Merchant Service Inc

I work in a hospital and this company was trying to fax unsolicited promotional/advertising material to our officeSomehow their fax got stuck in a loop in our printer and caused the paper to keep jamming and prevented anyone else in the office from printingI called the company and asked them to please take our fax number off their fax listThe guy who answered called me an *** and a ***, and told me that, for those reasons he would not remove my fax number from their listThis is illegal under the "Do Not Call" actAside from that it is incredibly rude

Revdex.com:
At this time, I have not been contacted by Merchant Service Inc regarding complaint ID [redacted].
I did go ahead and tried to contact the company several times to resolve the issue instead of going forward...

with this complaint, but rather when I and my [redacted] finally got a hold of the [redacted], who identify himself as "[redacted]", he proceeded to yell at us on telling us to stop calling the business or he would call the police on us and that he knows already that we put a complaint against him and that he would not deal with us and if we wanted to we take him to court, further threatening us to stop calling or he was going to call the police.  Both my [redacted] and I tried to explain to him we wanted to settle, remove the complaint, we do not want the money back, just to have the original order fulfilled, the t-shirts we ordered originally, but as soon as we finished explaining he yelled and cursed using foul language, threatening us.
We have tried to reason with the [redacted] "[redacted]" but he insists we do not call again and that he has nothing to answer about, but he has not returned the money we already paid, when we were charged at the time of the order.
We are afraid to call again since he is not interested in resolving the issue, he just insists that we do not call him again.
Please help us resolve the matter.
Sincerely,
[redacted]

I work in a hospital and this company was trying to fax unsolicited promotional/advertising material to our office. Somehow their fax got stuck in a loop in our printer and caused the paper to keep jamming and prevented anyone else in the office from printing. I called the company and asked them to please take our fax number off their fax list. The guy who answered called me an [redacted] and a [redacted], and told me that, for those reasons he would not remove my fax number from their list. This is illegal under the "Do Not Call" act. Aside from that it is incredibly rude.

Review: In September [redacted] 2014. I placed the order by email to Merchant Services, Inc. [redacted] The Printer & Mail Service : the order is about printing t shirts. but after a few minutes that I send the order I asked them to cancel this order by phone and email . However they charge the money from the debit card , I had been calling them one month asking to return the money but they didn't do it until now.

So, I proposed they that we want to reactive the order to printing the t shirts because they have already charged the amount for the t shirts, but neither they don't want to do this.Desired Settlement: I would like they return the money.

Consumer

Response:

At this time, I have not been contacted by Merchant Service Inc regarding complaint ID [redacted].

I did go ahead and tried to contact the company several times to resolve the issue instead of going forward with this complaint, but rather when I and my [redacted] finally got a hold of the [redacted], who identify himself as "[redacted]", he proceeded to yell at us on telling us to stop calling the business or he would call the police on us and that he knows already that we put a complaint against him and that he would not deal with us and if we wanted to we take him to court, further threatening us to stop calling or he was going to call the police. Both my [redacted] and I tried to explain to him we wanted to settle, remove the complaint, we do not want the money back, just to have the original order fulfilled, the t-shirts we ordered originally, but as soon as we finished explaining he yelled and cursed using foul language, threatening us.

We have tried to reason with the [redacted] "[redacted]" but he insists we do not call again and that he has nothing to answer about, but he has not returned the money we already paid, when we were charged at the time of the order.

We are afraid to call again since he is not interested in resolving the issue, he just insists that we do not call him again.

Please help us resolve the matter.

Sincerely,

Review: I ordered tshirts with my company name across the front which [redacted], the person I placed the order with, told me would take 3 days. He asked for my credit card information by sending me an email that I filled in and left the total amount line blank since we had to agree to the tshirts and a price I was comfortable with. We had agreed on the tshirts I chose and I was waiting to receive the invoice of what the amount would be, when I noticed on Tuesday, July [redacted] that the amount of $618.03 had been deducted from my account. I called [redacted] and told him that charges had been taken from my account yet I had not received an invoice nor the Tshirts. He said the tshirts would arrive on Tuesday (same day I called him) but nothing came. I emailed him on Wednesday asking for the tracking number and then called numerous times until the call was picked up by [redacted] his employee (i had called from a landline and someone would pick up and it would be silent, until I called from my cell). I told her I needed to know what is going on, money is deducted from my account and I have not received anything. [redacted] told me to wait while she looked at my file, [redacted] picked up the phone and told me to take him to court and " [redacted] Myself". Needless to say I am completely shocked. I took a cab from Downtown NYC to his location at [redacted] and he would not see me. [redacted] told me he had left and as much as I tried she would not give me an invoice and continuously lied and said package was sent on Monday. On Thursday, August [redacted] (yesterday) I received a 8 1/2 x 11 box containing same size paper (ream of paper with businesses information from Dept of State) with a false weight of 65 pounds on the tracking paper from UPS. He ships UPS out of his store. The company processed credit card charges without providing me with an invoice and without delivering the product. Has not provided me with an invoice. I have a recording from when I entered his store and spoke to his employee [redacted] as well as pictures of the 8 1/2 x 11 box that he sent to me.Desired Settlement: I would like my money refunded as well as $52.58 for the cab I took there. I do not care for the $50 I spent to travel from there. I would also like this business to be admonished by the Revdex.com to avoid this fraud occuring to other consumers.

Consumer

Response:

At this time, I have not been contacted by Merchant Service Inc regarding complaint ID [redacted]. I also had to contact my bank as this merchant charged my credit card two additional times for a total of 3 unauthorized charges. As a result, I have had to cancel the credit card and a lot of time has been spent trying to make sure all the services I had linked to my credit card have been corrected.

Sincerely,