Merchant Service Group LLC

We are sorry to hear that your experience was unpleasant and it's important for us to know when that fails to meet expectationsAfter further review, we have concluded that there may have been a misunderstanding between you and our sales representativeTherefore, we have refunded the full amount upon your requestWe hope this is satisfactory to youPlease feel free to reach out to us if you need any further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Despite our best efforts to provide excellent customer service, it's important for us to know in a timely manner when that fails to meet expectations We are sorry to hear that you didn't get the rate that was promised to you and have opened a Sales Partner Complaint to further investigate the sales agent that handled your account We will cancel your account effective immediately and waive your ETF Please let us know if you require additional information

Thank you for alerting us on this issue and we apologize for the frustration you are experiencing with this matter At Merchant Service Group, LLC we take customer complaints very seriously and make every effort to resolve any issues with our merchants immediately According to our records, we believe our customer service team has resolved this matter for youIf you have any further questions or concerns, please reach out to us at your earliest convenience as customer satisfaction is our top priority

Upon receiving the posting, we contacted the business owner to review their concerns. During our conversation, we confirmed the account was not closed in a timely manner and agreed upon the refund in the amount of $for the months the merchant account was inactive. We mailed the
refund check on 3/4/via *** Certified Mail tracking # ***, which was delivered on 3/6/2017. We have confirmed that the merchant account is completely closed and should not be billed againWe apologize and look forward to serving you in the futurePlease let us know if you require further assistance

We are sorry to hear that your experience with our sales team was unpleasant and it's important for us to know when that fails to meet expectations. We have contacted the sales agent about your complaint and made sure that this will not happen to anyone else in the futureAfter thorough
review we found out that the rate that was promised was correct, however, there were other monthly fees that were calculated into your overall rate making it seem you were getting charged higher than what was promised. As a courtesy, we decided to refund you the $cancellation fee for this misunderstanding and hope this will resolve your complaint with our company. If you need any further assistance feel free to contact our team at anytime

As we strive to ensure our merchants receive the best possible experience, it's important for us to understand when efforts failed to meet expectations. We sincerely apologize for your unpleasant experience with us.  Per our phone conversation today, we mailed out a check for $80.13. We have...

confirmed that your merchant account is completely closed; you should not be billed again. We apologize and look forward to serving you in the future. Please let us know if you require further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are sorry to hear that your experience was unpleasant and it's important for us to know when that fails to meet expectations. After further review, we have concluded that there may have been a misunderstanding between you and our sales representative. Therefore, we have refunded the full amount...

upon your request. We hope this is satisfactory to you. Please feel free to reach out to us if you need any further assistance.

Thank you for alerting us on this issue and we apologize for the frustration you are experiencing with this matter.   At Merchant Service Group, LLC we take customer complaints very seriously and make every effort to resolve any issues with our merchants immediately.   According to...

our records, we believe our customer service team has  resolved this matter for you. If you have any further questions or concerns, please reach out to us at your earliest convenience as customer satisfaction is our top priority.

Despite our best efforts to provide excellent customer service, it's important for us to know in a timely manner when that fails to meet expectations.  We are sorry to hear that you didn't get the rate that was promised to you and have opened a Sales Partner Complaint to further investigate the...

sales agent that handled your account.  We will cancel your account effective immediately and waive your ETF.  Please let us know if you require additional information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Got a response from them that they will issue refund but it it's been a month and never got my refund money back.
Regards,
[redacted]