After purchasing my vehicle in January of I immediately felt as though I was swindledI purchased on the last day of the buy today and receive a free car starter promotionWhen the deal was done I asked about the installation only to be informed "you got to good of a deal to receive the promotion" fast forward to September 2014, I encountered a great deal of engine issues repair costs in the thousandsI call knowing that I am under warrantyI reached a dead end after being told that the warranty explained to me was not actually what I paid forI was offered $off repairs for my "inconvenience" only if they did repairsThis was not acceptable to me and the next offer was a vehicle at cost plus several hundred dollarsThis was a great deal until I was informed that they would not accept my vehicle as a trade because "it was not worth anything"I explained that I was aware and I have no options other than to replace my vehicle given that they misrepresented my warranty and refused to assist in the repairs that were a proven factory flawI was misled and lied to repetitively throughout every contact I had at this dealershipThey were however kind enough to call me a month after the vehicle was replaced to see if I still had my vehicle or if I had interests in purchasing anotherI advise against a purchase here
Today I purchased a vehicle from Andre L [redacted] at Merchant's AutoThe process was smooth and easyAndre was willing to work with me and made the whole process actually enjoyableI would definitely recommend to others to buy a car from Andre
My family and I have purchased multiple vehicles over the last years from Merchants AutoWe have worked with Andre L***, and have had nothing but great experiencesHe has been one of the most helpful salesman we have had the pleasure of working withHe takes his time, he listens and he makes sure that you are informed of everything going on and ensures you are getting a great dealThank you Andre for all of your hard work and dedicationWe will see you again soon when its time for a new vehicle :)
We just bought a new car at Merchants Auto!! Andre L [redacted] was our salesmanHe was great start to finish!! I hate the car buying process and he made it quick and painless!!
Cheated me out of key to my truck, When I bought the truck, they delivered it to me with only ONE keyI called my salesman and he said to me "Wait weeks, it will show up" well weeks later I stopped in to see what was going on, and they treated me like I was a martian or somethingThen my salesman called me later and said "I never said there was a second key" So now I am on the hook for a key to my truck, And expensive key at thatBuyer beware!
What a great experience I started out on line on Thursday and I am leaving on Sunday leaving with the car I wanted My salesman Ryan S [redacted] was very professional and on top of everything and the finance man Steve was an absolute pleasure to deal with I will recommend Merchants Auto to all my family and friends
Andre was excellent! came in today just looking at my options and ended up buying a car I've wanted for a while! very caring, and excellent customer service from the whole team!
I had a great time buying my first car from Merchants AutoSkip, Gordon, and Corey were very helpful and made everything very easyI would recommend any of my friends to Merchants Auto
Andre was very helpful and he did everything in his power to keep me happy, at the end of the day he sold me on a nissan and I never would have thought to even look at itVery professional and helpful, great employee and knowledgeable [redacted]
Andre is amazingThis is the second time I've bought a car from him in the past yearI'll never go anywhere else nowHe and everyone here makes it easy and everyone I've worked with is so kind
My Name is [redacted] , This is my second vehicle purchased through MerchantsAndre L [redacted] has been my sales person both times along with Scott R [redacted] The service is excellent and the sales process has been painless both timesi have referred people here and my son purchased a car herei love merchants
I went to Merchant Auto because I heard a lot of good things about the companyI was looking to replace my SUVPeter P [redacted] showed me several vehiclesHe was very helpful, professional and patientI found that this was how I was treated by all the staff that I had the pleasure to interact withThey all made me feel very comfortable and at ease with the process of buying my used vehicles This is the second vehicle I have purchased from Peter and in both cases, the price and the trade in ended up being extremely fairThe vehicles were delivered in almost new conditionI definitely recommend Merchants Auto if your looking for a used vehicle
Merchant's was very fair and gave us a great price and a great value for our tradeThe salesman was extremely friendly and even entertained our kids while we signed paperworkWe will be back!
Ryan S [redacted] was very pleasant and informativeHe made the whole process so simple and easy! I remember being so stressed out before coming in and within seconds shattered the stereotype of going to a car dealer and feeling overwhelmed
After purchasing my vehicle in January of I immediately felt as though I was swindledI purchased on the last day of the buy today and receive a free car starter promotionWhen the deal was done I asked about the installation only to be informed "you got to good of a deal to receive the promotion" fast forward to September 2014, I encountered a great deal of engine issues repair costs in the thousandsI call knowing that I am under warrantyI reached a dead end after being told that the warranty explained to me was not actually what I paid forI was offered $off repairs for my "inconvenience" only if they did repairsThis was not acceptable to me and the next offer was a vehicle at cost plus several hundred dollarsThis was a great deal until I was informed that they would not accept my vehicle as a trade because "it was not worth anything"I explained that I was aware and I have no options other than to replace my vehicle given that they misrepresented my warranty and refused to assist in the repairs that were a proven factory flawI was misled and lied to repetitively throughout every contact I had at this dealershipThey were however kind enough to call me a month after the vehicle was replaced to see if I still had my vehicle or if I had interests in purchasing anotherI advise against a purchase here
Today I purchased a vehicle from Andre L [redacted] at Merchant's AutoThe process was smooth and easyAndre was willing to work with me and made the whole process actually enjoyableI would definitely recommend to others to buy a car from Andre
My family and I have purchased multiple vehicles over the last years from Merchants AutoWe have worked with Andre L***, and have had nothing but great experiencesHe has been one of the most helpful salesman we have had the pleasure of working withHe takes his time, he listens and he makes sure that you are informed of everything going on and ensures you are getting a great dealThank you Andre for all of your hard work and dedicationWe will see you again soon when its time for a new vehicle :)
We just bought a new car at Merchants Auto!! Andre L [redacted] was our salesmanHe was great start to finish!! I hate the car buying process and he made it quick and painless!!
we had a great experience and was treated great by Andre L***
Cheated me out of key to my truck, When I bought the truck, they delivered it to me with only ONE keyI called my salesman and he said to me "Wait weeks, it will show up" well weeks later I stopped in to see what was going on, and they treated me like I was a martian or somethingThen my salesman called me later and said "I never said there was a second key" So now I am on the hook for a key to my truck, And expensive key at thatBuyer beware!
Ryan S [redacted] is AWESOME!
What a great experience I started out on line on Thursday and I am leaving on Sunday leaving with the car I wanted My salesman Ryan S [redacted] was very professional and on top of everything and the finance man Steve was an absolute pleasure to deal with I will recommend Merchants Auto to all my family and friends
Jim S [redacted] is a very nice man and was very patents with us while dealing with our insurance company
Andre was excellent! came in today just looking at my options and ended up buying a car I've wanted for a while! very caring, and excellent customer service from the whole team!
I had a great time buying my first car from Merchants AutoSkip, Gordon, and Corey were very helpful and made everything very easyI would recommend any of my friends to Merchants Auto
Andre was very helpful and he did everything in his power to keep me happy, at the end of the day he sold me on a nissan and I never would have thought to even look at itVery professional and helpful, great employee and knowledgeable [redacted]
Andre is amazingThis is the second time I've bought a car from him in the past yearI'll never go anywhere else nowHe and everyone here makes it easy and everyone I've worked with is so kind
Great serviceThis was our second time buying a car hereSkip J [redacted] was very helpful
Very wonderful experience today, Steve and Andre made it work for us and were so accommodating
My Name is [redacted] , This is my second vehicle purchased through MerchantsAndre L [redacted] has been my sales person both times along with Scott R [redacted] The service is excellent and the sales process has been painless both timesi have referred people here and my son purchased a car herei love merchants
I went to Merchant Auto because I heard a lot of good things about the companyI was looking to replace my SUVPeter P [redacted] showed me several vehiclesHe was very helpful, professional and patientI found that this was how I was treated by all the staff that I had the pleasure to interact withThey all made me feel very comfortable and at ease with the process of buying my used vehicles This is the second vehicle I have purchased from Peter and in both cases, the price and the trade in ended up being extremely fairThe vehicles were delivered in almost new conditionI definitely recommend Merchants Auto if your looking for a used vehicle
Andre was very helpful in our car buying experience He was no pressure and really made it easy for us to find a car that we could afford
Merchant's was very fair and gave us a great price and a great value for our tradeThe salesman was extremely friendly and even entertained our kids while we signed paperworkWe will be back!
Ryan S [redacted] was very pleasant and informativeHe made the whole process so simple and easy! I remember being so stressed out before coming in and within seconds shattered the stereotype of going to a car dealer and feeling overwhelmed