date email was sent, customer name, contact information
Customer Dashboard: This is where customer can login and view the traffic to their advertisement.
Notations; Business information, customer name, customer contact information, sign up date, proof of analytics reports
Customer Contact/Payment Info 1: A screenshot from our credit processor Stripe, who assists us in PCI Compliance and helps us prevent fraudulent paymentsThis also includes the customer’s contact information (that they provided at sign up) as well as their sign up datePlease note that the payment passed CVC verificationAlso note the notes provided from a phone call with the customer on 4/
*Notations: Customer name, email, sign up date, and that the payment passed Stripe's CVC verification
Terms and Conditions: These were sent in the customer’s welcome email and again in the Ad Preview Email that this customer received.
Notations: Length of commitment and where it states that “By accessing or using the Service you agree to be bound by these TermsIf you disagree with any part of the terms then you may not access the Service.”
Instagram Link - PDF of screenshot of Instagram website containing advertisement created for Market America, showing that ad was indeed launched on Instagram application
For your own verification, you can view the ad live link here (Note that the advertisement was created/updated weeks ago): https://www.instagram.com/p/BLfSZE7jTY5/
To Summarize:
Merchant Monday provided *** *** of “Patriot Floor Care” with a serviceBased on all the attached documentation it is very clear that these charges are not fraudulent, that a product was indeed received, and that the customer did agree to these charge(s)

The customer *** *** signed up for our service on May 18thHe was told it would take 3-business days to receive an Ad for his approvalAt the very latest, he should have received that Ad by the end of the business day on May 26thOur Ad Development team had regrettably fallen a bit behind
due to some sudden staffing changes, and we were unable to get the Ad to the customer on that dateBecause our office was closed over the weekend and due to the holiday on the 29th, today (May 30th) was the first day we were able to address the issueUpon realizing the customer had not received the Ad within the promised timeframe and was understandably dissatisfied, we immediately cancelled his subscription and refunded the full paid amount for our service.In summary, this issue has already been addressedThe customer has been refunded in full, and he will not be billed for our service again.Sincerely,Merchant Monday Team

The e-mail address we sent all of our correspondence to was provided by the customer upon signing up; additionally, you can see that the customer responded to those e-mails and there are clear timestamps of the e-mails having been viewed by the customer. It is clear that the e-mails were, in fact, received by the customer. The fact that the plan would recur after the initial six months was clearly stated multiple times, both over the phone and in the contents of the e-mails received and responded to by the customer. All advertising fees are nonrefundable, and since we had no cancellation request prior to billing the customer, we used that charge towards advertising for the customer. We cannot return that amount.

I am rejecting this response because:
I have none of those emails they claim to have sent me.  I don't even know where they placed my information.  I thought they were lead generation people.  I did not use the service, whatever it was once. They never contacted me directly once I paid them to ask me anything, offer assistance or even see how it was going.  AS far as I am concerned they just ripped me off for the 299.00 fee initially and then again for the 49.99. I only want my 49.99 back.  If they won't provide the refund, I will just go onto every review page I can and write a review on them. Scott Hoage